Same problem
I'm getting exactly the same problem with Mansion at the moment over £500.
They are saying my documents don't pass their security checks. When 5 other ipoker (Bluesquare,betfred, titan, Cdpoker, grandslam)companies have accepted the scan documents i sent mansion.
So now i sent photographed versions as they requested and they still havent got back to me. I spoke to someone called heiko O on the live chat thing.
He said 'we never recieved the documents'. I said 'I sent them wednesday. Then he said 'ohh actually yeah they was declined on friday.' I said 'ok so why havent I recieved any email confirming this yet? Also what is wrong with them? He said 'the utility bill date isn't recent its over 3 months old.' I said 'you are a liar that date is dated for this year.'
So basically I have been blantantly lied to. I even checked the dates on all the bills i sent. I've even sent photographs of my passport, drivers license, both my bank cards front and back and a utility bill and they aren't accepting none of them.
This company is absolutely disgusting.
Luckily for me someone I know used to work for a sponsor company who actually use Mansion so he is used to dealing with them all the time. He is going to sort it out for me. I will let you know how he gets on.
I actually think they should be shut down because they are deliberately making it hard for people to get their own money! Bunch of con artists in my opinion!
I tried to phone them today but it seems their call centres are in
india or somewhere and they can't even speak English very well!! So I hung up on that. The woman couldn't even get my user name right!