HoldemManager
Official HM Representative
Silver Level
B
BasTid
Rock Star
Silver Level
Hey @HoldemManager,
Firstly love the software. However recently I had a time error due to daylight savings time. I checked out your Forum and found a solution. Used it for the rest of the night no issue.
However when I booted it up this today, it said there was no license and it asked me to log in. Strange, I thought but tried my email and PW and it didn't work.
Checked the directory where the license should of been but it was not there. I have opened up a ticket with Support but is there anything I should be adding to the request?
Additionally I am trying to log in to my account on holdem manager website and am getting this:
"Oops. There has been an internal error with this request. Please try back later or contact support."
Now I am worried. Please help!
Firstly love the software. However recently I had a time error due to daylight savings time. I checked out your Forum and found a solution. Used it for the rest of the night no issue.
However when I booted it up this today, it said there was no license and it asked me to log in. Strange, I thought but tried my email and PW and it didn't work.
Checked the directory where the license should of been but it was not there. I have opened up a ticket with Support but is there anything I should be adding to the request?
Additionally I am trying to log in to my account on holdem manager website and am getting this:
"Oops. There has been an internal error with this request. Please try back later or contact support."
Now I am worried. Please help!
Statsman1
Rock Star
Silver Level
Here's one issue I can't figure out...
Running HM3 on my laptop...every time I start it up, it acts like it's a brand new installation - makes me go through the config every time. I have started backing up the database on an external SD card, because it never seems to find it.
I go through the config, it comes up with "Sample Hero" and some hands.
I restore the database, everything is great....runs perfectly fine.
Tournaments end, I backup the database and close the software.
Start it up again, and BINGO - I am asked the new installation questions again.
I am thinking about deleting / uninstalling it and starting from scratch, but is this something I can fix without going that far?
Thank you!
Running HM3 on my laptop...every time I start it up, it acts like it's a brand new installation - makes me go through the config every time. I have started backing up the database on an external SD card, because it never seems to find it.
I go through the config, it comes up with "Sample Hero" and some hands.
I restore the database, everything is great....runs perfectly fine.
Tournaments end, I backup the database and close the software.
Start it up again, and BINGO - I am asked the new installation questions again.
I am thinking about deleting / uninstalling it and starting from scratch, but is this something I can fix without going that far?
Thank you!
Statsman1
Rock Star
Silver Level
OK, so today, my desktop installation of HM3 did what I've described above too. It's version 3.1.8.0, and it acted like a new install...I don't get it. I am, however, playing on two machines - my desktop and my laptop, and I wonder if moving the database (via backup / restore) between the machines messes it up?
Is there a preferred method to moving the existing database between two machines? When I'm done for the day, I backup the database onto an SD card, then restore it on the other machine as necessary. This, however, seems to mess things up, though I can't understand why it would.
Any help would be appreciated. Thank you!
H
HerbPuffer
Visionary
Bronze Level
QUICK QUESTIONS
Are all the different versions pretty much the same when it comes to stats available? Do they differ in price at all(micro stakes version, mainly)? And where can I find the link for the month free, if those are still available.
Thanks in Advance,
HerbPuffer
Are all the different versions pretty much the same when it comes to stats available? Do they differ in price at all(micro stakes version, mainly)? And where can I find the link for the month free, if those are still available.
Thanks in Advance,
HerbPuffer
F
fletchdad
Was good while it was good. It no longer is.
Loyaler
Hi HEM support. I hope you are all well and in good health.
I have been using HEM since around 2012, I think. My last licence was HEM 2 pro.
I have since erased my HDD and reinstalled all of my programs, but have not played poker in a while so I never reinstalled HEM 2. I am now playing a bit more. Is my HEM 2 Pro license still good? How can I use HEM now (as a license holder)?
Thanks
I have been using HEM since around 2012, I think. My last licence was HEM 2 pro.
I have since erased my HDD and reinstalled all of my programs, but have not played poker in a while so I never reinstalled HEM 2. I am now playing a bit more. Is my HEM 2 Pro license still good? How can I use HEM now (as a license holder)?
Thanks
R
rhombus
Legend
Silver Level
I've not used mine for awhile either, but when I did reinstall a couple of years ago i just reentered my licence code, which you can find when you log into your account
F
fletchdad
Was good while it was good. It no longer is.
Loyaler
F
fletchdad
Was good while it was good. It no longer is.
Loyaler
If you are not already, look at the holdem manager forum. Its been a while since I was there, but you can often get answers quicker cause it is their forum.My HUD is not opening. It doesn't leave this screen and it's been like this all day since yesterday. I'll be waiting for some help. Thanks.
They do look here as well.
HoldemManager
Official HM Representative
Silver Level
My HUD is not opening. It doesn't leave this screen and it's been like this all day since yesterday. I'll be waiting for some help. Thanks.
Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem. Also include a link to this forum thread and your forum user name.
You can then add any screenshots or other files by opening the support ticket on our site. Here is a direct link to your My Tickets page.
If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually.
HoldemManager
Official HM Representative
Silver Level
Right now, with the increased flow from a lot of the world facing pandemic lockdowns, the best way is to create a ticket.
Please create a support ticket here - https://support.holdemmanager.com/support/category/19 - with a link to this thread and your forum username.
HoldemManager
Official HM Representative
Silver Level
H
HerbPuffer
Visionary
Bronze Level
HoldemManager
Official HM Representative
Silver Level
Those are on our site on the 'Get HM Free' page here - https://www.holdemmanager.com/hm3/free.php
Fozzy71
Customer Support
H
HerbPuffer
Visionary
Bronze Level
Yeah, I already ran the free trial. I just didn't know if there were any offers for CC members or not.
HoldemManager
Official HM Representative
Silver Level
H
HerbPuffer
Visionary
Bronze Level
Another couple quick questions.
Do I get HM3 for the mobile client when I order?
I just recently switched laptops and a lot of my hands are on the old one, If I assign a license to the old laptop is it stuck on there for good or can it be transferred after retrieving all of my hands from that laptop?
Do I get HM3 for the mobile client when I order?
I just recently switched laptops and a lot of my hands are on the old one, If I assign a license to the old laptop is it stuck on there for good or can it be transferred after retrieving all of my hands from that laptop?
deyvsonflp
Legend
Silver Level
Thanks:stupido:
HoldemManager
Official HM Representative
Silver Level
We don't have a mobile App, unless your mobile device has full Windows installed.
You can use it on two computers that you own at a time.
Y
Yeshim
Rising Star
Bronze Level
HUD is not aligned on PokerStars
Hi! New member here and first ever post :itsme:
Both the normal HUD is off in different ways depending on how I choose to sit at multiple tables and depending on which seat detection method I have chosen. Mucked cards are off too.
Specific Seat option: When this option is chosen I get "the clock one hour wrong" so to say - One seat offset. I can then choose to sit on the "wrong" seat by choosing that manually in PS SW. But then the mucked cards are still off.
Automatically Detect option: This is totally off for me but I really would like for this one to work as I prefer to sit at four different positions for best overview on my monitor.
How do I solve this?
Hi! New member here and first ever post :itsme:
Both the normal HUD is off in different ways depending on how I choose to sit at multiple tables and depending on which seat detection method I have chosen. Mucked cards are off too.
Specific Seat option: When this option is chosen I get "the clock one hour wrong" so to say - One seat offset. I can then choose to sit on the "wrong" seat by choosing that manually in PS SW. But then the mucked cards are still off.
Automatically Detect option: This is totally off for me but I really would like for this one to work as I prefer to sit at four different positions for best overview on my monitor.
How do I solve this?
HoldemManager
Official HM Representative
Silver Level
You have to use the auto center option.
Please make sure your poker site's preferred seating options are configured and matched to your HM3 - Tools - Site Settings - Preferred Seating options - https://support.holdemmanager.com/s...anager-3/152/PokerStars-&-Full-Tilt#preferred
If you continue to have problems:
Please see our HUD Troubleshooting FAQ and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ.
Fozzy71
Customer Support