MidyMat
Rock Star
Silver Level
I had a friend that got burned from those "match bonuses".....
:bandit:
:bandit:
Debi
Forum Admin
Administrator
If your verification is good the first time then it shouldn't take long. Once I finally got verified it was only about a week. Other issues made it take months.
T
TheSlayedSaint
Rising Star
Bronze Level
Scam
This is a scam!
I've been trying to withdraw now for 7 weeks and still have not been approved! i've filled all the paper work sent them all the ID photos still nothing! and just today they canceled the Withdraw!!! DO NOT PUT MONEY ON THIS SITE!!!!
TheSlayedSaint
This is a scam!
I've been trying to withdraw now for 7 weeks and still have not been approved! i've filled all the paper work sent them all the ID photos still nothing! and just today they canceled the Withdraw!!! DO NOT PUT MONEY ON THIS SITE!!!!
TheSlayedSaint
Tenaciousplayer
Rock Star
Silver Level
Withdrawal from Carbon
Now its been 4 weeks and now they are telling me it could take longer. I have plans not to be at my address in the next week so I am at a point of what to do. Thier latest update to me was not encouraging:
Thank you for contacting us.
Unfortunately the time frame we have as stated before is 4-6 weeks for any check withdrawal process.
Your withdrawal is on the priority list but it might still take some time to arrive.
WHAT DOES SOMETIME TO ARRIVE MEAN????
Now its been 4 weeks and now they are telling me it could take longer. I have plans not to be at my address in the next week so I am at a point of what to do. Thier latest update to me was not encouraging:
Thank you for contacting us.
Unfortunately the time frame we have as stated before is 4-6 weeks for any check withdrawal process.
Your withdrawal is on the priority list but it might still take some time to arrive.
WHAT DOES SOMETIME TO ARRIVE MEAN????
Tenaciousplayer
Rock Star
Silver Level
HOW CAN THIS BE TRUE, WHEN I AM AT THE 4TH WEEK:
Dear Lisa,
Thank you for contacting us.
You can expect your check withdrawal to reach you within 4 - 6 weeks of the date you requested it. Processing and approval will occur within this period.
We know that this timeframe isn't ideal, but we firmly believe in being honest in order to give you peace of mind. Your funds are completely safe with us and we're working hard to make sure our turnarounds are improving all the time.
Thanks, once again, for your patience and understanding.
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK572010340692X; please quote this number in any further communication on this subject.
Kind regards,
Priscilla --
Dear Lisa,
Thank you for contacting us.
You can expect your check withdrawal to reach you within 4 - 6 weeks of the date you requested it. Processing and approval will occur within this period.
We know that this timeframe isn't ideal, but we firmly believe in being honest in order to give you peace of mind. Your funds are completely safe with us and we're working hard to make sure our turnarounds are improving all the time.
Thanks, once again, for your patience and understanding.
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK572010340692X; please quote this number in any further communication on this subject.
Kind regards,
Priscilla --
CAMurray
CardsChat Elite
Silver Level
I cant wait for the day when online poker is legal and the govt. is getting their vig, b/c withdrawals will be so fast and easy b/c all the major banks/casinos will have better control.
We all know its inevitable it will just take some time.
We all know its inevitable it will just take some time.
Tenaciousplayer
Rock Star
Silver Level
Ok people, if you have any money worth rewithdrawing and you want it before christmas, then you better request it now Cause Carbon has just extended their processing time to 8 weeks;.. Read on
Dear Lisa,
Thank you for contacting us.
We deeply apologize for the inconveniences experienced while trying to receive your withdrawal.
Please be aware that we are currently experiencing a serious delay processing our check withdrawals. Therefore, we are adding 2 more weeks to all checks that are pending approval, and to all checks requested from now on.
New time frame goes from 6-8 weeks now and still 3-5 business day to get the check delivered.
We are trylu sorry about this, but rest assured that we will still do our best to make sure withdraw gets approved as soon as possible.
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK572010340692X; please quote this number in any further communication on this subject.
Kind regards,
Laura McAdams --
Dear Lisa,
Thank you for contacting us.
We deeply apologize for the inconveniences experienced while trying to receive your withdrawal.
Please be aware that we are currently experiencing a serious delay processing our check withdrawals. Therefore, we are adding 2 more weeks to all checks that are pending approval, and to all checks requested from now on.
New time frame goes from 6-8 weeks now and still 3-5 business day to get the check delivered.
We are trylu sorry about this, but rest assured that we will still do our best to make sure withdraw gets approved as soon as possible.
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK572010340692X; please quote this number in any further communication on this subject.
Kind regards,
Laura McAdams --
Tenaciousplayer
Rock Star
Silver Level
Lastest conversation about withdrawal
This is their reply to my response to their excuses: Dear Lisa, Thank you for contacting us. (again, is what they should of said) I know it seems like a long time, and we are sorry for any inconvenience this causes, however it is our policy to remain honest with our customers at all times rather than give unrealistic timeframes. This takes into account online processing, our security process and receipt and delivery to you by our processing partner. The most important thing to us as always is that your funds are on their way to you right now and safe every step of the way. Our accounts team is also working with new processing partners who are turning around withdrawals faster every week. Thank you once again for your continued patience and understanding during these changing times. We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK572010340692X; please quote this number in any further communication on this subject. Kind regards, Linda Clark -- How can this be, I asked and asked and yet you kept saying oh 4-6 wks now the time has come for you to deliver and you now say 6-8 weeks. Your original statement has been how your security is very thorough but I am not believing this anymore. This is just ridiculous why should US Players have to wait so long for their winnings. Why can’t you use Western Union or Debit cards like some of your affiliates. All you are going to accomplish is slowing down you traffic because US players will not play where they can not get their winnings, this is so unfair. How do I know that when 2 more weeks pass you won’t be saying it’s going to take another 2 weeks. I feel like you are trying to pressure us into never withdrawing and just continuing to support your site. This is not a good business practice. Subject: Withdrawal Inquiry; Player: practicalplayer321 (LTK572010340692X) Dear Lisa, Thank you for contacting us. We deeply apologize for the inconveniences experienced while trying to receive your withdrawal. Please be aware that we are currently experiencing a serious delay processing our check withdrawals. Therefore, we are adding 2 more weeks to all checks that are pending approval, and to all checks requested from now on. New time frame goes from 6-8 weeks now and still 3-5 business day to get the check delivered. We are trylu sorry about this, but rest assured that we will still do our best to make sure withdraw gets approved as soon as possible. We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK572010340692X; please quote this number in any further communication on this subject. Kind regards, Laura McAdams -- [/FONT][/COLOR]
This is their reply to my response to their excuses: Dear Lisa, Thank you for contacting us. (again, is what they should of said) I know it seems like a long time, and we are sorry for any inconvenience this causes, however it is our policy to remain honest with our customers at all times rather than give unrealistic timeframes. This takes into account online processing, our security process and receipt and delivery to you by our processing partner. The most important thing to us as always is that your funds are on their way to you right now and safe every step of the way. Our accounts team is also working with new processing partners who are turning around withdrawals faster every week. Thank you once again for your continued patience and understanding during these changing times. We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK572010340692X; please quote this number in any further communication on this subject. Kind regards, Linda Clark -- How can this be, I asked and asked and yet you kept saying oh 4-6 wks now the time has come for you to deliver and you now say 6-8 weeks. Your original statement has been how your security is very thorough but I am not believing this anymore. This is just ridiculous why should US Players have to wait so long for their winnings. Why can’t you use Western Union or Debit cards like some of your affiliates. All you are going to accomplish is slowing down you traffic because US players will not play where they can not get their winnings, this is so unfair. How do I know that when 2 more weeks pass you won’t be saying it’s going to take another 2 weeks. I feel like you are trying to pressure us into never withdrawing and just continuing to support your site. This is not a good business practice. Subject: Withdrawal Inquiry; Player: practicalplayer321 (LTK572010340692X) Dear Lisa, Thank you for contacting us. We deeply apologize for the inconveniences experienced while trying to receive your withdrawal. Please be aware that we are currently experiencing a serious delay processing our check withdrawals. Therefore, we are adding 2 more weeks to all checks that are pending approval, and to all checks requested from now on. New time frame goes from 6-8 weeks now and still 3-5 business day to get the check delivered. We are trylu sorry about this, but rest assured that we will still do our best to make sure withdraw gets approved as soon as possible. We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK572010340692X; please quote this number in any further communication on this subject. Kind regards, Laura McAdams -- [/FONT][/COLOR]
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Tenaciousplayer
Rock Star
Silver Level
Responses to Emails from Carbon
So my funds are on the way to me, or are you just saying this is one of your concerns, because my account say not yet approved and I got an email saying you need 2 more weeks. You say you like to be honest, well you first told me 4-6 weeks now its 6-8 weeks, how do I know it won’t increase. You state your new process partners are turning around withdrawals faster every week yet you tell me you need 2 more weeks how is that faster. I am in no way trying to be rude but work with me here, you write one thing yet another is happening. Don’t get me wrong your security process I think is acceptable, but I can do a background check on any person in the United States in less than an hour, (I did skip tracing for a living at one time) so I am not sure why the security process should take more than a few days. I guess your patrons would feel a bit more confident if they could tell by your updating our accounts that something was occurring, the entire time I have been waiting my account has said (Manual approval required), maybe if it said “security checking identification” then the next update was “security check completed forward for check printing” or something like that and then the one we are all waiting to see is “check processed and mailed”, maybe if we seen these notes we would be more confident that this is actually occurring. Right now all I know is that I have no control over whether I get my check or not and the fact that I know there is a history of US Players never seeing their winnings. Thank you Sent: Monday, October 24, 2011 1:20 PM Subject: Withdrawal Inquiry; Player: practicalplayer321 (LTK572010340692X) Dear Lisa, Thank you for contacting us. I know it seems like a long time, and we are sorry for any inconvenience this causes, however it is our policy to remain honest with our customers at all times rather than give unrealistic timeframes. This takes into account online processing, our security process and receipt and delivery to you by our processing partner. The most important thing to us as always is that your funds are on their way to you right now and safe every step of the way. Our accounts team is also working with new processing partners who are turning around withdrawals faster every week. Thank you once again for your continued patience and understanding during these changing times. We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK572010340692X; please quote this number in any further communication on this subject. Kind regards, Linda Clark --
So my funds are on the way to me, or are you just saying this is one of your concerns, because my account say not yet approved and I got an email saying you need 2 more weeks. You say you like to be honest, well you first told me 4-6 weeks now its 6-8 weeks, how do I know it won’t increase. You state your new process partners are turning around withdrawals faster every week yet you tell me you need 2 more weeks how is that faster. I am in no way trying to be rude but work with me here, you write one thing yet another is happening. Don’t get me wrong your security process I think is acceptable, but I can do a background check on any person in the United States in less than an hour, (I did skip tracing for a living at one time) so I am not sure why the security process should take more than a few days. I guess your patrons would feel a bit more confident if they could tell by your updating our accounts that something was occurring, the entire time I have been waiting my account has said (Manual approval required), maybe if it said “security checking identification” then the next update was “security check completed forward for check printing” or something like that and then the one we are all waiting to see is “check processed and mailed”, maybe if we seen these notes we would be more confident that this is actually occurring. Right now all I know is that I have no control over whether I get my check or not and the fact that I know there is a history of US Players never seeing their winnings. Thank you Sent: Monday, October 24, 2011 1:20 PM Subject: Withdrawal Inquiry; Player: practicalplayer321 (LTK572010340692X) Dear Lisa, Thank you for contacting us. I know it seems like a long time, and we are sorry for any inconvenience this causes, however it is our policy to remain honest with our customers at all times rather than give unrealistic timeframes. This takes into account online processing, our security process and receipt and delivery to you by our processing partner. The most important thing to us as always is that your funds are on their way to you right now and safe every step of the way. Our accounts team is also working with new processing partners who are turning around withdrawals faster every week. Thank you once again for your continued patience and understanding during these changing times. We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK572010340692X; please quote this number in any further communication on this subject. Kind regards, Linda Clark --
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F
fletchdad
Was good while it was good. It no longer is.
Loyaler
Wow, good luck. This is just so fkn bad.....
I hope you get your funds. I was thinking of depositing on Carbon - I dont have to, I am in Europe - and this has convinced me not to...
HU to any Carbon rep reading this------ GET YOUR SHIT TOGETHER... You are losing more than you are saving by treating players this way............
Pay the woman for petes sake already....
You lost my business.....
If you even care, FFS people like your site, why fk that up???
I hope you get your funds. I was thinking of depositing on Carbon - I dont have to, I am in Europe - and this has convinced me not to...
HU to any Carbon rep reading this------ GET YOUR SHIT TOGETHER... You are losing more than you are saving by treating players this way............
Pay the woman for petes sake already....
You lost my business.....
If you even care, FFS people like your site, why fk that up???
Dreams of Tragedy
dreamsoftragedy.com
Silver Level
it all of merge network that is doing this..
i just did a request 2 week ago with pokerview and my first one was not accept, so now i did all the req. stuff for them and req, another withdraw again 2 weeks ago and still in manual approve mod still...hope I do get it, cause i can not stand merge or any of it skins...so i am closing my accounts with them
i just did a request 2 week ago with pokerview and my first one was not accept, so now i did all the req. stuff for them and req, another withdraw again 2 weeks ago and still in manual approve mod still...hope I do get it, cause i can not stand merge or any of it skins...so i am closing my accounts with them
Tenaciousplayer
Rock Star
Silver Level
OK I am in 7 weeks and no check yet, no approval, no contact from a Carbon representative, basically I know no more that what I knew when I requested the withdrawal, so if I get the check I will surprised. If I don't then I will start hollering from the roof top.
Tenaciousplayer
Rock Star
Silver Level
Ok entering my 8th week, previously I asked Carbon about changing my address as I reside In Georgia during the winter months, before they told me if I changed my address the withdrawal process would have to start from scratch now they tell me if I change my address my check will still process in the 4-6 wks they state it takes, so I guess they are saying its going to take 12 weeks no matter what I do.
Dreams of Tragedy
dreamsoftragedy.com
Silver Level
that why i love P.O.Boxes...lol
F
fletchdad
Was good while it was good. It no longer is.
Loyaler
F
fletchdad
Was good while it was good. It no longer is.
Loyaler
Any way we can get a Carbon rep here? Stars and bodog (maybe other sites as well?) have regular contact with us, which makes so much sense, as we are their customers. I know that even tho I have issues with bodog and their stance on tracking software, I still have my account there and play occasionally, and one reason (other than the fish...lol) is that I know, through bodogbecky and her quick responses and help here, that they can be trusted and issues are addressed and ofter resolved. poker stars has been very helpful, and they dont need to be to remain the biggest site. It only makes me more secure to play there.
Carbon - Merge .- We are your your target group, your customers. You seem to not care. It reminds me of the bad and slow service people sometimes complained about with FT and UB, who turned out to be place better avoided.
Should we avoid you as well??? If you would let us know, we might trust you more.
I, for one, no longer play at Carbon directly because of this thread.
Do you want to change that, or do you really not care????
(Yea, they may never see this, but,. hey, stars has as many tables as I need. I, as a non-US player, would love to play the US market again, but not at Carbon or Merge if they are so uninterested in the issues players have with them)
If anyone knows where I can forward this to so that a rep sees it, I will....... Let me know.
Carbon - Merge .- We are your your target group, your customers. You seem to not care. It reminds me of the bad and slow service people sometimes complained about with FT and UB, who turned out to be place better avoided.
Should we avoid you as well??? If you would let us know, we might trust you more.
I, for one, no longer play at Carbon directly because of this thread.
Do you want to change that, or do you really not care????
(Yea, they may never see this, but,. hey, stars has as many tables as I need. I, as a non-US player, would love to play the US market again, but not at Carbon or Merge if they are so uninterested in the issues players have with them)
If anyone knows where I can forward this to so that a rep sees it, I will....... Let me know.
Tammy
Can I help you?
Administrator
Not everyone is as awesome as BodogBecky.
We actually had two Carbon reps here (CarbonAtil and CarbonChris). They created a support thread just after Black Friday, but then stopped showing up to answer questions.
Edit: I've sent a pm to them both directing them to this thread. If that doesn't work, I will email Atil.
We actually had two Carbon reps here (CarbonAtil and CarbonChris). They created a support thread just after Black Friday, but then stopped showing up to answer questions.
Edit: I've sent a pm to them both directing them to this thread. If that doesn't work, I will email Atil.
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Tammy
Can I help you?
Administrator
I guess the big question is, have you received your check, and did it clear?