Let's talk WPT Global! New Community Manager In The House

[EmptyHouse]

You need to improve this, because the application's resource consumption is terrible.
Look at this (single table game). This is insane.

 

[Ami_WPT Global]

You need to improve this, because the application's resource consumption is terrible.
Look at this (single table game). This is insane.

View attachment 355498

This is indeed not optimal to say the least. Did you reach out to CS about this?

 

[EmptyHouse]

Yes, I sent it to them today.

 

[TeUnit]

Will you be serving any new jurisdictions in the near future?

 

[Ami_WPT Global]

Will you be serving any new jurisdictions in the near future?

Hey 👋 @TeUnit, I believe so, perhaps in the upcoming year. WPTG president Alex Scott recently spoke about it in a pokernews interview.
He was also asked about WPTG and the US market. Here it is:

"Are there any plans, or future hopes, to bring WPT Global to the US market?

Yes, although it will probably be a while. Unfortunately, legal real money poker in the US is currently regulated on a state-by-state basis, and the way it is regulated takes away one of our key advantages - a huge, established, action-packed player pool. It will take time for the market to be commercially viable for us, but we do plan to operate in the US at some point.

In the meantime, we will definitely be tackling other regulated markets and expanding our reach, so keep an eye out for more market launches in the coming year."

 

[balo]

Hi Ami, I would like to be able to use my keyboard when calling/folding a hand.
(Windows PC) . Most online rooms offer this option.

 

[neverbluff0799]

Hey @Debi. @neverbluff0799
And everyone else. Followed up with the team to get some clarification about the reason for the changes that were made to the free rolls.

These free rolls were part of an exclusive CardsChat holiday promotion for November and December; WPTG had no say which tiers of CardsChat members could participate in every daily free roll. So, it's totally up to CardsChat to limit the number of participants in the first place.

Following up on January and February, we decided to keep them as a courtesy and continued running them despite, at times, very low daily participants, as I'm sure @EmptyHouse can testify from his post, crushing these at an impressive rate. 🦈

For future reference , I would love to come up with other benefits for the most dedicated participants in the CardsChat community, AKA Silver and Platinum members.

Do you have any Ideas for a preferred format?

@BigDice75 @doom @LUKADONCICMVP @KrazyKoo @TulasMoreno @Tammy @nba2009 @roberto51 @GNuTTz @finaltable1 @Sschafell @balo @

Just an idea i had.Why not give silver and platinum members some free ticket for ur existing freerolls like the king of cash or smth like that without having to do the challenges?

 

[Ami_WPT Global]

Just an idea i had.Why not give silver and platinum members some free ticket for ur existing freerolls like the king of cash or smth like that without having to do the challenges?

Thanks for the Idea!

It's a low bar to get the king of cash freeroll tickets already (100 hands a day- Twice a week), so I won't be able to give those tickets out. However, something is in the works, and I'll update you as soon as I hear more!

 

[Suns of Beaches]

Any plans on returning to the mexican market @Ami_WPT Global ?

Thanks

 

[Ami_WPT Global]

Any plans on returning to the mexican market @Ami_WPT Global ?

Thanks

It's in the works with the regulators. I believe this should happen in the near future but can't share an exact date.

 

[romerim]

I stopped playing on WPT, because they refused my withdrawal, asked me to deposit and play all my deposit, but I had already done that. So for me, a house that refuses to pay is fraud.

 

[Ami_WPT Global]

I stopped playing on WPT, because they refused my withdrawal, asked me to deposit and play all my deposit, but I had already done that. So for me, a house that refuses to pay is fraud.

Hey @romerim , Sry about that. I don't see a reason to why they would refuse a legitimate withdrawal request.
I would love to look into it further and assist. You can drop your user here or in private, and i can check with CS.

 

[Ami_WPT Global]

Hey Everyone! I'm happy to announce a unique opportunity exclusively for our community!

The first three members to make a $50 deposit and drop their user in this thread will receive an exclusive merch drop with unique items!

How to Participate:

1. Make a $50 deposit to your WPTG account.
2. Once your deposit is confirmed, come over here to drop your user ID.
3. Hurry! This offer is only available to the first three members who make the deposit.

Remember, this is a 'first come, first served 'opportunity, so don't hesitate if you want to secure some Cool WPTG merch!

Let the race begin!
Best, Ami

 

[romerim]

Hey @romerim , Sry about that. I don't see a reason to why they would refuse a legitimate withdrawal request.
I would love to look into it further and assist. You can drop your user here or in private, and i can check with CS.

My nickname is Romerim, and I had already made several withdrawals, so I decided to ask to close my account. It has been some time.

 

[Ami_WPT Global]

My nickname is Romerim, and I had already made several withdrawals, so I decided to ask to close my account. It has been some time.

Thank you. I'm checking with CS for more details.

 

[romerim]

Thank you. I'm checking with CS for more details.

I would like to thank you for your goodwill, as support didn't pay me the slightest attention.

 

[Ami_WPT Global]

I would like to thank you for your goodwill, as support didn't pay me the slightest attention.

My pleasure, we do care, and I'm sorry for your bad experience.

I stopped playing on WPT, because they refused my withdrawal, asked me to deposit and play all my deposit, but I had already done that. So for me, a house that refuses to pay is fraud.

Ok. Looked into this with CS. As you mentioned you were able to withdraw funds successfully before without a hitch.
The reason you were not able to do that on your last deposit is because you didn't put the deposit into action (wagering requirement).

There are a few reasons why you must wager your deposit before withdrawing, the main and most crucial one being money laundering laws that we must abide by. I'm sorry again for the unpleasant experience it was not intentional and I hope you give us another go in the future.

 

[romerim]

My pleasure, we do care, and I'm sorry for your bad experience.


Ok. Looked into this with CS. As you mentioned you were able to withdraw funds successfully before without a hitch.
The reason you were not able to do that on your last deposit is because you didn't put the deposit into action (wagering requirement).

There are a few reasons why you must wager your deposit before withdrawing, the main and most crucial one being money laundering laws that we must abide by. I'm sorry again for the unpleasant experience it was not intentional and I hope you give us another go in the future.

A simple question: Will my withdrawal be released or not? Or every time I deposit I have to make this requirement, as this is not the case in any other casino.

 

[romerim]

My pleasure, we do care, and I'm sorry for your bad experience.


Ok. Looked into this with CS. As you mentioned you were able to withdraw funds successfully before without a hitch.
The reason you were not able to do that on your last deposit is because you didn't put the deposit into action (wagering requirement).

There are a few reasons why you must wager your deposit before withdrawing, the main and most crucial one being money laundering laws that we must abide by. I'm sorry again for the unpleasant experience it was not intentional and I hope you give us another go in the future.

This is a very confusing thing, because everywhere I play the requirement is just once, as soon as you have purchased that requirement, any withdrawal after that is released.

 

[puzzlefish]

Hi Ami,

I've recently started seeing human verification prompts start to show up in WPTG. Is this a recent addition to the platform and will WPTG be transparent about how many bots are being intercepted on the site?

 

[Ami_WPT Global]

A simple question: Will my withdrawal be released or not? Or every time I deposit I have to make this requirement, as this is not the case in any other casino.

Yes, you must at least put your deposit at play every time you deposit. Here it is from our Terms & Conditions:

"6.3.2. Any subsequent amount deposited on a Player's account must be wagered at least one time in full to be eligible for a withdrawal."

As I mentioned before, there are multiple reasons why this happens. I don't know about other places, but anti-money laundering laws are strict everywhere (or most places). Regardless of those laws, these wagering requirements also prevent fraud and protect our ecosystem (and the players in it) from abuse.

 

[Ami_WPT Global]

Hi Ami,

I've recently started seeing human verification prompts start to show up in WPTG. Is this a recent addition to the platform and will WPTG be transparent about how many bots are being intercepted on the site?

Thanks for the question @puzzlefish it's an important one. Please allow me to check with our team and update

 

[Marshmalo1994]

I'm surprised that the minimun buy in to cash games is $5. Or it maybe is my filter.

 

[romerim]

Yes, you must at least put your deposit at play every time you deposit. Here it is from our Terms & Conditions:

"6.3.2. Any subsequent amount deposited on a Player's account must be wagered at least one time in full to be eligible for a withdrawal."

As I mentioned before, there are multiple reasons why this happens. I don't know about other places, but anti-money laundering laws are strict everywhere (or most places). Regardless of those laws, these wagering requirements also prevent fraud and protect our ecosystem (and the players in it) from abuse.

Thank you, I asked to reopen my account.

 

[Ami_WPT Global]

I'm surprised that the minimun buy in to cash games is $5. Or it maybe is my filter.

Are you pleasantly surprised?