Why am I leaving Poker Stars?

[DiegoRamos]

It is with deep sadness that I have to expose this terrible feeling.

Feeling of being cheated, something I've never done in my poker life.

Well, about 13 months ago I became a professional in sng full ring, putting aside even my profession to live exclusively from the game.

It was fluctuating between the low mtts of everygame and micro ps games.

In the last 5 months, deciding to focus only on sng, in which I had an excellent result, ranging from 70~120 dollars per day without rake.

So far so good, until we arrived in August, when we decided to open a complaint on the PS forum, with the print of the abusive 10% rake return challenge, asking if this was not a mistake....
Amazingly, it was deleted and they just mentioned in a post with thousands of comments that everything was fine.

This post was about the levels of chests.

So I looked up something on my own about the terms and conditions, so an even bigger shock... it says that when a player is profitable, they will always receive 10% rakeback on challenges.

Simply abominable, don't you think?

But the worst was yet to come, the day after the complaint my badbeats increased by more than 70%, and I'm not talking about flip but runner runner, coincidence?

I thought so, as I didn't want to believe that a room the size of poker stars had to act like that, even against a player who was about to take the top spot in the $5 and $10 games.

But this month I had confirmation, someone who has access to the accounts simply entered my account and regressed my chests twice...
the first time there were only 300 points left to level up, that is, it was the 6/7 chest, and two days later they regressed again, getting 4/7, with this being obvious that someone made this change.

To conclude, I leave the thought, if someone can make this change, and adding all this tide of "bad luck", you continue to believe that the PS cannot manipulate you, unfortunately, with great sadness, today I say that yes, they have the means and people who can harm you in the game.

So as of today, I only play CC games, nothing for money.

I think about migrating to 888, or studying a little other sng rooms.

I needed to share and warn that this could also happen to you, so take care.

 

[Andyreas]

First of all congratulations to your excellent SnG results. 👍

I had a quick look and indeed it's quite prominently mentioned in the terms that the monthly challenge might be 10% only for continuously profitable players. It's indeed not very generous towards regs, I agree on that one. But if I were to chose a poker room for playing it professionally, I'd inform myself about all the reward programs they offer.

I was about to say that you still have the chests for the rewards until you mentioned there are some issues with that too. Did you take some screenshots? I'd contact the support with those observations (after withdrawal of the money, just to be sure).

And about the bad beats:
I am still hesitant to believe they manipulate the RnG just to make you loose. If you consistently win money, variance will still hit you at some point. It's quite inevitable. There are some examples here in the forum where players also had serious downswings after a very profitable period but those end at some point.
I cannot imagine them manipulating the RnG which could make them lose their license in case it gets public. For each profitable player, there are many fishes which keep the system running.

If you decide to switch to any other room, I'd highly recommend to read through all the promotions and bonus programs they offer to avoid any unpleasant surprises in advance.

 

[balo]

Sorry there is no need for a big room like them to alter the RNG. The owners are already making a lot of money so no need for them to cheat. I understand variance and all that and terrible promotions for regulars. But cheating I do not believe in at all.

 

[DiegoRamos]

First of all congratulations to your excellent SnG results. 👍

I had a quick look and indeed it's quite prominently mentioned in the terms that the monthly challenge might be 10% only for continuously profitable players. It's indeed not very generous towards regs, I agree on that one. But if I were to chose a poker room for playing it professionally, I'd inform myself about all the reward programs they offer.

I was about to say that you still have the chests for the rewards until you mentioned there are some issues with that too. Did you take some screenshots? I'd contact the support with those observations (after withdrawal of the money, just to be sure).

And about the bad beats:
I am still hesitant to believe they manipulate the RnG just to make you loose. If you consistently win money, variance will still hit you at some point. It's quite inevitable. There are some examples here in the forum where players also had serious downswings after a very profitable period but those end at some point.
I cannot imagine them manipulating the RnG which could make them lose their license in case it gets public. For each profitable player, there are many fishes which keep the system running.

If you decide to switch to any other room, I'd highly recommend to read through all the promotions and bonus programs they offer to avoid any unpleasant surprises in advance.

I don't have the prints.

I was used to just collecting data in a box spreadsheet, such as balance, chest points and challenge points.

When the first regression from 6/7 to 5/7 took place I had already made the decision to leave the room, two days later I was in 4/7.

I didn't go in and I don't intend to contact support, I'm absolutely sure they'll just deny it.

Regarding the variance, I know it's normal but this situation with the chests makes me doubt the integrity of the room.

I know that my profit is just a drop in the ocean, but several coming up with the "same game" can cause problems.

Maybe it's a defense system...

But the fact here is that there was an adduction that opened up possibilities for possible manipulation.

 

[fundiver199]

pokerstars dont have a great reward system, but unfortunately there are few other sites with significant SnG traffic, and 888 Poker is not one of them. You could try ACR, if you are willing and able to play, when americans play, which is in their evening hours. Be aware though, that it can be a bit complicated to get money out of ACR, if you dont want to accept crypto currency. Check the withdrawal options and the TOS, before you make a significant deposit.

 

[iwont20]

i don't remember precisely, but chests you earn used to be valid only for a certain period of time. For example, a month. So within a month from earning your first chest you have to jump to the next level, otherwise on day 32 your first chest will disappear. Something like that.

 

[MAGICUZ]

Of course, I do not believe that you are being deceived, but I am sure that you will stay at pokerstars

 

[Andyreas]

888 Poker is not one of them

Also 888 doesn't really have a great reward system either, right? Or am I missing something and missed out some great promos? 😅

 

[Yermek]

It is with deep sadness that I have to expose this terrible feeling.

Feeling of being cheated, something I've never done in my poker life.

Well, about 13 months ago I became a professional in sng full ring, putting aside even my profession to live exclusively from the game.

It was fluctuating between the low mtts of everygame and micro ps games.

In the last 5 months, deciding to focus only on sng, in which I had an excellent result, ranging from 70~120 dollars per day without rake.

So far so good, until we arrived in August, when we decided to open a complaint on the PS forum, with the print of the abusive 10% rake return challenge, asking if this was not a mistake....
Amazingly, it was deleted and they just mentioned in a post with thousands of comments that everything was fine.

This post was about the levels of chests.

So I looked up something on my own about the terms and conditions, so an even bigger shock... it says that when a player is profitable, they will always receive 10% rakeback on challenges.

Simply abominable, don't you think?

But the worst was yet to come, the day after the complaint my badbeats increased by more than 70%, and I'm not talking about flip but runner runner, coincidence?

I thought so, as I didn't want to believe that a room the size of Poker Stars had to act like that, even against a player who was about to take the top spot in the $5 and $10 games.

But this month I had confirmation, someone who has access to the accounts simply entered my account and regressed my chests twice...
the first time there were only 300 points left to level up, that is, it was the 6/7 chest, and two days later they regressed again, getting 4/7, with this being obvious that someone made this change.

To conclude, I leave the thought, if someone can make this change, and adding all this tide of "bad luck", you continue to believe that the PS cannot manipulate you, unfortunately, with great sadness, today I say that yes, they have the means and people who can harm you in the game.

So as of today, I only play CC games, nothing for money.

I think about migrating to 888, or studying a little other sng rooms.

I needed to share and warn that this could also happen to you, so take care.

How could they log into the account? Do you have a PIN code and some kind of additional protection?

 

[DiegoRamos]

PokerStars dont have a great reward system, but unfortunately there are few other sites with significant SnG traffic, and 888 Poker is not one of them. You could try ACR, if you are willing and able to play, when americans play, which is in their evening hours. Be aware though, that it can be a bit complicated to get money out of ACR, if you dont want to accept crypto currency. Check the withdrawal options and the TOS, before you make a significant deposit.

I'll look into the possibility.

In acr I use pay4fun, a Brazilian method for withdrawals, but I also don't see a problem with withdrawing in cryptocurrencies.

I just need to see the game volume and as you said, I adapt to game times.

 

[DiegoRamos]

How could they log into the account? Do you have a PIN code and some kind of additional protection?

I use PIN. And yes, they are the only ones capable of making such a change.

 

[DiegoRamos]

i don't remember precisely, but chests you earn used to be valid only for a certain period of time. For example, a month. So within a month from earning your first chest you have to jump to the next level, otherwise on day 32 your first chest will disappear. Something like that.

There are 28 days for level regression.

However, the case of my report was a regression of a chest within the level, that is, there is no justification for this.

It soon proves that the account was intentionally violated.

The deadline to regress the level would be October 18, and even after the two changes the deadline remained.

 

[DiegoRamos]

Of course, I do not believe that you are being deceived, but I am sure that you will stay at pokerstars

I'm definitely not going to stay.

 

[jonaselloco]

that bad brother that you had such a bad experience with the poker room.
I really can't help you here because honestly it didn't happen to me.
Regarding your achievements, just congratulate you, it is very good to get achievements dedicated to the game only.
Regarding the badbeats, if it is really strange or coincidental after your complaints, let's say they happen. It really gives to think at least. But in my case at least many times I've had bouts of bad beats that make you want to walk away from poker. But to tell the truth, it is a card game, and as in any card game, luck must also be taken into account.
My badbeat experience ended, when I began to see more often the live series of MTT tournaments and the badbeats that occur are incredible, even greater than those of the online tables.
Greetings brother, and hopefully you can fix your problems with the prestigious poker room

 

[MattRyder]

First of all congratulations to your excellent SnG results. 👍

I had a quick look and indeed it's quite prominently mentioned in the terms that the monthly challenge might be 10% only for continuously profitable players. It's indeed not very generous towards regs, I agree on that one. But if I were to chose a poker room for playing it professionally, I'd inform myself about all the reward programs they offer.

I was about to say that you still have the chests for the rewards until you mentioned there are some issues with that too. Did you take some screenshots? I'd contact the support with those observations (after withdrawal of the money, just to be sure).

And about the bad beats:
I am still hesitant to believe they manipulate the RnG just to make you loose. If you consistently win money, variance will still hit you at some point. It's quite inevitable. There are some examples here in the forum where players also had serious downswings after a very profitable period but those end at some point.
I cannot imagine them manipulating the RnG which could make them lose their license in case it gets public. For each profitable player, there are many fishes which keep the system running.

If you decide to switch to any other room, I'd highly recommend to read through all the promotions and bonus programs they offer to avoid any unpleasant surprises in advance.

Years ago Pokerstars had a fantastic rewards program. Many people who otherwise would have been net losers literally made a good income from it.

Then came chests, then casino games, then sports betting, then computer snooping, then regular server crashes …

 

[Poker Orifice]

Years ago Pokerstars had a fantastic rewards program. Many people who otherwise would have been net losers literally made a good income from it.

Then came chests, then casino games, then sports betting, then computer snooping, then regular server crashes …

Regular server crashes?
All of the sites were having trouble with DDOS attacks awhile back but more recently it is a rarity for Pokerstars to ever have a problem.
The 'computer snooping'... I'm also not exactly sure what you mean by this... I do know that Pokerstars knows if you're using some non-permitted software while playing on their site which is a great thing for all players.
How does a site offering sports betting impact the poker platform? afaik, pretty much all of the sites have sports betting these days.

 

[MattRyder]

Regular server crashes?
All of the sites were having trouble with DDOS attacks awhile back but more recently it is a rarity for Pokerstars to ever have a problem.
The 'computer snooping'... I'm also not exactly sure what you mean by this... I do know that Pokerstars knows if you're using some non-permitted software while playing on their site which is a great thing for all players.
How does a site offering sports betting impact the poker platform? afaik, pretty much all of the sites have sports betting these days.

You’re a fan - great!

Just saying Pokerstars had a singular focus back in the day, and a great rewards program, which I personally liked. You missed the main focus of my post. I understand that.

Then they changed, they grew and expanded into everything commercial. You like that - again good for you.

You’ve slept through the regular crashes. We all have lives. You missed the consistently bad reviews. We can’t all keep up.

You don’t mind having your computer scanned every second you’re connected to Pokerstars. I get it - you’re a fan. Personally I see absolutely no valid reason for them to do that.

 

[gena31]

When playing in any poker rooms, you should always expect a catch, before playing for money you need to study their rules well, so that later there will be no questions and vain indignations

 

[fundiver199]

Also 888 doesn't really have a great reward system either, right? Or am I missing something and missed out some great promos? 😅

No they dont. Especially not after bonuses can not be used, unless you lost all your regular funds first. This even applied, when I was refunded a small about of money for having played in one of more games, where someone cheated. It was only a few dollars, so I dont really care, but that is pretty ridiculous to be honest. I actually just got a new email from them about another compensation of 13$ or so, even though its 10 month, since I played there. And this time my account is empty, so maybe I will log on and see, if I can play a few SnGs for the money, they gave me

 

[caw-85]

It is with deep sadness that I have to expose this terrible feeling.

Feeling of being cheated, something I've never done in my poker life.

Well, about 13 months ago I became a professional in sng full ring, putting aside even my profession to live exclusively from the game.

It was fluctuating between the low mtts of everygame and micro ps games.

In the last 5 months, deciding to focus only on sng, in which I had an excellent result, ranging from 70~120 dollars per day without rake.

So far so good, until we arrived in August, when we decided to open a complaint on the PS forum, with the print of the abusive 10% rake return challenge, asking if this was not a mistake....
Amazingly, it was deleted and they just mentioned in a post with thousands of comments that everything was fine.

This post was about the levels of chests.

So I looked up something on my own about the terms and conditions, so an even bigger shock... it says that when a player is profitable, they will always receive 10% rakeback on challenges.

Simply abominable, don't you think?

But the worst was yet to come, the day after the complaint my badbeats increased by more than 70%, and I'm not talking about flip but runner runner, coincidence?

I thought so, as I didn't want to believe that a room the size of Poker Stars had to act like that, even against a player who was about to take the top spot in the $5 and $10 games.

But this month I had confirmation, someone who has access to the accounts simply entered my account and regressed my chests twice...
the first time there were only 300 points left to level up, that is, it was the 6/7 chest, and two days later they regressed again, getting 4/7, with this being obvious that someone made this change.

To conclude, I leave the thought, if someone can make this change, and adding all this tide of "bad luck", you continue to believe that the PS cannot manipulate you, unfortunately, with great sadness, today I say that yes, they have the means and people who can harm you in the game.

So as of today, I only play CC games, nothing for money.

I think about migrating to 888, or studying a little other sng rooms.

I needed to share and warn that this could also happen to you, so take care.

Oh this is very disappointing, PokerStars is my got to game, I haven’t had any problems with withdrawal or cheat disputes myself but thanks for heads up hope you get your problem resolved

 

[gravii2011]

I wouldn't leave PokerStars, although sometimes I'm unlucky, but I can't find a better room.

 

[dreamer13]

You are making a big mistake, a good poker room that has games at all limits around the clock. In fact, you can multitable around the clock. If you like to play with software, then you are definitely here.To win in it you need to sometimes play inadequately.The largest and one of the best poker rooms on the web.
As befits a market leader, they have no problems with depositing and withdrawing funds.
Tech support works well. Prompt response to any questions.

 

[mara2259]

If you are a successful player you don't need to worry about 10% rakeback. Take it for granted. If you knew about this in advance, it would hardly change your decision to become a professional. Regarding the deception, as they say, there is no reinforced concrete evidence, and regardless of whether I believe in it or not, I can say with confidence that no amount of easy money can save a person from the thirst for profit.

 

[thebigjhow]

Obviously nothing is impossible. But I believe this is not a cheating situation. By the PS ratio, by the whole data protection suite and all that. System reliability. Finally, good luck with any choice.

 

[Gallarado777]

I think they're an honest room I trust pokerstars I only play there