
DrSiva
Rising Star
Bronze Level
Dear Forum Members,
This to bring your benign notice that PokerStars.in wrongly detects my location based on my IP as Hyderabad , Telegangana , Andhra Pradesh , India whereas my real location is Kavali , Nellore ( District ) , Andhra Pradesh , India. As the former location is prohibited playing poker and the result of wrongly detection of my location I cannot play in PokerStars.in . First I contacted customer care service of my inter service provider ,BSNL . The customer care team checked it and confirmed that there is no fault from their end sharing a link https://ipinfo.io/ to check my IP location. I checked it there and several IP location checking websites they correctly detected my location as in Kavali. I have been facing such a problem since May 3 2020 due to update of PokerStars.in. I contacted PokerStars customer care service several times in all means the customer service care team could not reply properly. They just sent two messages blaming I am residing in prohibited area in one mail and in another mail they stated it is fault of internet service provider.
I am online high stakes professional poker player in PokerStars since 15 years and PokerStars.in since inception in India. I devout much time in playing poker. It is my main source of income. Some other poker sites like 888 poker correctly detects my location. Why PokerStars.in is so arrogant accepting the error in detecting location and fixing it.
Playing poker is part and parcel of my life. Now I became crazy. As a last resort I am seeking help from CardsChat forum. Please kindly guide me.

Thank You,
Regards,
Dr.Siva
This to bring your benign notice that PokerStars.in wrongly detects my location based on my IP as Hyderabad , Telegangana , Andhra Pradesh , India whereas my real location is Kavali , Nellore ( District ) , Andhra Pradesh , India. As the former location is prohibited playing poker and the result of wrongly detection of my location I cannot play in PokerStars.in . First I contacted customer care service of my inter service provider ,BSNL . The customer care team checked it and confirmed that there is no fault from their end sharing a link https://ipinfo.io/ to check my IP location. I checked it there and several IP location checking websites they correctly detected my location as in Kavali. I have been facing such a problem since May 3 2020 due to update of PokerStars.in. I contacted PokerStars customer care service several times in all means the customer service care team could not reply properly. They just sent two messages blaming I am residing in prohibited area in one mail and in another mail they stated it is fault of internet service provider.
I am online high stakes professional poker player in PokerStars since 15 years and PokerStars.in since inception in India. I devout much time in playing poker. It is my main source of income. Some other poker sites like 888 poker correctly detects my location. Why PokerStars.in is so arrogant accepting the error in detecting location and fixing it.
Playing poker is part and parcel of my life. Now I became crazy. As a last resort I am seeking help from CardsChat forum. Please kindly guide me.
Thank You,
Regards,
Dr.Siva