Sooo, I've just requested to have my account closed and deleted on Jackpoker - they wanted my reason for wanting to leave - So here was my response;
"Other than the swift responses from yourselves, with regards to my requests, the rest of my experience of the site has been pretty garbage, particularly the bonus money system and the tournament tickets I have received. Not that I need to give you my reasons and the closure is forever i.e. permanent, but in case your bosses are bothered, here's why I no longer want to play on your site (and I'm even ignoring all the reports on various, well regarded poker forums, regarding collusion in cash games because I only really play tournaments)
In short, (and I've had this conversation with your staff many times) the bonus money is 99% useless and could only ever be of any use, in one specific scenario : and it's this :
To use any bonus money, you first have to ensure you have no
real money in your account (because your software will always take the real money first) and have some bonus money, let's say $50 - with that bonus money, you could then sit down at a cash table and play a cash session and win, let's say you win $50 however, as you know, in order to withdraw any winnings, I would have to request that the bonus money is removed from my account, because, as you know, you cannot withdraw any funds, while you have any bonus funds in your account. So your bonus system relies on you taking back what you have given out i.e. the bonus money. It's laughable and not customer focused.
I was given some tournament tickets recently, which were equally useless. On every other site, when you get a $20 tournament (or whatever value), you can use it to play any $20 tournament they also PAYS OUT IN CASH. The bonus tickets I got, were just to play MORE bonus money tournaments, and for the reasons stated above, that is as much use to me as a chocolate tea pot.
So yeah - that. But well done to you guys for al east having a speedy response to my queries and requests. So I will be reporting this as a 'good aspect' of the site'. Unfortunately, for the reasons stated above, your site does not compete with any other site, although you are better than Virgin poker which really is garbage lol. But look to any other site, PokerStars, GG Poker, the vast network iPoker which covers all sites like, Bet365,
betfair,
william hill, Betfred, Paddy Power etc. etc. even Boyle Sports Poker based in
ireland is way better and I could go on - basically every credible site is better than JackPoker"
Why did you tell them to remove that other bonus? What is the benefit of having it removed?
U asked them to remove "ur deposit bonus" (as u said) but at the same time u say u never deposited there. Makes no sense imo.
If you read the 'review' I've just posted, you'll begin to understand why the bonus money on JackPoker is a total waste of time
