Official 888 Poker Support Thread

Suns of Beaches

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I hope it's ok for me to post this. See the date please sir. Why wouldn't this be real? I have history with them, deposits/withdrawals. do you believe now? This arrived yesterday.
Ok sorry then. What method did u use for both withdraw and deposits? Thanks
 
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Today, 10:30 AM
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Re: [888poker] (ROW) Official Players' Thread

Hello from 888poker,

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Hey guys for your information,
When you post an issue in this forum it is important that you give me your poker user names otherwise I am unable to help you as I can't Id you.
That applies to maybe the last 6 posters or so.

Regards
 
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sekaperwil

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Hello , I want to change payment method to iCard visa since the old card is no longer in use, but I get error message when I try to deposit. See attached screenshot for deposit error. user: bardo11

View attachment 346104
I have the same issue. Virtual cards from iCard does not work. Also tried Revolut but it did not work either.
I see lots of payments method here: https://www.888poker.com/real-money-poker/deposit/payment-methods/ but in cashier only visa/mastercard show up. I am from norway. is it possible to use Luxon Pay? Or any other payment methods?
 
Gallarado777

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Привет, ребята, для вашей информации,
Когда вы публикуете проблему на этом форуме, важно, чтобы вы предоставили мне свои имена пользователей в покере, иначе я не смогу вам помочь, так как не могу вас идентифицировать.
Это относится, возможно, к последним шести постерам или около того.

С уважением
The name at 888poker Gallarado777 The problem is that I have already sent all the documents to verify my identity, I sent an identity card and a driver's license but still I can't get confirmation, check and tell me what the problem is I sent so many documents I don't know why many players from my country of Kazakhstan had a similar problem, but now it's been solved, tell me how to solve this problem
 
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The name at 888poker Gallarado777 The problem is that I have already sent all the documents to verify my identity, I sent an identity card and a driver's license but still I can't get confirmation, check and tell me what the problem is I sent so many documents I don't know why many players from my country of Kazakhstan had a similar problem, but now it's been solved, tell me how to solve this problem
Thats perfect supplying all you details and I have sent your issue over to be checked for you.

Thanks
 
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Hello , I want to change payment method to iCard visa since the old card is no longer in use, but I get error message when I try to deposit. See attached screenshot for deposit error. user: bardo11

View attachment 346104
I sent this over for you.

Thanks
 
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Update on my account if anyone is reading.

888 LOCKED my account upon asking for verification.

888 UNLOCKED my account. It took almost a month.

When I went to withdraw via wire-transfer they LOCKED the account again.

Now they are asking for a selfie holding my ID and my bank card that I used to deposit to 888 back and front. ( I never deposited to 888 ran up my roll via the sign up bonus)

To be honest this is a complete joke. They barely respond to customer help and when they do its a automated response chat AI. The live chat refuses to help and the phone numbers listed on the website are not in service. I'm guessing maybe in another two months I will perhaps maybe have a chance to get my 900USD.
Maybe if you added you poker user name to ID you it would be a lot easier to help you.

Regards
 
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Hello from 888poker,

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sekaperwil

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Hi 888Rep
Username: valsoray
I was also in contact with support, Reference #: 231031-002165
I tried to use iCard Mastercard to make a deposit but transaction failed. I contacted iCard and was told the following:
"Please be advised that there is no indication in our system of any attempt of payment after 25 october. This means that there was a technical issue on the respective platform at the time when the transaction was made. "

So it looks like the problem is on your end. Can you please investigate the issue further?



Also is there any plans to add Luxon or other payment methods for Norwegian players?
Luxon is already accepted on several other poker sites and it is listed in deposit options on your site.
 
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Hi 888Rep
Username: valsoray
I was also in contact with support, Reference #: 231031-002165
I tried to use iCard Mastercard to make a deposit but transaction failed. I contacted iCard and was told the following:
"Please be advised that there is no indication in our system of any attempt of payment after 25 october. This means that there was a technical issue on the respective platform at the time when the transaction was made. "

So it looks like the problem is on your end. Can you please investigate the issue further?



Also is there any plans to add Luxon or other payment methods for Norwegian players?
Luxon is already accepted on several other poker sites and it is listed in deposit options on your site.
I sent this issue over to be checked for you so you should get contacted at some point by support.

Regards
 
joan moreno

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I'll start by saying that I love playing poker but a few days ago I had a problem at 888poker I saved money and now they won't let me in I love to play but I don't know what happened at 888poker if someone could help me I would be eternally grateful
 
balo

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Hi 888Rep
Username: valsoray
I was also in contact with support, Reference #: 231031-002165
I tried to use iCard Mastercard to make a deposit but transaction failed. I contacted iCard and was told the following:
"Please be advised that there is no indication in our system of any attempt of payment after 25 october. This means that there was a technical issue on the respective platform at the time when the transaction was made. "

So it looks like the problem is on your end. Can you please investigate the issue further?



Also is there any plans to add Luxon or other payment methods for Norwegian players?
Luxon is already accepted on several other poker sites and it is listed in deposit options on your site.

So there are many of us with the same problem with iCard visa/master. 888 support is useless so far. All I get is "technical issue".

Today I tried both Virtual iCard visa and master and physical iCard visa , with the same error. Fix it or we can no longer play at your site.
 
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I'll start by saying that I love playing poker but a few days ago I had a problem at 888poker I saved money and now they won't let me in I love to play but I don't know what happened at 888poker if someone could help me I would be eternally grateful
Can't help as no poker user name supplied.

Regards
 
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So there are many of us with the same problem with iCard visa/master. 888 support is useless so far. All I get is "technical issue".

Today I tried both Virtual iCard visa and master and physical iCard visa , with the same error. Fix it or we can no longer play at your site.
I have sent your issue over for you.

Thanks
 
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So there are many of us with the same problem with iCard visa/master. 888 support is useless so far. All I get is "technical issue".

Today I tried both Virtual iCard visa and master and physical iCard visa , with the same error. Fix it or we can no longer play at your site.
fyi,
For this one, please advise our member to contact us directly via Live Chat for further handling

Kind regards,
Serendipia95 thank you for trying what counts is the intention
I SENT THIS OVER FOR YOU.

REGARDS
 
joan moreno

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Hola chicos por su información,
Cuando publiques un problema en este foro, es importante que me des tus nombres de usuario de poker, de lo contrario no podré ayudarte porque no puedo identificarte.
Eso se aplica quizás a los últimos 6 carteles más o menos.

Saludos
Please help me serendipia95
 
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Hello from 888poker,

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hjuosh

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Something is happening with my account. I was playing just now a CC freeroll when the App just fold down. After restart doesn't let me in to my account anymore. Help please. My 888 user name is -hjuosh -
 
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h0ty4b

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When you fix your problem with servers?
A few week ago it happens almost every day, but now it overloaded every evening...

Thank you.
 
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Eldo Gomes Rodrigues

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But can anyone tell me if 888poker is getting disconnected in the afternoon?
 
Suns of Beaches

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@888Rep

What is going on at 888? Connection problems over connection problems. I dont even play often but every second time i cant login and my user data is no more saved. other players experiencing the same atm here on cc and 2+2.

This did cost me value from freerolls i was registered (just missed the casino mix up because of it) and im sure other players lost much much more value.

And no: web client is also not working.

So what is going on? Time to get better servers?
 
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