just played a session on hollywood poker, start with $284 in my account ship $13 in my HEM take a look at my cashier and $264 wtf !!
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Response from Hollywood, Is this normal to have reserved in game funds?
Thank you for contacting HollywoodPoker support.
I have looked into your account and can confirm that there are $30.00 'reserved in games'. When players bring funds to table games, these funds are taken out from the players' account balance and reserved in games. In cases where players are abruptly disconnected from game tables - these funds are stuck as 'reserved in games' funds as players did not manage to properly exit table games.
In order to allow the 'reserved in games' fund to be returned to your account balance, we would suggest you to stop playing. The funds of $30.00 reserved in games should be returned to your account within the next hour.
In cases of downtime or mass tournament disconnections, there might be delays but the funds should be returned not longer than 24hrs from the downtime/mass disconnection.
However, if the mentioned funds are not returned to your account, kindly get back to us and we will have the technical team to return the funds manually to your HollywoodPoker account.
If you are referring to a tournament, kindly note that once the frozen tournament issue is resolved, we will compile the required information to perform mass refund. Our most sincere apologies for the inconvenience.
Should you have any further queries, do not hesitate to contact us.