J
Jvee8877
Rising Star
Bronze Level



Hello everyone,
I'm reaching out to share my frustrating experience with BlackChip Poker regarding their "Spin to Get In" feature. Recently, I successfully landed on "three of a kind" in this feature, which should have granted me entry into multiple tournaments with substantial prize pools:
$8,000,000 guaranteed
$10,000 guaranteed
$15,000 guaranteed
However, despite meeting the requirements, I was denied access to all three tournaments. I've contacted customer support, but they closed my case without explanation, and further attempts to reach them have been met with silence.
With such life-changing money on the line, I feel it's important to raise awareness about this issue. Has anyone else faced similar issues with BlackChip Poker or had any advice on how to escalate this?
Thanks for your help!