B
buzet_26
Rising Star
Bronze Level
Good day everyone.,., i just want to share my experience on claiming my prize in 888poker.,., I won a iphone8 (silver) in the tournament called iGoodies free tournament.,., first I email the 888pokersupport for my prize then the automation reply.,., after several days the pokerteam reply and teach me how to claim my prize.. my prize is ship in FEDEX to my country,., Oct 10, 2019 the support team said that my items is already ship and wait for 28 working days to claim it.. after amonth theres no items deliver to me then i send email to 888poker support., they said to me that call the FEDEX and track my item(s).. the 888poker team give the shipment tracking #. after that i call FEDEX but sad to say the FEDEX personel said that my item is gone they fullrefund it to the person that send the item.,., then i sent another email again to 888poker support then i tell what happen.,., they reply that allow they 3 working days to have an info about my prize but until now no email sent to me.. I tell 888poker support if theres any option to claim my prize or exchage it equevalent bankroll and sent to my account.. .,., if possibly 888poker agree to exchange my prize to equevalent bankroll prize and transfer to my account in 888poker.??