Their support is garbage, they need to employ more people. If they argue that the influx of new people is what is screwing them up, they need to do something about it and expand rather than make everyone wait over a week for responses to simple problems.
every since live chat closed cant get anyone except notify that they got it
And good luck getting a rep to respond to you on this thread, this is now more of a member to member support thread more than a carbon rep to member thread.
Pam, at the bottom of the lobby, click on "Player Admin". It will open up a webpage for you. On the left hand side, click "My Account", then "Tourny Entry Coupons" and see if it's there. Although, if it's there, I don't know how you use it.
Thanks, I looked in Cashier and did not see it, but I will check player admin. I am just confused also how to use it. It was no where on the options like other sites have.Pam, at the bottom of the lobby, click on "Player Admin". It will open up a webpage for you. On the left hand side, click "My Account", then "Tourny Entry Coupons" and see if it's there. Although, if it's there, I don't know how you use it.
Yes, my problem was that it was a satellite ticket, and i was trying to use it for an 11 dollar tourney. I didn't notice the satellite part till you showed me today where to find the ticket, lol. I so Fail at life.
You cannot withdraw via WU. Unfortunate, but true.
I was reading a support thread for another forum (where their rep responds) and alot of people are having trouble with bounced checks. I dont know if its a third party processor foul up or carbon is just screwing around with the money until they can pull out of the market and run away with everyones funds. It will just be nice if they got a little more support and answered everyones questions in a more timely manner. With the DOJ shutting everyone down I feel as though they want to conserve as much money as possible so they arent under water in the case that they get shut down.
