Disturbing news for sure. I am in the US also and play on both platforms, started through the
freerolls here. I have also since made a small crypto deposit on each to verify and can and have withdrawn more from each site than I've ever deposited. But Much smaller #s than $5000USD.
I deposited $25 in BTC on each and have taken out less than $500- but all transactions with BTC and all without a hitch.
Have you deposited on the site before? Also, which was it? SB or BOL, I have a separate (and much smaller than $5000) balance on each I assume so if you had $5000 US dollars on the books there. Granted, it shouldn't matter as far as your balance suddenly disappearing.. But it may make play-through needed and other hoops for withdraw extremely difficult.
Did you deposit with cyrpto? (can make a difference- better to use- avoid US bank if possible)
Definitely keep us posted as to how it turns out. Also curious on any other back story info- like confirm deposit, played in USD, how long have you played there, was this Poker $ etc.
Mostly for my own curiosity - I haven't had a chunk near 5k on there to withdraw but I do keep some money on there and like the BBJP cash tables. Wanna be sure if I can ever hit it I can get paid.
Never like hearing about stuff like this and really hope you can get to the bottom of it.