PokerStars issue (Resolved)

[mizzo]

(This issue has now been resolved)

This pokerstars is scam trust me guys

I just won a satellite, the prize was 2 tickets +5$and they didn’t give anything

 

[Zaner]

I just won a satellite, the prize was 2 tickets +5$and they didn’t give anything

i never heard this before about pokerstars, he is a great site, this is almost impossible happen, maybe you don't has won or you don't find you prize,you can send us some print?

This pokerstars is scam trust me guys

sorry for the second message,but maybe you as new on poker,when you has won a seattle you automatically is subscribe in the tournament

maybe this is happen with you,and the prize 5$, probable is the value of the ticket when you has won a seattle you don't won money this is the value of ticket

 

[MK_]

Well now Pokerstars has been around for quite a while now... perhaps there is a misunderstanding,
could you provide a screenshot or some other facts

 

[Joe]

I just won a satellite, the prize was 2 tickets +5$and they didn’t give anything

PokerStars aren’t perfect, but in some respects they are reliable.

Payouts, withdrawals and issuing tickets - they’re dependable.

It’s likely the the $5 you won is actually T$ (tournament dollars) which will not be visible on/in your main balance and the tickets will be visible in menu options or, as Zaner mentioned, you have been registered automatically.

Have a good search through your account in the lobby/menu, you will probably find them there.

Otherwise, contact Stars support.

I’ve found their support team on Twitter far more willing/capable to assist than the live chat or email support which at times can be woefully dire.

 

[wavetune]

PokerStars aren’t perfect, but in some respects they are reliable.

Payouts, withdrawals and issuing tickets - they’re dependable.

It’s likely the the $5 you won is actually T$ (tournament dollars) which will not be visible on/in your main balance and the tickets will be visible in menu options or, as Zaner mentioned, you have been registered automatically.

Have a good search through your account in the lobby/menu, you will probably find them there.

Otherwise, contact Stars support.

I’ve found their support team on Twitter far more willing/capable to assist than the live chat or email support which at times can be woefully dire.

the support service in the chat is just great, they respond immediately, and solve the issue on the spot, no "wait, we'll answer you later" it's strange that they work slowly for you and quickly for me, the site is the same....

 

[Andyreas]

I just won a satellite, the prize was 2 tickets +5$and they didn’t give anything

As others have said you probably misunderstand something here.

Request the tournament summary and you can share here for what you won and we can guide you where to find

 

[wavetune]

This pokerstars is scam trust me guys

when you type this in the forum, it would be nice to bring some screenshots or correspondence with the support service, believe me, no one will believe you that you won tickets and they did not credit them to your account, PS there is no point in doing such things

 

[Andyreas]

I just won a satellite, the prize was 2 tickets +5$and they didn’t give anything

Usually the payout structure is one ticket for the first finishers (in your case two) and some additional money can be paid out to additional finsihers in case the prize money didn't suffice to create another ticket.

So as a winner, you will not get a ticket plus money.

Your ticket usually Auto-Registers you to the game you satellited for.

So indeed you do not see any additional money in your balance. But this is expected.

 

[Joe]

the support service in the chat is just great, they respond immediately, and solve the issue on the spot, no "wait, we'll answer you later" it's strange that they work slowly for you and quickly for me, the site is the same....

Didn’t say they were slow, said they can be woefully dire.

I’m pleased your experiences with them have all been positive.

Some of mine have been absolutely horrendous.

I’ve had “support” staff there deleting my messages out of our chat window, shutting the chat down without warning and more times than I can remember they’ve not even bothered reading or paying any attention to the actual query and sent back some copy-pasta, cookie cutter template reply that doesn’t address or resolve the situation at all.

Most of the time I spend X amount of time bashing my head against a brick wall before inevitably reaching the bedrock request of “can you send log files please” which I then do and never hear anything back on the matter ever again.

Some of my interactions with Stars support have been so disgraceful I’ve copied and kept a record of them.

I’m glad you haven’t had to go through any of that and hope you never have to!

 

[G0930]

I just won a satellite, the prize was 2 tickets +5$and they didn’t give anything

It's possible they gave you T$ (money which only can be used for tournaments )
Look at your account in detail

 

[G0930]

I just won a satellite, the prize was 2 tickets +5$and they didn’t give anything

Or you could have thought the whole prize pool is for you😁

 

[wavetune]

Didn’t say they were slow, said they can be woefully dire.

I’m pleased your experiences with them have all been positive.

Some of mine have been absolutely horrendous.

I’ve had “support” staff there deleting my messages out of our chat window, shutting the chat down without warning and more times than I can remember they’ve not even bothered reading or paying any attention to the actual query and sent back some copy-pasta, cookie cutter template reply that doesn’t address or resolve the situation at all.

Most of the time I spend X amount of time bashing my head against a brick wall before inevitably reaching the bedrock request of “can you send log files please” which I then do and never hear anything back on the matter ever again.

Some of my interactions with Stars support have been so disgraceful I’ve copied and kept a record of them.

I’m glad you haven’t had to go through any of that and hope you never have to!

yes it's really terrible but i have terrible experience with customer support on other poker sites so i understand you and good luck to you, i hope no one has to deal with this

 

[mizzo]

PokerStars aren’t perfect, but in some respects they are reliable.

Payouts, withdrawals and issuing tickets - they’re dependable.

It’s likely the the $5 you won is actually T$ (tournament dollars) which will not be visible on/in your main balance and the tickets will be visible in menu options or, as Zaner mentioned, you have been registered automatically.

Have a good search through your account in the lobby/menu, you will probably find them there.

Otherwise, contact Stars support.

I’ve found their support team on Twitter far more willing/capable to assist than the live chat or email support which at times can be woefully dire.

Sorry man for confusion u, i founded my ticket it was on my menu like u said

 

[mizzo]

Or you could have thought the whole prize pool is for you😁

Lol you’re right i founded my ticket sorry

 

[mizzo]

i never heard this before about pokerstars, he is a great site, this is almost impossible happen, maybe you don't has won or you don't find you prize,you can send us some print?


sorry for the second message,but maybe you as new on poker,when you has won a seattle you automatically is subscribe in the tournament

maybe this is happen with you,and the prize 5$, probable is the value of the ticket when you has won a seattle you don't won money this is the value of ticket

Yes i was wrong 😑

 

[mizzo]

This pokerstars is scam trust me guys


I just won a satellite, the prize was 2 tickets +5$and they didn’t give anything

Sorry guys i was just scared i founded my ticket

 

[Andyreas]

Sorry guys i was just scared i founded my ticket

Glad we could help you out my friend.

 

[Djon25]

Maybe you misunderstood something, or you are playing on a mobile phone, everything is a little messed up there.

 

[G0930]

Maybe you misunderstood something, or you are playing on a mobile phone, everything is a little messed up there.

The mobile App gets better ,Last update finally added a tournament lobby option again.
But still sometimes connection problems for 10-20sec which could have a severe Impact while you're playing a tourney...
Even with my new Xiaomi T12 Pro ,though the performance of the app is way better, the connection problem persists (wrote about that problem before )
So it's not my phone or my Internet connection. I've checked.. everything else works just fine

 

[wavetune]

Glad we could help you out my friend.

so many people were busy looking for this guy's ticket that they couldn't help but find him🤭

 

[millya5]

Hope these tickets bring good luck

 

[hennessy5]

I've never had any issues getting my winnings

 

[Gritz18]

This pokerstars is scam trust me guys

Sorry man for confusion u, i founded my ticket it was on my menu like u said

Now that that's all sorted out, be a nice guy, and apologize for thinking badly of Pokerstars.

Ps: It's a joke, don't get mad at me.

 

[Dmitriy_rus7]

My account has been registered with pokerstars since 2012. I haven't had any problems with them in all this time.

glad you found your winning tickets. hope you win more

 

[Gallarado777]

Right now everyone will scold you here and not believe you until you face it yourself, so I think you shouldn't prove to anyone the main thing is that you know for yourself that this is a bad room for you and you can't prove everything else, but the money should come if you don't come