Partypoker promotions/rewards/rakeback loyalty scheme

Cbabycee

Cbabycee

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Ok so I’ve been wanting to create this thread for a few months now - well from last September to be honest. Right about when partypoker introduced their ‘party cases’ promotion and basically ended their cashback scheme but didnt announce the changes to it, and left everything visually the same hoping noone noticed (which I didn’t for about a month and I’m betting not everyone has now)


It’s very reminiscent of when pokerstars revoked their loyalty scheme and starscoin and replaced it with the coffins of doom. The only difference being that PokerStars were upfront about it even though a lot of high stakes players then boycotted the site.

I cannot find what the actual cashback scheme was before September last year but I know the first reward was 50p and to get it you needed 2.5 points - and $1 rake was 1point so to get 2.5 points you’d need to stake $25 ish, The next level was £1 for 5 points etc this was credited to accounts on Sunday night/monday morning as cash you could withdraw or play however you chose.

The party cases introduced in September 2024 are awarded in a similar attainable/value to the old cashback scheme (for getting 0.5, 1, 1.5, 2 2.5 points you get a basic case - these are rarely worth more than 50c and quite often the prize is a freeroll ticket or 11/22/55c MTT or 25c spin ticket) - similar to the first level of the old cashback scheme - except that gave you cash you could use how you wanted without expiring and these tickets are for MTTs and expire in a few days. I’ll attach an image of the levels.

Now when they were first released the rewards were complete joke, and it was because of them I realised the cashback scheme had become ridiculous. The original prizes consisted of 11c, 22c specific MTT tickets (which would expire before there was a game). And they’d give 0.25 of a loyalty point or 0.5 of a point - which counted towards the cashback. Now 0.5 of a point is an ok prize if the first level is only 2.5 points - but imagine my horror when I realised the first level you can get is now $2 and to hit it you need 25 points. (25 points = £25 of rake paid which means £250 staked or 20 x $11 tourneys and a 5.50 tourney. Or 2 $109 games and a $55 game) - for a poxy £2 which I’m pretty sure you used to get for 10 points it might have even been 7.5.

Now that’s great for those who stake more but if you are like me a small stakes cash player, who used to regularly get £1.50-£2 cashback a week to now realising I’d have to stake 250 on 1c/2c cash to get any cashback at all - and instead getting 11c MTT tickets when I don’t play MTTs much lately so are useless to me it’s not so great. And those 0.25 loyalty point prizes are just a kick in the teeth because I’m not going to get to the 25 points anyway even with your 1/4 of a point. To me this was like a double slap in the face. So I made a number of posts on X twitter and wrote to their support - and it seems the beginning of the year the case prizes have gotten better they are just really inconsistent. The bronze case seems to be the best reward/level. There should some kind of progress/ value increase up the levels but it seems after bronze they all give the same rewards.

For example most of the time the bronze case will give me 55c ticket or 50p$ but I’ve also had $5 spin ticket and $50 cash. I’ve not gotten above bronze - but my hubby has and his best reward was $11 mtt ticket in bronze silver and gold boxes but yesterday his gold box had a 55c ticket in. Which is a bit of a joke really when you can get them in basic cases to get gold you need 20 points then 30 which is £200 staked and £300 staked which is a decent amount, (but you will get your gold box and still not earn your $2 cashback)

Anyway if you are still with me thank you! What id like to do is compile a list of what is available in each level - what have you won in the cases, Did you use the prize, and what do you think about them and the changes. I honestly think they need to implement a lower limit value for each level higher than the previous. Just so if you get gold you’ll get say a $3.30 min ticket for example. I will compile the list in this post from any replies to the thread - so let me know what you get in your cases ;). I intend on giving party any feedback because they do actually listen sometimes! But maybe I’m the only one who is annoyed by the changes?

Basic cases
All in or Fold free roll ticket
11c MTT ticket
22c MTT ticket
55c MTT ticket
25c spin ticket

Bronze cases
$50 cash
$5 spin ticket
$5.50 MTT
$1.10 mtt
55c mtt
22c mtt
50cp$
50p cash

Silver cases
$11 mtt
£1.10 mtt
$3 spin

Gold cases
$11 mtt
55c mtt
 
monkeytilter

monkeytilter

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Have you seen what has happened with the Spins leader board? No more playing 5x spins everyday for a chance of tickets..
 
Cbabycee

Cbabycee

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As it happens one member posted this today:
Thank you! Have commented in that thread!
Have you seen what has happened with the Spins leader board? No more playing 5x spins everyday for a chance of tickets..
And no! But I will go and investigate because their calculation for that leaderboards is a joke anyway using the winning amount as a multiplier is crazy
 
Cbabycee

Cbabycee

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Have you seen what has happened with the Spins leader board? No more playing 5x spins everyday for a chance of tickets..
Ahh so they are giving P$ instead of spin tickets? I wonder why. I guess I’d prefer that just pop it on a cash table play a couple hands and take it off as cash lol


Please post any thought you have on their promos good and bad I intend on forwarding it to them!
 
monkeytilter

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Ahh so they are giving P$ instead of spin tickets? I wonder why. I guess I’d prefer that just pop it on a cash table play a couple hands and take it off as cash lol


Please post any thought you have on their promos good and bad I intend on forwarding it to them!
They've done more than that, it's not just your first 5 games that count, it's all of them for the day. You'll need to put in some serious volume or get lucky with big multiplier(s) to have any chance of rewards now.
 
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sleepers332

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Ok so I’ve been wanting to create this thread for a few months now - well from last September to be honest. Right about when partypoker introduced their ‘party cases’ promotion and basically ended their cashback scheme but didnt announce the changes to it, and left everything visually the same hoping noone noticed (which I didn’t for about a month and I’m betting not everyone has now)


It’s very reminiscent of when PokerStars revoked their loyalty scheme and starscoin and replaced it with the coffins of doom. The only difference being that PokerStars were upfront about it even though a lot of high stakes players then boycotted the site.

I cannot find what the actual cashback scheme was before September last year but I know the first reward was 50p and to get it you needed 2.5 points - and $1 rake was 1point so to get 2.5 points you’d need to stake $25 ish, The next level was £1 for 5 points etc this was credited to accounts on Sunday night/monday morning as cash you could withdraw or play however you chose.

The party cases introduced in September 2024 are awarded in a similar attainable/value to the old cashback scheme (for getting 0.5, 1, 1.5, 2 2.5 points you get a basic case - these are rarely worth more than 50c and quite often the prize is a freeroll ticket or 11/22/55c MTT or 25c spin ticket) - similar to the first level of the old cashback scheme - except that gave you cash you could use how you wanted without expiring and these tickets are for MTTs and expire in a few days. I’ll attach an image of the levels.

Now when they were first released the rewards were complete joke, and it was because of them I realised the cashback scheme had become ridiculous. The original prizes consisted of 11c, 22c specific MTT tickets (which would expire before there was a game). And they’d give 0.25 of a loyalty point or 0.5 of a point - which counted towards the cashback. Now 0.5 of a point is an ok prize if the first level is only 2.5 points - but imagine my horror when I realised the first level you can get is now $2 and to hit it you need 25 points. (25 points = £25 of rake paid which means £250 staked or 20 x $11 tourneys and a 5.50 tourney. Or 2 $109 games and a $55 game) - for a poxy £2 which I’m pretty sure you used to get for 10 points it might have even been 7.5.

Now that’s great for those who stake more but if you are like me a small stakes cash player, who used to regularly get £1.50-£2 cashback a week to now realising I’d have to stake 250 on 1c/2c cash to get any cashback at all - and instead getting 11c MTT tickets when I don’t play MTTs much lately so are useless to me it’s not so great. And those 0.25 loyalty point prizes are just a kick in the teeth because I’m not going to get to the 25 points anyway even with your 1/4 of a point. To me this was like a double slap in the face. So I made a number of posts on X twitter and wrote to their support - and it seems the beginning of the year the case prizes have gotten better they are just really inconsistent. The bronze case seems to be the best reward/level. There should some kind of progress/ value increase up the levels but it seems after bronze they all give the same rewards.

For example most of the time the bronze case will give me 55c ticket or 50p$ but I’ve also had $5 spin ticket and $50 cash. I’ve not gotten above bronze - but my hubby has and his best reward was $11 mtt ticket in bronze silver and gold boxes but yesterday his gold box had a 55c ticket in. Which is a bit of a joke really when you can get them in basic cases to get gold you need 20 points then 30 which is £200 staked and £300 staked which is a decent amount, (but you will get your gold box and still not earn your $2 cashback)

Anyway if you are still with me thank you! What id like to do is compile a list of what is available in each level - what have you won in the cases, Did you use the prize, and what do you think about them and the changes. I honestly think they need to implement a lower limit value for each level higher than the previous. Just so if you get gold you’ll get say a $3.30 min ticket for example. I will compile the list in this post from any replies to the thread - so let me know what you get in your cases ;). I intend on giving party any feedback because they do actually listen sometimes! But maybe I’m the only one who is annoyed by the changes?

Basic cases
All in or Fold free roll ticket
11c MTT ticket
22c MTT ticket
55c MTT ticket
25c spin ticket

Bronze cases
$50 cash
$5 spin ticket
$5.50 MTT
$1.10 mtt
55c mtt
22c mtt
50cp$
50p cash

Silver cases
$11 mtt
£1.10 mtt
$3 spin

Gold cases
$11 mtt
55c mtt
Brilliant article cbaby in my eyes it’s just a scam I used to easily get 100-200 dollars on cash back on party poker a since they have changed to this new system the best I’ve done is $52 and that was with a lot of grinding cash tables and that month I did manage to get €300 on there cash tables renbursment, and also revived 3 x €25 tickets for there live tournament in London but I a hole I’m really disappointed with the cases u get the same rewards from bronze to gold which isn’t right getting a 55c in a gold box is ridiculous for the wagering requirements if it reset after completing the 20 points I would be a little more understanding but I’ve had it out with the support team and just feels like talking to deaf ears so I’m looking for other sites atm that may be not as greedy
 
Cbabycee

Cbabycee

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Brilliant article cbaby in my eyes it’s just a scam I used to easily get 100-200 dollars on cash back on party poker a since they have changed to this new system the best I’ve done is $52 and that was with a lot of grinding cash tables and that month I did manage to get €300 on there cash tables renbursment, and also revived 3 x €25 tickets for there live tournament in London but I a hole I’m really disappointed with the cases u get the same rewards from bronze to gold which isn’t right getting a 55c in a gold box is ridiculous for the wagering requirements if it reset after completing the 20 points I would be a little more understanding but I’ve had it out with the support team and just feels like talking to deaf ears so I’m looking for other sites atm that may be not as greedy
Thank you for the input - exactly what we’ve been saying for a couple of months (hubby and I) he used to get £35 cash back every week and I only play micro 1c 2c cash but would get 1.50 which was a bonus to me I only allow a small budget so the bonus’s used to really help / now as a cash player who is struggling with my attention span currently to be only winning MTT tickets back which expire in 3 days and if I was going to play it would be a weekend game so if I win on a monday they are no use.

They’ve introduced all this profit and loss reporting, set limits etc; but now encourage you to bet more to get any loyalty bonus.

Hubby last week got a 109 ticket in the Gold box and then he got a 55c MTT ticket in the next while I got 2x 2.20 MTT tickets in my 2 bronze cases. That’s not right? The mad thing was realising he got his first Gold box and halfway to the second before he hit his poxy $2 cashback.

I think I wouldn’t be as annoyed if they announced the changed or took away the take back altogether because that’s basically what they have done. It’s a joke. Having to pay £25 rake to get £2 which is 250 bet, but £275 spent, for £2???

So if you are a cash player that doesn’t stake £275 a week you get nothing from them unless you want to waste your time with 11c 22c mtt clown fests.

At least PokerStars announced they were stopping their scheme even though it caused uproar - the way Party have sneakily left the visuals the same and not made anyone aware of the changes is crappy.

I also play on partycasino and they have 2 prize wheels / a daily free one (if you don’t spin in do it - I’ve won £250 off 1 free spin!) The free spin wheel has from 1 spin to 15 spins as prizes, a month or so ago, the mega prize wheel was awarded when you wagered £10 on the casino, and you nearly always got 10 spins on a slot game. Then they changed it to £25 wager requirement and I seem to win 5 x 10p spins on the worst game they have which is a kick in the teeth. Considering they’ve increased the requirement by 1.5x to only win a 50p when you get £1 on the free one and used to get £1 minimum when it was £10 just winds me up!

Don’t get me wrong in the last 3 months I’ve won £50 cash for a survey, £50 on a mega spin cash and $50 in a bronze box but most days I earn 2 mega spins (50 wagers) and earn those cases for free roll nonsense. The 3 times I’ve won come nowhere near what I’ve had to spend to do it - thing is no one seems to tell them they are pissed.

Not sure if you remember when the boxes first came out the prizes were horrific, I sent them a huge email and spoke to them on twitter and the cases did improve a lot - and I think the prizes are in the mix it’s just that they need to set minimum rewards for each level - you shouldn’t get 55c ticket for a gold box it’s a joke. I mean what’s the point. You may aswell go find someone with a better scheme.

I’m hoping to get some more input and send them a link to this thread!

ps sorry you’ve not had any luck with support - I’ve generally had really good interactions with them overall, lately not so much - can I ask how you have contacted them?
 
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Cbabycee

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They've done more than that, it's not just your first 5 games that count, it's all of them for the day. You'll need to put in some serious volume or get lucky with big multiplier(s) to have any chance of rewards now.
Really? Once again they’ve not announced any changes to the leaderboards - I mean that’s probably better for a leaderboard because I could never understand how there weren’t tons of people on the same points but maybe what they could have done was leave it how It was and introduce a league table instead for those who want to play more because like you say those who can sit playing 10 tables at a time all day will be at the 🔝. Or a running leaderboard for the week, so keep the daily ones but then have a weekly/monthly one too, only counting the 5 a day which make it fair and balanced and obtainable for everyone.

Yeah I used to always get a couple tickets each night had nothing since the change.

please please reply with how this change has made you feel and any of the others I want them to see this stuff
 
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sleepers332

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Thank you for the input - exactly what we’ve been saying for a couple of months (hubby and I) he used to get £35 cash back every week and I only play micro 1c 2c cash but would get 1.50 which was a bonus to me I only allow a small budget so the bonus’s used to really help / now as a cash player who is struggling with my attention span currently to be only winning MTT tickets back which expire in 3 days and if I was going to play it would be a weekend game so if I win on a monday they are no use.

They’ve introduced all this profit and loss reporting, set limits etc; but now encourage you to bet more to get any loyalty bonus.

Hubby last week got a 109 ticket in the Gold box and then he got a 55c MTT ticket in the next while I got 2x 2.20 MTT tickets in my 2 bronze cases. That’s not right? The mad thing was realising he got his first Gold box and halfway to the second before he hit his poxy $2 cashback.

I think I wouldn’t be as annoyed if they announced the changed or took away the take back altogether because that’s basically what they have done. It’s a joke. Having to pay £25 rake to get £2 which is 250 bet, but £275 spent, for £2???

So if you are a cash player that doesn’t stake £275 a week you get nothing from them unless you want to waste your time with 11c 22c mtt clown fests.

At least PokerStars announced they were stopping their scheme even though it caused uproar - the way Party have sneakily left the visuals the same and not made anyone aware of the changes is crappy.

I also play on partycasino and they have 2 prize wheels / a daily free one (if you don’t spin in do it - I’ve won £250 off 1 free spin!) The free spin wheel has from 1 spin to 15 spins as prizes, a month or so ago, the mega prize wheel was awarded when you wagered £10 on the casino, and you nearly always got 10 spins on a slot game. Then they changed it to £25 wager requirement and I seem to win 5 x 10p spins on the worst game they have which is a kick in the teeth. Considering they’ve increased the requirement by 1.5x to only win a 50p when you get £1 on the free one and used to get £1 minimum when it was £10 just winds me up!

Don’t get me wrong in the last 3 months I’ve won £50 cash for a survey, £50 on a mega spin cash and $50 in a bronze box but most days I earn 2 mega spins (50 wagers) and earn those cases for free roll nonsense. The 3 times I’ve won come nowhere near what I’ve had to spend to do it - thing is no one seems to tell them they are pissed.

Not sure if you remember when the boxes first came out the prizes were horrific, I sent them a huge email and spoke to them on twitter and the cases did improve a lot - and I think the prizes are in the mix it’s just that they need to set minimum rewards for each level - you shouldn’t get 55c ticket for a gold box it’s a joke. I mean what’s the point. You may aswell go find someone with a better scheme.

I’m hoping to get some more input and send them a link to this thread!

ps sorry you’ve not had any luck with support - I’ve generally had really good interactions with them overall, lately not so much - can I ask how you have contacted them?
On the line chat just to rant with them but with game issues everything has to go through email as they don’t take line chat as eventual system which is another big meme as y have a facility if it doesn’t count , & with emails I’ve had to wait 48 hrs befor for a response over a programming issue , Idk what to say about them granted the help team are nice to have a conversation with I find it a waste of time going to them with any minor issue or if u are trying to give feedback or update on game changes ,
 
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Cbabycee

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So here are what we’ve got in boxes this week

Me: Basic cases - 4 x all in fold tickets 1 x 2.20 MTT ticket. 1x 55c MtT


Bronze case - 50c P$ cash

Eggs. - I only remembered to open a couple only got all in tickets

Partner - Gold case 1 - 25c spin ticket
Gold case 2 - 25c spin ticket
Silver.case 55c ticket
Silver case 3.30 MTT
Then various all in tickets 11c tickets, 55 c tickets
 
Cbabycee

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On the line chat just to rant with them but with game issues everything has to go through email as they don’t take line chat as eventual system which is another big meme as y have a facility if it doesn’t count , & with emails I’ve had to wait 48 hrs befor for a response over a programming issue , Idk what to say about them granted the help team are nice to have a conversation with I find it a waste of time going to them with any minor issue or if u are trying to give feedback or update on game changes ,
I have noticed the chat does seem to have changed considerably in the last year.

They used to be friendly, eager to help and on the ball, like I used to always use twitter chat to get a fast reply now I can wait days.

I would love to share what happened as a huge glitch on our accounts but think it would cause more trouble than it’s worth: but I had a Chat thread and screenshot evidence and then had a supervisor coming and telling me stuff that I had very clearly confirmed with the previous guy was wrong, Luckily I had recorded the chat and luckily I had thought ahead and specifically asked the agent to confirm to me exactly what account data he was looking at at the time.

Basically I lost my phone and I logged in to play on my husbands phone, he had just been logged in so I logged him out and logged in myself, he logged his own account in on his PC which I’ve never logged in on and he doesn’t know my password. I played a bonus spin and $2 I had went broke then deposited £5 off my card without any break or logging out or in or going off the game at any time. Just after I deposited my husband shouted ‘hey are you logged into mine £1.7 has gone off my account, I looked at my balance and all of a sudden instead of having £5,07 I had £6.77, But He was logged in playing spin and go at the same time I was on mine so how could I have physically even have been on his account at the same time?

I checked my transaction history and screenshotted it and it showed the slot games id played on all listed on mine and the history showed I had 0.06p then deposit £5 but my balance was showing £6.76 or something.


I contacted support and only gave my details and the agent confirmed my history what I played what I was seeing and saying was right - I logged out and back in and all of a sudden my history changed to say the last thing I’d done on my account was play a spin and go at 6 am that morning (6 hours before) And then then slot games showed up on my husbands history- then I asked for them to confirm my log ins and they tried to say my account was logged on to the PC and and I had logged on to his account which is impossible because I’ve never logged on to his PC and if that was the case why isn’t it showing the spin game he was playing then. And if I was actually on his account when I spent the money then immediately deposited £5 a) how did I do it with my card and b) why is the money on my account. I mean it was a massive security breach in my personal opinion they were trying to back track and blame us. I think maybe it was a cookie issue on the iphone but to do a investigation they wanted to freeze both accounts for however long and hubby was registered in 2 big games over £1.70 we decided to leave it and just never log in on the same device again.

In my opinion that shouldn’t have been a choice I could make they should have 100% investigated that issue I screen recorded the transaction history before and after it changed So i can show it was definitely logged into my account and they weren’t interested just basically saying it was us logging into each others accounts - even though I had proof it changed and the first agent confirmed the history was my account - BEFORE I gave him the details of the other account (the boss tried to say he was looking at hub account but he didn’t even know the details of that account when I spoke to him)

This was the worst interaction I ever had with them but it’s been the last year they have changed big time, Around the same amount of time as the promotions got sucky. Did they get new management?

Honestly used to feel listened too, around a year ago they closed down their Facebook group too, I thought they were going under tbh.
 
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