A nightmare for any player
Good afternoon everyone.
For this not to happen, just respect the rules of the site.
I have a pokerstars account and it will be 1 year, until today I received a single notification from the site, I did not know that I could not open software that calculates the strength of your hand against a range of villain, that was early on when I created the bill.
Pokerstars sent a message that appeared on the screen when I logged in to the account stating that it is prohibited to use this software when logged in to pokerstars and that repetition could result in temporary lockout or banned account.
I contacted them and explained that I did not know and pledged not to open any more software banned by pokerstars, they said all right.
I am reading player complaints regarding customer support, in my opinion the pokerstars support is excellent (the best), pokerstars is a very correct site if the player respects the site rules you will have problems.
Now if you've been banned, go play in other poker rooms and don't make the same mistake.