Official 888 Poker Support Thread

[888Rep]

Hey All,

Welcome to the Official CardsChat Support and Feedback thread

This is your new 888 Rep in the CardsChat forums! We'll be around regularly and look forward to helping with all questions and feedback that you have. We love hearing new ideas from the poker community, so send them along!


Don't have an 888 account yet? Sign up here: 888 Poker

New users get a huge welcome package:
-$88 free (no deposit needed!)
-Up to a $400 welcome bonus depending on deposit size
-Depositors additionally get: free entry into the $100,000 First Depositors' Freeroll, free entry into the $1,000 Depositors' Freeroll, and 7 entries into the $500 First Depositors' Freeroll!!

-See details and terms here: http://www.888poker.com/poker-promotions/your-welcome-package/welcome-bonus.htm


We'll also be sure to announce all of our biggest promotions right here.

Our main one right now is our Live the Dream freeroll tournaments that are running until 20/10/2014!

-Everyone has received 2 free tickets to the freerolls! Just check your account!

-Every day we run 2 $5,000 freeroll Live the Dream tournaments
-Prizes include $2,500 in cash and a Dream package for the winner

-Every day we run 5 $1,000 Dream ticket freerolls, open to all depositors -- no ticket needed

-Winner Dream Packages let you select an awesome package of your choice from 4 categories: High-Adrenalin, Holiday Getaways, VIP Sport & Music, and Gadgets & Gizmos.
-See all packages here: http://www.888poker.com/poker-promotions/special-promotions/live-the-dream-packages.htm

-See details and terms here: http://www.888poker.com/poker-promotions/live-the-dream.htm


Questions? Post them here.

See you on the tables!

 

[evilk9]

888 shop - System is busy?

Title is pretty self explanatory,
Been trying to access the 888 Poker shop to spend my points/see how much things are etc

but every time i attempt to log in it always says system is busy?
Has been happening for over 2 weeks...
Just wanted to see if anyone is having the same issue?

Cheers all,

 

[ammytyagi]

Sir everytime I login my 888 account a scripting error appears and 888 client stops working. I have to restart my router then it starts working after that. How to rectify this prob.

 

[888Rep]

Sir everytime I login my 888 account a scripting error appears and 888 client stops working. I have to restart my router then it starts working after that. How to rectify this prob.

Hi,

Can you PM me your username and which web browser you're using and also the exact error you're receiving?

We'll look into it and get back to you right away.

 

[888Rep]

Title is pretty self explanatory,
Been trying to access the 888 poker shop to spend my points/see how much things are etc

but every time i attempt to log in it always says system is busy?
Has been happening for over 2 weeks...
Just wanted to see if anyone is having the same issue?

Cheers all,

Hi evilk,

Sorry about that -- we are aware of this issue and are working on fixing it.

Can you PM me your username so we can look into it further?

 

[ammytyagi]

Hi,

Can you PM me your username and which web browser you're using and also the exact error you're receiving?

We'll look into it and get back to you right away.

My browser was reason of my problem. Now there is no problem with login and all promotion banner are also displayed.

 

[888Rep]

Good to hear, which browser were you using and which did you switch to?

 

[ammytyagi]

Good to hear, which browser were you using and which did you switch to?

I was using Internet explorer 8. I upgraded to Internet explorer 11 and latest adobe flash player.

Good day

 

[redwards92]

Support wont email me my hand hisories they keep sending spreadsheets or a generic we dont allow data mining emails.

So annoying

 

[MasterOfDisaster]

First of all welcome,

2nd Think you are really one of the best sites for rec. players, good promo's!

When does the schedule comes out for the XL series? Only saw the main event listed.

TY

 

[lovemiscou]

Hi, was wondering how to auto top off with my stack in you're cash games?

In you're games setting,i only could find auto top off for the tournys.

I agree with MOD, you are the best site!

 

[redwards92]

geeeeeeeeeeeeeeeeeeez first it is client doesn't write hand histories properly, can't use pt4.

Find 888 client that writes them properly and quickly realize this one makes me update every single time I open it..

yeah yeah i know reinstall AGAIN!!!!! sure why the **** not!!

 

[888Rep]

First of all welcome,

2nd Think you are really one of the best sites for rec. players, good promo's!

When does the schedule comes out for the XL series? Only saw the main event listed.

TY

Hi MasterOfDisaster, the schedule will be out in a couple weeks

 

[888Rep]

Hi, was wondering how to auto top off with my stack in you're cash games?

In you're games setting,i only could find auto top off for the tournys.

I agree with MOD, you are the best site!

The auto top off option for cash games is available when you join a table. There is a check box under where you enter your amount to bring to the table that's called "Auto rebuy options" and you can choose to rebuy when you run out of chips or when you run below the buyin amount. Let me know if this works for you.

 

[888Rep]

Support wont email me my hand hisories they keep sending spreadsheets or a generic we dont allow data mining emails.

So annoying

Hi redwards,

Sorry about the responses you've gotten. Can you see if you can retrieve the hand histories online in "My Profile --> Game History"?

 

[888Rep]

geeeeeeeeeeeeeeeeeeez first it is client doesn't write hand histories properly, can't use pt4.

Find 888 client that writes them properly and quickly realize this one makes me update every single time I open it..

yeah yeah i know reinstall AGAIN!!!!! sure why the **** not!!

Can you tell me your operating system and software version (the one that is working that is out of date and that isn't working)? Are you attempting to write the hand histories to the same location in both versions?

 

[redwards92]

Can you tell me your operating system and software version (the one that is working that is out of date and that isn't working)? Are you attempting to write the hand histories to the same location in both versions?

Yeah i've managed to get the client in working order but I still haven't been able to retrieve my hand histories from support .

I will check the game history option.

 

[diskobaja]

no work from me. Can't download

 

[shanest]

888 CONNECTION ISSUES

Been getting constantly connected over the weekend. What is going on? Any timeline on when this will be fixed?

 

[theRaven68]

888 faced with some technical issues on Sunday and they fixed it, but problem are still present today

 

[kazzer200]

when i try playing @ 888 i get booted no point wasting money is there until u fix it pfft

 

[moots]

I'm still having connection issues too.

It's really bad when you can see you're being blinded out, but can't log in.

 

[toots babos]

downloaded 888 earlier and all seemed well until the lobby loaded and then about 3 seconds later froze and became totally unresponsive and only way to close it was to open up windows task manager and stop the processes.

do you know how to resolve this by any chance please?

 

[888Rep]

We are very sorry about the server issues we've been having over the past few days. Here is a statement from 888:

During the past few days we have been experiencing severe networking issues at 888poker. Our technical team is currently working with our technology partners to resolve the issue and we would like to sincerely apologize for any inconvenience this may have caused you.

Customers who contacted our 888poker Support Team will receive answers within 72 hours, we are doing our best to handle all open cases and appreciate your patience.

 

[bnasp2]

There was quite some issues yesterday again.During that Halo-win freeroll. Shortly after start of toournament, I got disconnected and could not log back.

When I finally got back, tournament was running again, apparently couple of lucky players connected first and was able to steal blinds from unlucky sit-outs. I was trying to get in, but only got message "you cannot join this tournament at the moment" until I lost rest of chips.

Maybe those tournaments should go back to 8000-9000 people at max, I always saw such issues when 888poker started to increase max number of players.

Anyway its just a freeroll, so no big deal for me.