How would you manage your own poker room?

[BetterThanAvgButNotByMuch]

The casino is heavily customer service orientated so you need people with those skills and they have to be out going people willing to help anyone in the casino. The casinos need to ensure their representatives are are customer service/doing their best to make people welcomed at the casino.

I was in a store looking for an item awhile ago and someone stocking a shelf was nearby so they come down off their ladder and start walking towards me, I'm like 4 feet in front of them asking where something is and they didn't even make eye contact and kept walking, lol.

And i'm like, even if that person was deaf or didn't speak English then they should have stopped and flagged one of their follow employees that could help because they would have a better clue where everyone is in the store,lol.

So yeah you can't hire people like that in a customer service atmosphere even if they say they've worked in so called customer service jobs before. And if a supervisor whether at a store or casino saw that interaction then they need to take a few minutes to politely without being "difficult" explain to their employee why they cannot do that to customers.

As for the poker room you need to hire folks that have gone to dealer school if dealing and have better people skills then that person working in the store I mentioned.

The floor also needs to have gone to a dealer school and worked their way up and has experience instead of the casino hiring someone with an advanced degree without experience and not an out going personality. And the floor person also needs to be thick skinned to deal with difficult customers as well and can interact with the next customer with thinking about the last "difficult" person they just interacted with.

The folks above the floor also have to give them a budget to give away food coupons or hotel stays or whatever to ease over spots when customers don't have a good experience. A lot of times they throw food away or rooms don't get filled so its best to give a certain amount to the floor so they can give it away to customers.

They should also make sure the floor is doing paid weekly or at the very least monthly training to at ensure the staff is good at their job.

Like for dealers, the floor could test dealers while the dealer is running how play certain games for online players or people that haven't played live before and do it during a dead time before a crowd comes in like on a weekend morning. The dealer is getting paid and the floor is interacting with everyone and its relaxed atmosphere and they can correct the dealer and take note of how everything is going.

Post is too long but they have to focus on retaining out going customer service folks.

Online stuff, same thing, you need customer service that will interact and tell you what and why something is happening and don't leave players hanging.

 

[lauestla]

I would get rid of the noisy slots machines which could disturb the poker players.
I would certainly hire a talented Chef in order to propose a high level food.
I would offer a free diner (or lunch it depends on the time) to the tournament bubble player.
I would implement a kind of "Loyalty card" to reward the regular players who would get invitations to some MTTs.

 

[R.Holynskyi]

In order to say what you need to get rid of, you need to understand what is and what is not
But I would definitely recruit beautiful girls to the staff, this is the first thing I would do and I am more than sure that thanks to this simple solution, the casino would start to receive more income.

 

[Dejana]

So you became a manager/owner of your favorite poker room. What will be the first thing you will get rid of there and what will be the first thing you will implement or return and why?

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Thanks to @iwont20 for this topic idea.

I'm so close to do that to be honest...

At the beginning of the year, I bought a huge "facility" in my town, which has predispositions to be half poker and half strip bar - don't ask me more...
For the last 15 years, there has been no strip bar or classic casino in my town. If you want any of that, you must drive 150/200km to larger cities.

But, my town is so close to Croatia and Hungary (border line) that's + too...

Ont. I don't know, but I've would be cool owner lol

 

[Gritz18]

What will be the first thing you will get rid of there and what will be the first thing you will implement or return and why?

The first thing I would do is to put an end to the excessive consumption of alcohol, drinking and gambling, which have never worked very well.

Second, I would create a safer environment, so that users would feel more at ease and would always return.

Third, I would run many promotions and some special tournaments to attract more customers.

 

[Marshmalo1994]

So you became a manager/owner of your favorite poker room. What will be the first thing you will get rid of there and what will be the first thing you will implement or return and why?

​

Thanks to @iwont20 for this topic idea.

I was casually thinking the other day that, to attract players, it might be a good idea to get rid of the rake in the re-entries. Obviously it would be less of recaudation, but it won't be an expense for the room.

This could be done by adding the entire buy in+rake to the prizepool, or simply charging the buy in without the fee.

edit: although I was thinking more in an online room

 

[antonis32123]

Either live or online i will not change anything , i will keep the same winning recipe that all other poker rooms use . Copy paste them , hire a manager who has work there and will do the same things . No change if you are a boss of a casino .

 

[maronza1]

1. No smoking and drinking alcohol to make it more welcoming to a lot of people
2. More freerolls to keep newbies playing
3. Get rid of slot machines, because they are a daylight robbery
4. Free food and drinks to the loyal customers

 

[ZenonBR]

Well, we are talking about making money, so first I would invest a good part in the security of the game, with punishments for duplicate accounts, bots or any form of illegal advantage, if this were an online room.
Everything to make the game as fair as possible for all users, I would also try to offer tournaments with buy-ins from the cheapest to the most expensive, that would certainly be how I would do it if it brought a good return.

But in general, in a live room I don't have much idea, because as I don't know what the dynamics are like, I would only worry about cheaters, inspectors at every table and cameras, and of course, a safe environment, without alcoholic drinks, and rules of good conduct that every place should have, basically that would be it.

I believe that the image of a poker house or platform is one of the most important pillars for its success

 

[Foxhound3857]

So you became a manager/owner of your favorite poker room. What will be the first thing you will get rid of there and what will be the first thing you will implement or return and why?

​

Thanks to @iwont20 for this topic idea.

I would make Magic612 the CEO and every table skin would be a pinup of Isai Scheinberg pulling down his pants with the slogan "pokerstars is a scam."

 

[infonazar]

I would probably be most concerned with the design itself, both interior and exterior. But apart from the obvious things, I also think it would be good to hire pretty girls, build nice seating areas, provide good, quality food and drink at reasonable prices, and maybe introduce delivery to and from customers' homes within about 100 miles.

 

[KrazyKoo]

I would make Magic612 the CEO and every table skin would be a pinup of Isai Scheinberg pulling down his pants with the slogan "Pokerstars is a scam."

One of my favorite videos ever

 

[Dmitriy_rus7]

If I became a manager and began to customize everything there for myself (create my own wishes), then the owner of this club would throw me out onto the street the very next day😅😂🤣

 

[strokin07]

If I became the owner of my favorite poker room, I would not get rid of anything, because I emphasize that this is my favorite poker room, and I simply do not visit bad rooms and I simply do not know about any negative things happening in them. The only thing I would add to everything that has already been invented is to increase the time for a break during the game, instead of 5 minutes I would make it 15, so that the players could have a good rest and a snack. Oh, I almost forgot, I would also add more free tickets to various tournaments and incentive rewards for loyal players of my room, in the form of small cash payments to the player's account when, for example, he has a birthday.

 

[hilary antonik filho]

First change
I would limit excessive drinking, I've seen a lot of unpleasant things.
Second change
I would create beginner classes and tournaments exclusively for them

 

[flabilim]

I would hold different types of tournaments with different values to attract all types of players, various forms of gratification for the most frequent players in the house and I would try to be inspired by the houses that are doing well.

 

[thetick33]

So you became a manager/owner of your favorite poker room. What will be the first thing you will get rid of there and what will be the first thing you will implement or return and why?

​

Thanks to @iwont20 for this topic

id add more perks and align more rooms working together for perks...Meaning free or discounted stays not just for whales etc....Is people who are not whales who are always playing at different casino's constantly and not getting benefits....Id try to change that around the world so all were networked through like a special card system credit wise etc...work on getting as many as on board as could....I know is some mgm in detroit think has 2 on 2/5 per play etc...id again try to network all to keep the same deals be hard but something id like to see....loyalty happens but its not universal and think it would be a good thing if was

 

[ammje]

I like the chairs, they look very comfortable for playing poker, I would add tournaments with bounty with unlimited re-entry, and remove tournaments with a lot of late registration.

 

[Ruslan L]

I would probably introduce some interesting system of financial incentives for players. For example, a daily jackpot for present customers, various bonus programmes, and I would definitely be generous with gifts for VIP guests

 

[black and]

If I were the owner of a poker club, I would immediately sign an agreement with the CardsChat community and finance a part of our monthly freerolls. I think 1-2 thousand dollars of such expenses would not be a problem for my poker club
Cool?
Now we all have to do everything to make me the owner of a poker club. Where to start?

 

[olejean]

If I were the owner of the best poker club I would introduce such original innovation:
piggy bank for the donation of the most unsuccessful tetanus of the day from the most successful players of the day.
So it would't be so painful to leave the room as the biggest loser.

 

[kishamania]

one freeroll on a daily basis, otherwise everything is the same as everyone else’s statuses and rake

 

[Foxhound3857]

How about this guy as the CEO?

 

[MishkaZL]

1. Beautiful girls on the staff.
2. Cosy and pleasant atmosphere.
3. Good and tasty food.
These are three necessary things that I would solve in the first place.

 

[acidburnfx]

It should probably eliminate bad behaviors that may be occurring because this is not healthy. Now, about the implementation, it should put some kind of loyalty card with exclusive benefits in exchange for making purchases or using poker room services so that the customer can accumulate points and exchange them for prizes or discounts.