ScooperNova
Hair in a Biscuit
Loyaler
Yes I was having trouble with this thread earlier, and also noticed some other weird goings on around the forum.
- Status
A
ACR Rep
AmericasCardroom Rep
Silver Level
A
ACR Rep
AmericasCardroom Rep
Silver Level
It seems WPN will not refund monies to players where DDoS attacks caused problems in satellites tourney's . I am Still trying to get a $60 credit ( small amount I know but it's about the principal not the money ) from 8 months ago. One customer service rep says I'll get this taken care then never hear back . The next one tells me no credits for DDoS attacks. My best guess they use our monies towards paying off the DDoS attackers ..BS !!
Please be so kind and provide me your nickname and the hand or tournament ID so I can check this.
A
ACR Rep
AmericasCardroom Rep
Silver Level
A
ACR Rep
AmericasCardroom Rep
Silver Level
Regarding the email with the screenshot, they will reply to your email with full details about it.
A
ACR Rep
AmericasCardroom Rep
Silver Level
MEGA Satellites to Sunday’s $1,000,000 GTD run all weekend on Americas Cardroom
The first of three $1,000,000 tournaments of our OSS Cub3d series is this Sunday, August 26th at 3pm ET ($265 buy-in). And we got three Mega Satellites awarding a total of 155 seats to that $1 Million GTD Main Event.
Here’s the MEGA Satellite Schedule for this weekend:
Date and time: Buy-in: #Seats
GTD
Friday at 6:30pm ET $33 30
Saturday at 6:30pm ET $44 50
Sunday at 11:30am ET $44 75
SouthparkSith
Visionary
Silver Level
Hi Matt Hrt,
Thanks for getting in touch with us.
We received the screenshot with the error but not the one with cards, would you be so kind to send it again?
If you have any questions, do not hesitate to contact us.
Sasha A
AmericasCardroom Support
So there is verbatim their response!!!
As I said when this message first started almost a week ago. It's past the point of Reconciliation and I just want those who are really doing research and being careful where to deposit to have all the information if they choose to use it.
You see I honestly could care less about the $65.00 money comes and money goes some have it some don't. I happen to be one of the fortunate one's. But most people aren't and that little $65.00 investment might be their entire bankroll to play the game on? That's what this right here is all about. Because that guy the one grinds out freerolls every day. To build a bank roll or the kid just getting started playing poker that is taking part of his grocery money for this month at University. Those people they will read this or stuff like it before they deposit ANYWHERE!
To you guys don't have any pipe dreams about any where else being different. At least I've yet to find a site that has been? It's all about the money and how easily they can get as much of it as quickly as they can! If you're following this thread of posts it's beyond comical! You have the customer in this case Me, and the business in this case The representative. Working out an issue the customer is unhappy about the resolution or lack there of to an issue. The representative attempting to resolve the grievance says oh we can take care of that! Just send me this. The customer says ok sure and sends what's asked for. The Rep I don't think ever even sees it And his boss says I don't see where I'm required to fix this and who cares we already have all that money. The Rep basically fights the good fight for a minute ( hopefully) then just passes it back to the people who pissed the customer off in the first place who obviously have no clue what's going on?
Read the original message the system booted me off After I had Registered, But did not return funds to the account? How in the world would their be an error message with cards? Now for the kill shot! Watch this.
SouthparkSith
Visionary
Silver Level
and it took my buy ins
| 20.08.2018 01:07:03 | Matthew Hert: The screenshot says to contact you guys
| 20.08.2018 01:08:51 | William: When was this dat and hour Eastern time?
| 20.08.2018 01:09:21 | Matthew Hert: Right before I came here? Maybe 15 minutes ago
| 20.08.2018 01:09:48 | Matthew Hert: I tried to call first but no one answered? Then I came to live chat.
| 20.08.2018 01:11:02 | William: So both $25 and $40 Jackpots
| 20.08.2018 01:11:15 | Matthew Hert: Yes sir
| 20.08.2018 01:12:25 | William: Will have the relevant team to review the game play
| 20.08.2018 01:12:50 | William: please wait
| 20.08.2018 01:12:58 | Matthew Hert: I was registered for both I got knocked off came back on and i wasn't registered anymore I couldn't reregister and my buyins were gone? Every time I trying to register I got that error message I took the picture of?
| 20.08.2018 01:14:11 | Matthew Hert: Ok I understand that of course. Is there a reference number or way for me to check in on it if I don't here back in the next couple days?
| 20.08.2018 01:16:31 | William: You can refer to Chat ID # 83045
| 20.08.2018 01:17:11 | Matthew Hert: Ok great did you still want me to wait or do you need anything else?
| 20.08.2018 01:18:18 | William: They will review the gameplay if you can wait we can give you the resolution in a moment if not an email can be sent to you
| 20.08.2018 01:18:50 | Matthew Hert: I'm in no hurry I'll be here
| 20.08.2018 01:19:11 | William: ok thanks for your patience
| 20.08.2018 01:20:06 | Matthew Hert: No problem thanks for your time and ability to resolve it
| 20.08.2018 01:28:20 | William: Relevant team reviewed the gameplay there were not diconnections hands were play and loss refund was not granted
| 20.08.2018 01:28:57 | Matthew Hert: I don't understand what do you mean?
| 20.08.2018 01:29:06 | William: $25 Tournament #9088794 - Holdem(No Limit) - Level 1 (10.00/20.00)- 2018/08/20 06:53:27 UTC lost against 2 pairs
| 20.08.2018 01:29:23 | William: $40 Tournament #9088795 - Holdem(No Limit) - Level 1 (10.00/20.00)- 2018/08/20 06:52:13 UTCSeat 1: KussshiKiiimi (button) showed [9s Ks] and won 1040.00 with a pair of Kings [Ks Kc Ts 9s 8s]Seat 2: Southparksith (small blind) showed [4c Ah] and lost with a high card, Ace high [Ah Kc Ts 8s 4c]Seat 3: nonameismyname (big blind) folded on the Flop
| 20.08.2018 01:30:09 | Matthew Hert: I got in and was playing before this happened? I had ayed several games when it did this?
| 20.08.2018 01:32:45 | Matthew Hert: Those two games would have been right after I won a $100 round on the $25? I reregistered after those at that point I should of had like $160/$170 in the account? Now I show $70 and it's from the reentries that it didn't let me into?
| 20.08.2018 01:34:13 | Matthew Hert: It's not that big of a deal but unless something has changed while I've been here I still can't even register for new events?
| 20.08.2018 01:34:55 | Matthew Hert: On mobile anyway? I
| 20.08.2018 01:35:55 | William: I already requested the ferund for you but they did not grant it for the reasons provided, for mobile version there is no issues reported however here the steps to fix it
| 20.08.2018 01:36:18 | William: If your default browser is giving you issues please try google chrome from the App store,You can also try to delete cookies and temporal internet files, and try again,Please click on the following link:https://play.americascardroom.eu/poker/ (https://play.americascardroom.eu/poker/) from the upper right hand side, click Login, login by using your email address and your own password.
| 20.08.2018 01:37:01 | Matthew Hert: I appreciate your help and I'm sorry I've wasted your time? No need to send mobile steps
| 20.08.2018 01:38:46 | Matthew Hert: I mean how would I have a screenshot that's time-stamped saying there's an issue and contact support if there is no issue? I'll take it as lesson learned and if I'm playing on my phone I'll just play a different site. Thanks again and sorry for the touble
| 20.08.2018 01:39:45 | Matthew Hert: Trouble. Have a good night! It's only $65 I think I'll somehow manage to survive! Lol thanks again
| 20.08.2018 01:39:57 | William: Thanks for your patience and cooperation.
| 20.08.2018 01:40:13 | Matthew Hert: Yep peace out
SouthparkSith
Visionary
Silver Level
There is the original message where this happened. Customer service is like we find no issue all games are played? Then how do I have an error message if nothing wrong! You have the message in beginning of last post from another customer service rep confirming receipt of error message screenshot then asking for something that is impossible to exist. I was never rude and yes I politely gave up at the end of the message. Because I've been though this so many times on so many sites I know the routine! They have your money your not getting it back! It doesn't matter that your playing at their site and though rake they are going to get it anyway eventually they have it now. The second you click proceed with deposit you guys just getting started need to understand that money is gone. It's not yours anymore and if something like this happens you can have X-ray vision and be the best card player ever. If you don't even get to be seated before it's gone it doesn't matter! The whole picture is there the guy who I spoke to in live chat started a refund it was declined, the Rep says I can fix this send me the error message. It gets sent I'm assuming he tried to get the refund going and was denied so he responds back and says someone will get ahold of you. They do someone who now has no clue what has transpired in this case her name is Sasha does infact get ahold of you and asks for something else after she confirms that she has what was asked for? Then the process begins again and it never ends! It's cheaper to let these Custer service people jerk you around for as long your willing to pursue it than it is to just resolve the issue! Your not getting your money back your just getting more and more of your time wasted. This time I decided to keep all the proof so you can all see for yourself what happens and how! A total of $390 in entries and issues in less than a month not one dime of it was thier issue or returned to the account? I can provide documentation like this for all of it. Don't deposit money on any of these sites unless you're prepared to throw it right out the window! Hopefully it helps someone at some point to know the truth about this before they decide to deposit their rent check or house payment on one of these?
No need to respond MR. ACR Rep I've accomplished what I set out to do! I'm sure you tried they always do. I knew how this would play out before I ever sent the original message. If anyone goes back and reads it you'll see it too. So I'm either an evil genius or I knew how the system works from experience!
SouthparkSith
Visionary
Silver Level
There isn't one with cards the ACR cards chat Representative asked me to send that in and put attn Cardschat ACR Rep in the title?
Sent from Yahoo Mail on Android
On Thu, Aug 23, 2018 at 7:47 PM, Support Team Americas Card Room
<support@americascardroom.eu> wrote:
Hi Matt Hrt,
Thanks for getting in touch with us.
We received the screenshot with the error but not the one with cards, would you be so kind to send it again?
If you have any questions, do not hesitate to contact us.
Sasha A
AmericasCardroom Support
If I were dumb enough to continue on this lady would work on it until she passed it off to some else. Though out this whole process how far have we made progress? You are right back where you started before. But instead now that you know how things get handled if you can live with there being no resolution when something happens and it always does play on! If not time to start shopping again.
SouthparkSith
Visionary
Silver Level
.08.2018 19:08:30 | matt hert: is it me personally you guys don't like? have i done something wrong?
| 21.08.2018 19:08:48 | Fred: Hello matt hert, my name is Fred R, h
| 21.08.2018 19:08:59 | matt hert: howdy Fred
| 21.08.2018 19:09:06 | Fred: how casn I help you?
| 21.08.2018 19:10:08 | matt hert: i don't know that you can? At this point i'm just making sure I don't have some voodoo hex on me and if I do I wanna remove it if possible?
| 21.08.2018 19:10:57 | matt hert: i just did the spin and win and won into 0ss 54 but it never took me to my seat it just reset the home page
| 21.08.2018 19:11:40 | Fred: at this moment the tourneys are being paused for several minutes, you should be able to access in the next minutes.
| 21.08.2018 19:12:29 | matt hert: It reset on me it gives me the option to register not to take my seat?
| 21.08.2018 19:14:31 | Fred: wont let you take your seat because the game is paused.
| 21.08.2018 19:14:31 | Fred: do you see your name in the lobby of the tournament?
| 21.08.2018 19:14:44 | matt hert: one sec
| 21.08.2018 19:15:26 | matt hert: nope
| 21.08.2018 19:16:08 | Fred: please provide me the tournament ID
| 21.08.2018 19:16:13 | Fred: and your username
| 21.08.2018 19:17:29 | Fred: Please keep in mind that our IT department has run a script so that whoever won an entry through satellite is already registered in the tourney. Please check my tournaments under the Game info tab in the client.
| 21.08.2018 19:17:31 | matt hert: oss#54 80k guarenteed start time 3:30
| 21.08.2018 19:17:43 | matt hert: user name southparksith
| 21.08.2018 19:18:19 | matt hert: it wasnt sat it was spin and win
Since we're on a roll anyway here is where I sent in the spin and win? I think you guys reset the servers and paused the game right about the time I won the seat? But again no screenshot no refund no reimbursement.
The last one is my favorite though!
SouthparkSith
Visionary
Silver Level
Hi Matt Hrt,
Thanks for getting in touch with us.
Please keep in mind that the re-seating process will recycle empty seats, including the one you may had just left.
If you have any questions, do not hesitate to contact us.
Marcos L
AmericasCardroom Security
So there is the resolve to the rebuy issue and return seating you know to help us understand why we got resent back to our original table and original seat randomly Twice! Even though what happened was that was the only seat available? How do you recycle empty seats when there aren't any? Now playing devil's advocate lets say for a second here that your right and this happened because at the exact second that I rebuy (even though I was at a different table for one hand mind you.) It was the only seat available? Ok so see the message about the OSS-54 spin and win seat from me and online chat? It clearly says the IT took a log of sat entry winners prior to restarting and pausing the system? So then isn't it possible that no one even thought about the spin and win entries? Isn't it also possible that I did in fact hit and you guys reset on me at exactly the same moment? I mean what's good for you should be in turn good for me? If you expect me to buy off on this only seat exact moment theory. ( Again even though I was at a different table for one hand?) Then in turn shouldn't you refund me the $215 for the cost of the seat I'm telling you I won? I have proven every single thing I've stated to be true and accurate. You can't have it both ways and continue to say I'm wrong? So which is it? Yeah yeah I know your going to need more information. Someone will get a hold of me...
Thanks for your help in resolving these issues.
I feel better already.
Whaevoz
Legend
Platinum Level
I've been stuck at "Configuring" all day. Can't switch tabs or access My Account.
I've flushed the dns and deleted and reinstalled the client software to no avail.
I have to believe the problem is on your end.
Please help.
I've flushed the dns and deleted and reinstalled the client software to no avail.
I have to believe the problem is on your end.
Please help.
John_3_16
Legend
Silver Level
Do a cold boot of your system. Shut it completely off. Then restart. I also use CrapCleaner to remove any build up from my system. ACR has worked fine for me for quite some time now. Played a couple of MTTs today.
Hope it helps. GL & God bless.
SouthparkSith
Visionary
Silver Level
Good luck! I hope it works out there for you.
John_3_16
Legend
Silver Level
I agree.
Late reg lasts longer than the games. Has zero appeal for me. Some of them lasting beyond 12 hours. Irritating pop ups in chat, middle of tables, etc. We keep telling them & they keep ignoring us. Only way I play in one of these is through a free roll ticket. Will not even play with freeroll winnings. :star:
Everything I have asked for is still on some long lost list somewhere. Some of these games & changes were requested years ago. Still nothing. :icon_boun
Good luck to them. According to the pop ups lot of GTDs not getting met by buyins. I like double/triple up SnG's. BOL & IGN offer those. They are on the ACR list also; from a year ago or more.
GL & God bless.
Late reg lasts longer than the games. Has zero appeal for me. Some of them lasting beyond 12 hours. Irritating pop ups in chat, middle of tables, etc. We keep telling them & they keep ignoring us. Only way I play in one of these is through a free roll ticket. Will not even play with freeroll winnings. :star:
Everything I have asked for is still on some long lost list somewhere. Some of these games & changes were requested years ago. Still nothing. :icon_boun
Good luck to them. According to the pop ups lot of GTDs not getting met by buyins. I like double/triple up SnG's. BOL & IGN offer those. They are on the ACR list also; from a year ago or more.
GL & God bless.
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SouthparkSith
Visionary
Silver Level
IGN? I'm not familiar please let me know if this is another room? I'm currently looking for a different regular day to day playing place?Late reg lasts longer than the games. Has zero appeal for me. Some of them lasting beyond 12 hours. Irritating pop ups in chat, middle of tables, etc. We keep telling them & they keep ignoring us. Only way I play in one of these is through a free roll ticket. Will not even play with freeroll winnings. :star:
Everything I have asked for is still on some long lost list somewhere. Some of these games & changes were requested years ago. Still nothing. :icon_boun
Good luck to them. According to the pop ups lot of GTDs not getting met by buyins. I like double/triple up SnG's. BOL & IGN offer those. They are on the ACR list also; from a year ago or more.
GL & God bless.
P
Phoenix14
Rock Star
Silver Level
Late reg lasts longer than the games. Has zero appeal for me. Some of them lasting beyond 12 hours. Irritating pop ups in chat, middle of tables, etc. We keep telling them & they keep ignoring us. Only way I play in one of these is through a free roll ticket. Will not even play with freeroll winnings. :star:
Everything I have asked for is still on some long lost list somewhere. Some of these games & changes were requested years ago. Still nothing. :icon_boun
Good luck to them. According to the pop ups lot of GTDs not getting met by buyins. I like double/triple up SnG's. BOL & IGN offer those. They are on the ACR list also; from a year ago or more.
GL & God bless.
Yeah I can't stand how long the late reg goes for. No point in joining a tourney unless the late reg is almost over.
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Shady Slim
Legend
Silver Level
Not any longer from what I am reading. Try this thread https://www.cardschat.com/forum/poker-news-events-63/acr-wpn-leaving-australia-393897/
A
ACR Rep
AmericasCardroom Rep
Silver Level
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