888poker banned my account ''temporarily'' without warning HELP!

[Lena M]

When communicating with the support service, you need to think very carefully about what you say to them, because you can say too much, they will not understand you or misunderstand you, and as a result, you will have a sad story.

 

[tagece]

I agree, I have to admit it was an unfortunate joke.
But in Brazil it's so common for people to say that

''oh my bad, I was distracted, I think it was my ADHD...hahahaha''

and everything becomes a joke.
We never missed a joke.

And talking about regulation, I am a libertarian by ideology, I would never believe that the state or a POKER PLATFORM has to take care of an individual's life.

I'm going to give you some advice. Never talk to people from other countries like you do here in brazil. We are very informal and use a lot of irony when we're talking to other people. And they will not understand it all the time. When I went to get my first visa for the USA, I saw someone get their visa denied in my queue for making a joke with the interviewer.

In a business relationship, which is what ours with poker rooms ultimately is, they'll take everything you say literally.

On the other hand, it's completely possible that your account will be unlocked. Use the support email and explain the mistake you made, apologize and they'll probably accept your argument. And no more jokes, please!

 

[pabetv]

That's when you made your first mistake (Before the joke). You don't need to go to support to ask for your bonus to begin with. All you needed to do is start playing and accumulate points. Bonuses are released in installments according (And in parallel) to how many points you collect by playing.
It's always a good idea to read about how things work before engaging in anything.

No, the bonus I tried to claim was the first deposit bonus

''WELCOME100''
I spent days doing a study on which platform would be the best to deposit my first money... when I went to deposit, I was distracted, watching the penalty shootout in the Libertadores between São Paulo x Botafogo.
So, I didn't enter the code to get the bonus, I didn't even realize it at the time, I only realized it when the money dropped into the account.
I tried to ask for this bonus

 

[pabetv]

I'm going to give you some advice. Never talk to people from other countries like you do here in Brazil. We are very informal and use a lot of irony when we're talking to other people. And they will not understand it all the time. When I went to get my first visa for the USA, I saw someone get their visa denied in my queue for making a joke with the interviewer.

In a business relationship, which is what ours with poker rooms ultimately is, they'll take everything you say literally.

On the other hand, it's completely possible that your account will be unlocked. Use the support email and explain the mistake you made, apologize and they'll probably accept your argument. And no more jokes, please!

Vivendo e aprendendo. vou tentar...eu gostaria que pelo menos o suporte me atendesse.

 

[pabetv]

When communicating with the support service, you need to think very carefully about what you say to them, because you can say too much, they will not understand you or misunderstand you, and as a result, you will have a sad story.

yes, living and learning.

 

[pabetv]

Sorry about your mishap. I get in trouble all the time myself with my own very unique sense of humour.

the world is changing a lot... so much so that we can see it even in the movies, they are killing comedy. hahaha

We are changing for the worse, a world without naturalness, without freedom.

 

[pabetv]

ditto on both counts ^

@pabetv Honestly the customer support on that site SUCKS! I would not be surprised to hear that a prerequisite on their job application would require that they'd all been previously fired from McDonalds.

I have seen & heard of many who have lost access to their accounts on that site & for the most ridiculous reasons and often simple misunderstandings.

They may have actually done you a favour... that site sucks. Years ago I recommended it to many people - - not anymore.
Although there are some good points with the site there are many bad ones including very slimey stuff (ie. that 'bonus' that they give for a variety of reasons, can become a huge problem making it so you don't have access to your funds in your account) There's a bunch of posts about it on the 888poker thread on Cardschat (I don't recall what pages they're on). Know this, coming from a player who has played on that site since 2008 & have probably played 100's of thousands of hands on there (Cash games), I would NEVER accept a BONUS on that site EVER!!! (and don't accept a 'player to player' transfer on there either... they consider it a 'BONUS' (just so they can screw you over again)). My last 'bonus' on there, I didn't even know it was a 'bonus'. I'd placed some bets on their SportsBetting section, which gave me a ticket to play in their poker freeroll (it is why I placed a bet on that site as I normally wouldn't because they give worse odds than any of the other poker sites I play on). I played the freeroll, did well in it and I think I won ~$65 It didn't show up in my account???? But then I see it's been considered a 'Bonus' and apparently I would've needed to place a bunch of SportsBets to clear it but none of my bets would even clear it until after my regular account was down to $0... then you can start playing with the 'bonus' money in an effort to clear it but at ridiculous odds of clearing it. It is a SCAM! (fortunately the 888 support guy on CC was able to remove the bonus for me... yah the 'bonus' I had never agreed to in the first place).

THe 'Bonus' stuff on there is just an example of some of the poor business practices that site engages in. I would never recommend that site to anyone ever again... there's just way better ones to pick from. ie. GGPoker, Pokerstars, AmericasCardRoom, Partypoker, WPTglobal. (I don't know which ones you can play on from where you reside).

Thank you for understanding and for warning me about future problems on this site... I confess that when my professional friend recommended it to me I was a little suspicious because of so many offers... here in Brazil we have a phrase. ''when the offer is too much, even saints are suspicious'' lol

 

[najisami]

No, the bonus I tried to claim was the first deposit bonus

That's the bonus I was talking about.

 

[YLAN]

So, I didn't enter the code to get the bonus, I didn't even realize it at the time, I only realized it when the money dropped into the account.
I tried to ask for this bonus

I don't have an 888 account as its not available in my country but if same with other sites, u should not be expecting that new account bonus anymore because of ur blunder.

Sites cannot help if u don't follow instructions. For example: they cannot help if u ask them to link your account to affiliate because u missed to sign-up with affiliate when new account was created.

The support probably got ur account banned by tinkering with it.

As u are new to poker, just play in Cardschat's favorite Replay poker. Be active in the forum & play Cardschat's daily freerolls. When u get a bankroll then sign-up properly on other real money sites. Problem solved!

 

[Poker Orifice]

I don't have an 888 account as its not available in my country but if same with other sites, u should not be expecting that new account bonus anymore because of ur blunder.

Sites cannot help if u don't follow instructions. For example: they cannot help if u ask them to link your account to affiliate because u missed to sign-up with affiliate when new account was created.

The support probably got ur account banned by tinkering with it.

As u are new to poker, just play in Cardschat's favorite Replay poker. Be active in the forum & play Cardschat's daily freerolls. When u get a bankroll then sign-up properly on other real money sites. Problem solved!

read post #29

 

[pabetv]

I don't have an 888 account as its not available in my country but if same with other sites, u should not be expecting that new account bonus anymore because of ur blunder.

Sites cannot help if u don't follow instructions. For example: they cannot help if u ask them to link your account to affiliate because u missed to sign-up with affiliate when new account was created.

The support probably got ur account banned by tinkering with it.

As u are new to poker, just play in Cardschat's favorite Replay poker. Be active in the forum & play Cardschat's daily freerolls. When u get a bankroll then sign-up properly on other real money sites. Problem solved!

What would these Cardchat tournaments be?
What would be favorite replay tournaments?
I tried to find the passwords for the freerolls here on Cardchat and I couldn't either.
I will try to be more active on the forum, yes, I liked the community.

 

[luckyfish98]

Yes, if regret could kill... I would be dead hahaha... I learned the hard way, on the first deposit.

ask me for advice next time, I'll help you

 

[pabetv]

ask me for advice next time, I'll help you

tks !

 

[mclay]

I think jumping to the conclusion anyone "stole" your 20 bucks is a bit of a reach,

sounds like you should actually contact support at support@888poker.com

.... or click the link above for their support page and post there👍

I agree, you need to write to them by email. I'm sure that the account will be unblocked, and this is just a misunderstanding.