Trojan at HM3

[peaceofcoke]

Hi everyone, I installed HM3 after a problem with DriveHUD, I run a system scan as I usually do and to my amazement it has found Trojan.GenericKD.35188890 well, after a quick search at net, HM3 proposes this solution.

This is common with new software like ours that hasn't been downloaded**by a lot of customers yet that can report the false positives to antivirus companies. *You need to report it as a false positive to your antivirus vendor so it won't affect other HM3 users with the same antivirus in the future, then remove the file from quarantine and/or reinstall the software and make sure to exclude HM3 from scanning by by your AntiVirus.



What do you think? is it legal for them to put trojans at our machines? Thanks

 

[BelFish]

I know that poker rooms use special programs to track illegal software.
But why use this for trackers i don't know...
Maybe this is not a tracking component...

 

[HoldemManager]

You need to report it as a false positive to your antivirus vendor so it won't affect other HM3 users with the same antivirus in the future, then remove the file from quarantine and/or reinstall the software and make sure to exclude HM3 from scanning by by your AntiVirus.

a) Open your Windows Defender (or chosen AntiVirus program) > History tab:

1) Select the files if they are from holdemmanager with that checkbox on the left side, then in the bottom right of the window click 'Allow Item'.
2) Start HM3.

b) If you continue to have problems:

- Export any custom HUD profiles from the HUD - HUD Editor using the 'Options' button.
- Uninstall any 3rd party security software bundles.
- Reboot your computer
- Please try to uninstall HM3 from your Control Panel - Programs and Features menu.
- Delete C:\Program Files (x86)\Holdem Manager 3\ if you see it.
- Download and install HM3 again from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=stable
- Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled).
- Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

Please let us know if that does or does not solve your issues.

 

[HoldemManager]

We absolutely, 100% did not put a trojan in the software.

 

[peaceofcoke]

Not unless HM3 is without Trojans

You need to report it as a false positive to your antivirus vendor so it won't affect other HM3 users with the same antivirus in the future, then remove the file from quarantine and/or reinstall the software and make sure to exclude HM3 from scanning by by your AntiVirus.

a) Open your Windows Defender (or chosen AntiVirus program) > History tab:

1) Select the files if they are from holdemmanager with that checkbox on the left side, then in the bottom right of the window click 'Allow Item'.
2) Start HM3.

b) If you continue to have problems:

- Export any custom HUD profiles from the HUD - HUD Editor using the 'Options' button.
- Uninstall any 3rd party security software bundles.
- Reboot your computer
- Please try to uninstall HM3 from your Control Panel - Programs and Features menu.
- Delete C:\Program Files (x86)\Holdem Manager 3\ if you see it.
- Download and install HM3 again from this link - https://www.holdemmanager.com/downlo...channel=stable
- Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled).
- Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

Please let us know if that does or does not solve your issues..

Well, thx for the info, I installed the HM3 to try it, and fortunately I didnt buy a license. Customers cannot trust any vendor to have an implemented trojan at their software. Anyways, hopefully the next version wont have malwares or trojans etc. Also, history taught us a valuable lesson, Troy was sacked!