Problem with ACR.

[Dzill_230]

Hello everyone! I want to reach out to the community because I’ve found myself in quite an unpleasant situation.

**Background:** I managed to increase my bankroll on the ACR platform. I’m using the mobile App on Android on my Mi Pad 4. The problem is that the app doesn’t display the full functionality: for example, the P2P option is missing. I can receive funds to my account, but I can’t withdraw them.

I tried to complete the verification process, and in the "History" section, I found the relevant tabs. The system accepted my documents, and there is a confirmation mark for that. However, when I tried to make a withdrawal, I received a letter saying that my request was denied, and I need to add a utility bill to verify my address.

Here’s the issue: I can’t upload the required document because the mobile app doesn’t have that tab, which I have reported to support multiple times. I’m willing to complete the verification, but I’m concerned about why I can’t access the full range of services, specifically the P2P transfers. This is important for resolving some issues.

ACR advises against logging into my account from another device, but they don’t answer questions about what class my Android should be for the app to work correctly. I tried to log into my account from a Galaxy Tab 5 (Android 11), but the mobile app is the same as on my Mi Pad 4. When I tried to log in from a more powerful Windows device, I didn’t receive any emails from support asking me to confirm that it was me trying to access my account.

I have a few questions:
1. Has anyone faced similar issues?
2. How does the mobile app display for the American or European segment? I found an APK file from the European ACR site, but I haven’t checked how it works yet.

Thank you for your help!

 

[Suns of Beaches]

Hi Dzill

U need to use the PC desktop client for the things mentioned by u. They are not available on Android.

U can login from a different device as long as it's urs. They will send u a confirmation email and there u have to click the link to confirm it's u. If u did not receive that email u have to contact support or check ur spam folder.

U can also send them the documents via email.

 

[Dzill_230]

Hi Dzill

U need to use the PC desktop client for the things mentioned by u. They are not available on Android.

U can login from a different device as long as it's urs. They will send u a confirmation email and there u have to click the link to confirm it's u. If u did not receive that email u have to contact support or check ur spam folder.

U can also send them the documents via email.

Thank you for the response; I already know all of this. The spam folder is empty. Have you accessed the AKR site, or is it possible to access the account through the website? I have the official website address, but there are options: "register" and "download," and that's it. I haven't tried registering, even using my password, to avoid double registration.

 

[Suns of Beaches]

Thank you for the response; I already know all of this. The spam folder is empty. Have you accessed the AKR site, or is it possible to access the account through the website? I have the official website address, but there are options: "register" and "download," and that's it. I haven't tried registering, even using my password, to avoid double registration.

No u can only access ur account through the mobile app or PC. U need to go on a PC for P2P etc, it's not available on Mobile.

Contact support if u don't receive that confirmation mail.

 

[CDNMAN 42]

I'm not sure how you can resolve the withdrawal issue at ACR, however, I had a different problem which ACR has not responded to...I received a promotional email from ACR in which the subject was my ACR Password??? pretty insecure to send my password in an email..

 

[Suns of Beaches]

I'm not sure how you can resolve the withdrawal issue at ACR, however, I had a different problem which ACR has not responded to...I received a promotional email from ACR in which the subject was my ACR Password??? pretty insecure to send my password in an email..

This sounds like a fishing attempt. No site would ask for ur password like this. Just delete such emails.

 

[antonis32123]

ACR has only problems . Its not worth playing there . Their mobile app is one of the worst , if not the worst of all

 

[CDNMAN 42]

This sounds like a fishing attempt. No site would ask for ur password like this. Just delete such emails.

They didnt ask for my password they actually used my password as the subject of the email

 

[Suns of Beaches]

They didnt ask for my password they actually used my password as the subject of the email

That is very strange. Where should they have ur password from? So let's say ur password is CDN, they wrote u an email with the subject CDN?

Do u have Screenshot of this? Is ur password saved when u login?

 

[63burner]

When I could only use my cell phone, you could use stripped down versions of WPN sites( ACR, BCP, true, YA). It lacked a lot of the features of the PC Windows version.

My best suggestion is to ask the help aection of ACR. If you only have access using mobile android, do yourself a favor and download the desktop PC version of ACR. This way, you do android mobile, and have the access of the desktop PC version of ACR when you need it.

 

[Claudiunm]

You just need to install the game on a PC or notebook. Some features are not enabled in the Android version. This also happens at 888Poker in some features.

 

[pjokay]

They didnt ask for my password they actually used my password as the subject of the email

This sounds like a breach I would take up with them. I have never seen this on any site. If you email is breached obviously all your funds are exposed.

 

[pjokay]

It is not that long since ACR developed the mobile app relative to there site and it is not the same as PC. For instance while have not played games on the mobile app I have noticed it does not have a complete list of the tournaments.

As Suns has mentioned I would only consider pursuing this through a PC and if that's not working following that up, even if you only play on mobile, just because at least you have access to the entire software.