Official 888 Poker Support Thread

kara260588

kara260588

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You were sent an email regarding his documents from our Operations Department (operations@cassava.net) on 21/05/2017 at 20:52 GMT.
Please check the SPAM/Junk mail folder in case you did not see it.

Many thanks
Thank you. I saw the letter in the morning. And was very happy about it. I'm back in the game. Thank you.
 
8

888Rep

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Hello,
The final day of the $7,500,000 XL Inferno Championships was a record-breaking one as the $1,050 Main Event achieved the largest prize pool in 888poker history!
The XL Inferno Main Event provided a staggering $1,755,000 prize-pool!

It was a fitting way to end our most profitable, longest series to date, one that encompassed 197 events over two weeks.

Among the XL Inferno’s other achievements was last Tuesday’s highest buy-in tournament ever held on 888Poker with the $5,200 buy-in High Roller, which generated an $810,000 Prize pool and helped donating $50,000 to charity through ‘REG’.
For full coverage from Day#15 click here.
 
Aleksandr Sarpov

Aleksandr Sarpov

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good afternoon. I ask you to check out the distribution of # 576569895 in the cash games. I had $ 0.8. The opponent had $ 1. We both went all-in and I won. I had to get 0.8 + 0.8 + 0.2 (the blind of the third player) = 1.62 $. But I got only $ 1.53. Where else were $ 0.09 missing? The amount is not big, but I'm not pleased that part of my winnings were gone. And it's scary that this can happen at higher rates. As seen in the screenshots of the money disappeared after the river.
3173530d27b2dbc4b382fcc81f24f26a.jpg
589235831d8b94de9934b23a167a8370.jpg
9c0ab2407b8ec3d380274b61936415cc.jpg
 
8

888Rep

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good afternoon. I ask you to check out the distribution of # 576569895 in the cash games. I had $ 0.8. The opponent had $ 1. We both went all-in and I won. I had to get 0.8 + 0.8 + 0.2 (the blind of the third player) = 1.62 $. But I got only $ 1.53. Where else were $ 0.09 missing? The amount is not big, but I'm not pleased that part of my winnings were gone. And it's scary that this can happen at higher rates. As seen in the screenshots of the money disappeared after the river.
3173530d27b2dbc4b382fcc81f24f26a.jpg
589235831d8b94de9934b23a167a8370.jpg
9c0ab2407b8ec3d380274b61936415cc.jpg
You have to pay rake for each hand played and that is deducted from each pot.
 
D

Drudkh

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Account suspended on 888.ro

Hello,

Yesterday I got an email saying that my poker account was suspended and will be reviewed in 1 month for a final decision. The software I'm playing on, 888.ro, is only available to Romania so I'm gonna translate the email I have received as understandable in english as possible.

We are contacting you from the Operations Team at 888.ro regarding your name account ****( i can display the name if necesarry ).

We have already contacted you in the past in regards to using scripts or software that helps you find a seat at the table and you have been informed that this kind of software is not allowed at our platform and is considered a violation of Terms and Conditions. Despite these warnings, there have been clear signs that you continued to use scripts or software that helps you find a seat at the table.

Due to violating Terms and Conditions your account has been suspended and will be reviewed in the course of 1 month.


So this is the email I received from them and after searching previous emails I have found one sent on the 6th of February 2017 in which they warn me that if I continue to use scripts or software that helps you find a seat at the table, measures will be taken.

The confusing thing here is that the only two programs I use are Holdem Manager 2 and I have used 888Caption to adjust betsizes at the tables for 1 day, after which i unninstalled it because it was not working properly. From what I've read these 2 programs are not illegal for use, especially considering the fact that my first use of 888Caption was 2 weeks ago, but the first email I got from them was from the 6th of February, so its not because of 888Caption.

I honestly dont understand at what kind of scripts they are reffering to, I dont know if this kind of software even exists, because first of all, in my case, when I sit in a the tables I have an option it the site settings that automaticaly places me at a preffered seat number ( 1-6 in 6max or 1-9 in full ring). But this feature is implemented in the software and is not a script.

After thouroughly thinking about what can be the cause for this missunderstanding, seeing that the 2 pieces of software that I use are not the cause, the only thing that makes sense is the following, bear with me :
Because the site is in Romanian due to legislation, some table formats and features ( like jackpot tables or snap nl200 tables ) are not available to me. Because of this, the main games I play ( nl100 full ring ) has 3-4 tables running at high traffic hours if I'm lucky, and on average there is only 1 table running. This means that I myself have to open tables, so I sit in at 1 or 2 tables waiting for players.

The thing that I think seems suspicious to them is that everytime a recreational player sits in on a table, I leave the table and come back in so I can have position on that player, or players, depending how many join the table. This is one conclusion I have come to after thinking what might be the cause for them to think I'm using some kind of scripts.

Another one might be that they think I use software or scripts to find a seat at a table, but this makes absolutely no sense. Why would I use a script to find a seat at a table when there is such a small amount of active tables in the first place ?

I am completely baffeled and confused by their decision to suspend my account and I'm worried that I might lose all the money.

What do you think should be my course of action ? I have already sent an email to the 888 support team and have opened a petition at the association that represents gambling in my country, but I'm still waiting for a response.

Appreciate it.
 
Aleksandr Sarpov

Aleksandr Sarpov

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You have to pay rake for each hand played and that is deducted from each pot.
Well, at first I thought so too. But noticed that the rake is taken not with each hand played. This surprised me. Is there any value less than which rake is not paid?
 
8

888Rep

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Hello,

Yesterday I got an email saying that my poker account was suspended and will be reviewed in 1 month for a final decision. The software I'm playing on, 888.ro, is only available to Romania so I'm gonna translate the email I have received as understandable in english as possible.

We are contacting you from the Operations Team at 888.ro regarding your name account ****( i can display the name if necesarry ).

We have already contacted you in the past in regards to using scripts or software that helps you find a seat at the table and you have been informed that this kind of software is not allowed at our platform and is considered a violation of Terms and Conditions. Despite these warnings, there have been clear signs that you continued to use scripts or software that helps you find a seat at the table.

Due to violating Terms and Conditions your account has been suspended and will be reviewed in the course of 1 month.


So this is the email I received from them and after searching previous emails I have found one sent on the 6th of February 2017 in which they warn me that if I continue to use scripts or software that helps you find a seat at the table, measures will be taken.

The confusing thing here is that the only two programs I use are Holdem Manager 2 and I have used 888Caption to adjust betsizes at the tables for 1 day, after which i unninstalled it because it was not working properly. From what I've read these 2 programs are not illegal for use, especially considering the fact that my first use of 888Caption was 2 weeks ago, but the first email I got from them was from the 6th of February, so its not because of 888Caption.

I honestly dont understand at what kind of scripts they are reffering to, I dont know if this kind of software even exists, because first of all, in my case, when I sit in a the tables I have an option it the site settings that automaticaly places me at a preffered seat number ( 1-6 in 6max or 1-9 in full ring). But this feature is implemented in the software and is not a script.

After thouroughly thinking about what can be the cause for this missunderstanding, seeing that the 2 pieces of software that I use are not the cause, the only thing that makes sense is the following, bear with me :
Because the site is in Romanian due to legislation, some table formats and features ( like jackpot tables or snap nl200 tables ) are not available to me. Because of this, the main games I play ( nl100 full ring ) has 3-4 tables running at high traffic hours if I'm lucky, and on average there is only 1 table running. This means that I myself have to open tables, so I sit in at 1 or 2 tables waiting for players.

The thing that I think seems suspicious to them is that everytime a recreational player sits in on a table, I leave the table and come back in so I can have position on that player, or players, depending how many join the table. This is one conclusion I have come to after thinking what might be the cause for them to think I'm using some kind of scripts.

Another one might be that they think I use software or scripts to find a seat at a table, but this makes absolutely no sense. Why would I use a script to find a seat at a table when there is such a small amount of active tables in the first place ?

I am completely baffeled and confused by their decision to suspend my account and I'm worried that I might lose all the money.

What do you think should be my course of action ? I have already sent an email to the 888 support team and have opened a petition at the association that represents gambling in my country, but I'm still waiting for a response.

Appreciate it.
Your money is safe and they will most probably clear you to play after the 4 weeks suspension has passed.
 
D

Drudkh

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Your money is safe and they will most probably clear you to play after the 4 weeks suspension has passed.

So this 4 week suspension shouldnt resolve into a blocked account with the inability to access my funds ?
 
8

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So this 4 week suspension shouldnt resolve into a blocked account with the inability to access my funds ?
Please give me your poker user name and I will ask them to check for you.
 
8

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Argentina’s Cristian “progree69” Sampaoli topped a field of 110 entries to win the 2017 XL Inferno Champion of Champions for a seat into the 2017 World Series of Poker Main Event.
“zinkAA” and Anton “anteen” Bertilsson both won WSOP packages.
Find out all the details in our Champion of Champions recap.

Cristian “progree69” Sampaoli Wins XL Inferno Champion of Champions
By: Chad Holloway

On Wednesday, the XL Inferno Championships, which was comprised of 197 events over 14 days, came to an end with the prestigious “Champion of Champions.”
The tournament was restricted to those who won titles during the series, and 110 of them ended up participating.

Those who finished 6th through 40th received a $55 888poker ticket, and some of the players who banked a ticket were Robin “Inho” Ylitalo (40th), “PulledPorker” (32nd), “Xandee1991” (25th), “Mindcruhers” (16th), and “PuntSonPunt” (6th).

Meanwhile, Brazilians “F1oba” and “jxangai” each received a $600 ticket for finishing in fifth and fourth place respectively.
That ensured the final three were headed to the 2017 World Series of Poker, but the only question was what events would they be playing.

For Sweden’s Anton “anteen” Bertilsson who won Event #36 $50,000 High Roller for $116,974, the answer was Event #60 $888 Crazy Eights as was awarded a side event package after finishing in third place.
Likewise, runner-up “zinkAA,” who hails from Ukraine and won Event #91 $30,000 Sunday Lightning, received a buy-in to the same tournament but also a $1,050 Main Event qualifier seat.

As for the Champion of Champions, after six hours and 21 minutes, the title went to Argentina’s Cristian “progree69” Sampaoli, who you might recall topped a field of 543 players to win the XL Inferno Event #178 $30.000 Saturday Challenge for $5,720.

Sampaoli actually got off to a quick start in the XL Inferno when he placed 24th for $538.50 in the first event.
He went on to notch seven total cashes including sixth in Event #46 $20,000 Monsoon for $1,638 and fourth in Event #57 $20,000 Crocodile for $3,687.75.
Four days later, he actually final tabled the Crocodile again, finishing eighth for $895.50.

In the live realm, the Argentinean has just four cashes totaling $15,235.
The first two came in his home country back in 2014 and 2015, with the better of the two being $8,493 for placing 11th in the 2015 Circuito Argentino de Poker Grand Final Main Event in Rosario.
In 2016, he attended the WSOP International Circuit in Punta del Este, Uruguay and cashed twice including a runner-up finish in Event #2 $400 No-Limit Hold’em Turbo for $3,450.

Not only did Sampaoli earn the bragging rights that come with being deemed the 888poker XL Inferno Champion of Champions, he was awarded a seat into the 2017 WSOP Main Event, which could potentially lead to millions of dollars.
Final Table Results
1 Cristian “progree69” Sampaoli (Argentina) WSOP ME Package
2 “zinkAA” (Ukraine) Crazy 8 Package & $1,050 ME Qualifier ticket
3 Anton “anteen” Bertilsson (Sweden) Crazy 8 WSOP Side Event Package
4 “jxangai” (Brazil) $600 ticket
5 Fábio “F1oba” Maritan (Brazil) $600 ticket
6 “PuntSonPunt” (N/A) $55 ticket
7 “mikazika986” (Moldova) $55 ticket
8 “pvss10” (Brazil) $55 ticket
9 “1LevelAbove” (Sweden) $55 ticket


The XL Inferno finished strong when the Main Event surpassed its advertised $1.5 million guarantee by creating a $1.755 million prize pool, the largest prize pool ever on 888poker.
All told, 121,000 players participated in 197 events spread over two weeks.
During that time, we put up $7.5 million in guarantees, but thanks to such a strong turnout, $11,207,274.44 in prize pools were actually up for grabs during the series.

For those looking ahead to 888poker’s next big poker series, mark your calendar for September, which is when the sky will be the limit with the XL Eclipse Championship. Then, in January 2018, there will be no time to chill as we’ll be hosting our XL Blizzard Championship.
 
8

888Rep

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Hello,

Once again, we at 888poker are changing the game!
Last year, we introduced BLAST events, which are super-turbo Texas hold’em sit and goes played four-handed.
Traditionally our BLAST events have lasted 5 minutes, but now we’re introducing Fast BLAST tournaments where the timer runs out after just2 minutes!

This means you could play approximately 15 (!) games in the same amount of time it’d take you to do the dishes.
It’s the perfect option for those players who feel the need for speed!

Check out what you can do in 2 min or even less + additional information here.
 
bazys2690

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Well I heard about this poker room from friends and decided to try it.. The thing is that when I downloaded it to my Mac it won't launch just says the App could not launch and thats it. Well then I decided to sign up ant play via Instant Play, I received email with my $88 No Deposit bonus claimed it but it never showed up. Everytime I play via Instant Play the room starts to reconnect causing me to lose. Tried to write couple emails to support but by now is one week and they not even trying to reply to me.

Excuse me if it's not the place for this complain but I still want to try all the best from this room.
 
8

888Rep

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Well I heard about this poker room from friends and decided to try it.. The thing is that when I downloaded it to my Mac it won't launch just says the app could not launch and thats it. Well then I decided to sign up ant play via Instant Play, I received email with my $88 No Deposit bonus claimed it but it never showed up. Everytime I play via Instant Play the room starts to reconnect causing me to lose. Tried to write couple emails to support but by now is one week and they not even trying to reply to me.

Excuse me if it's not the place for this complain but I still want to try all the best from this room.
Can I have your poker user name please?
 
Y

Yoo

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Hello i have a question why i cant see ID: 93076473 $1000 Facebook Tournament in my lobby its strange twitter tournament was same thing i didnt saw it even if i Follow 888 and not only. Danutz2017 is my user on 888
ty.The tournament is tomorrow and i dont see it anywere in 888 lobby.
 
8

888Rep

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Hello i have a question why i cant see ID: 93076473 $1000 Facebook Tournament in my lobby its strange twitter tournament was same thing i didnt saw it even if i Follow 888 and not only. Danutz2017 is my user on 888
ty.The tournament is tomorrow and i dont see it anywere in 888 lobby.
In the poker lobby click on the BUYIN name and it will bring all the freerolls to he top then let me know if you still can't see the game.
Thanks
 
bazys2690

bazys2690

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So 888 Poker support just replied an email so I have one question explained and one still not. And it's about the app. I will add screenshot to this post so maybe anyone could help me. Thanks in advance.
 

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8

888Rep

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So 888 poker support just replied an email so I have one question explained and one still not. And it's about the app. I will add screenshot to this post so maybe anyone could help me. Thanks in advance.

Reply to the email and send the screenshot and they will advise you.
Thanks
 
bazys2690

bazys2690

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I wrote 5 emails with screenshots and all they said was to check my privacy options. But the error is not because of privacy. Well thanks for your advice I won't be using 888 Poker from now on.
 
onondaga

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surprised to find this message today when decided to play at 888. you are best!
 

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M

mycashier

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Hey mate, this is kind of not related to poker but I thought you may assist. I have been playing poker on 888, but I noticed now they have a casino section. Can I use my existing account and avail first time deposit bonus in the casino? Or I should signup for a new account to avail that? thank you
 
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