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Message: [QUOTE="HoldemManager, post: 5433398, member: 113279"] I think we've replied to your ticket in our system. Use the Alias to combine the two. Please see this FAQ on how to create an alias to combine more than 1 screename: [url]http://hm2faq.holdemmanager.com/questions/1371/Settings+%7B47%7D+Aliases[/url] If you choose your screen name instead of the alias name does it work properly? Does it help if you disable the Options > Settings > General Settings > Miscellaneous > [ ] 'Automatically Refresh' option and restart HM2? Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - [url]http://hm2faq.holdemmanager.com/questions/101/Options+%7B47%7D+Hand+Importing+%7B47%7D+Site+Time+Adjustment[/url] Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English. If you continue to have problems: Please enable the Settings > Feature Logging > [x] 'Analysis', 'ReportStats', 'HUDStats' and 'FastPoker' options and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - [url]http://hm2faq.holdemmanager.com/questions/2581/Feature+Logging#startmenu[/url] Please reproduce the problem and: - Attach a screenshot of the table/desktop - Try to include the Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot - Save a copy of the original Hand history for the table with the issue - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - [url]http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support%3F[/url] With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it. [/QUOTE]

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