Pokerstars player authentication problem

[Patsjemoe]

Since 3 months, pokerstars has a software problem with authentification of a number of belgian players. The are unable to solve this issue. How may people have the same problem ?
They just block your account and they dont seem take care to solve it. .
If they cannot sove such a simple sw matter, I wonder what is going on ?

 

[pabloT]

complicated this kind of thing, but it is not the first time something like this occurs, the government banned online poker in Belgium?

 

[infonazar]

For the first time I hear about such a problem. I did not have any verification problems. After I provided all the necessary documents, my account was completely verified.

 

[Patsjemoe]

complicated this kind of thing, but it is not the first time something like this occurs, the government banned online poker in Belgium?

The governement is not the cause of the problem. They request strong control, but that is ok. The problem is Pokerstars that is unable to solve a sw issue.

 

[pabloT]

this is very tense. :/

 

[Patsjemoe]

For the first time I hear about such a problem. I did not have any verification problems. After I provided all the necessary documents, my account was completely verified.

Pokerstars even confirmed my documents were ok 2 times, and it was ok before for years.....it is frustrating, as I cannot even play with playmoney.

 

[slicheri93]

Tried to send Pokerstars a email or something?
Maybe a error on your account that caused this,
Maybe belgium players now banned from pokerstars aswell?


Keep us updated about this!

Would like to know what pokerstars has to say if it is a bug on their end...

Such a big site and still having problems with the software...

 

[filsoum]

I've the same problem and I'm also a Belgian player.
Registered on March 8 and did the same day a deposit.
After 4 weeks my account is still not verified so I'm unable to withdraw money.

I uploaded copy of my ID and support confirmed the receipt 4 weeks ago but say that they have a lot of new registrations to deal with and there is a delay in this process.

 

[Patsjemoe]

Tried to send Pokerstars a email or something?
Maybe a error on your account that caused this,
Maybe belgium players now banned from pokerstars aswell?


Keep us updated about this!

Would like to know what pokerstars has to say if it is a bug on their end...

Such a big site and still having problems with the software...

Have send a lot of mails already. They can only say there is a problem but they do not know why (after 3 months ?....such a bad App programmers?)
I cannot understand that such a big and rich company cannot find the cause.