Does Stars Give Ticket Exchange If Cannot Play In Future Tournament?

[ronniecorbin2]

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I had won a $215 Sunday Million Anniversary Ticket from those challenges where they draw tickets each week if you played 1 or 2 events to qualify for it. This was a while back. I recall the ticket expire date showed the next day of the event as I believe late registration is 24 hours for that tournament. I am currently traveling and in the US at the moment and not sure if I would be abroad again by that date in order to play in that tournament. Does anyone know if pokerstars would give a $215 ticket for you to use in the future since you cannot play in this tournament? This was not a tournament ticket that I won a satellite into where the message for the satellite shows you must play in the tournament and cannot unregister. This was me winning a $215 Sunday Million ticket from those weekly draws. Has anyone ever asked pokerstars this and they were able to give you a ticket for the same buyin in a situation like this, whether it was a $215 or $109 or $55 or whatever buyin amount it could be?

 

[Rost]

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I had won a $215 Sunday Million Anniversary Ticket from those challenges where they draw tickets each week if you played 1 or 2 events to qualify for it. This was a while back. I recall the ticket expire date showed the next day of the event as I believe late registration is 24 hours for that tournament. I am currently traveling and in the US at the moment and not sure if I would be abroad again by that date in order to play in that tournament. Does anyone know if pokerstars would give a $215 ticket for you to use in the future since you cannot play in this tournament? This was not a tournament ticket that I won a satellite into where the message for the satellite shows you must play in the tournament and cannot unregister. This was me winning a $215 Sunday Million ticket from those weekly draws. Has anyone ever asked pokerstars this and they were able to give you a ticket for the same buyin in a situation like this, whether it was a $215 or $109 or $55 or whatever buyin amount it could be?

I think you need to contact pokerstars support directly, because this is a rather unusual situation. Maybe they can find a solution for you. But you should contact them now while you still have time, because the support team may take too long to consider your question and eventually tell you that it's too late.

 

[ronniecorbin2]

How long do they typically take to response these days? So this is something they would have to ask upper management then right and not regular support?


Well I'm curious if anyone here ever got a ticket in this type of situation and then can't use it and emailed stars and what they they do for you? Like if I played a satellite to this tournament and then found out I can't play, I wouldn't expect anything if I couldn' play in it since it clearly states in the satellite that you play you have to play and can't unregister.


For me, I am not 100% sure if I will be back when the tournament starts so that is why I ask. If I was told yes we can give you a ticket now and exchange it for a $215 ticket for you to use in the future, then I would prefer that. But if they say they don't ever do that in a situation like this, then I'm not sure if I should leave the US earlier than I like to play in that tournament since I have a ticket or just let the ticket expire. It's the fact that it's a $215 ticket to the Sunday Million Anniversary tournament. If this was a $55 tournament ticket, I wouldn't bother with it and let it expire. If it's a $109 ticket, then it's a bit different. But since it's a $215 ticket to this specific tournament, then I am not sure. If this was a ticket that didn't expire for a while, then it wouldn't be an issue. So I'm curious if anyone had been in a situation like this and what happened and how long ago this was.

 

[ronniecorbin2]

Has anyone here had a case like this and tell me what stars told them? Were you able to get the same ticket buyin because of it or nothing they can do?

 

[MK_]

Pokerstars Support?

What is the best way to speak to them? Back then I would email support@pokerstars.com and they would answer questions. Then they changed the email to support@pokerstars.eu. But now they seem to have a live chat? So is that how most people speak to someone on stars? So email works or not...

www.cardschat.com

.... this the same question?, never heard of them exchanging tickets ever...

I highly doubt they would do that but why not email them and ask for yourself lol

 

[ronniecorbin2]

So no one has asked pokerstars about this ever? Like I won a ticket to a tournament but can't play on that day due to whatever reason.

Could you give me a ticket for that buyin so I could use it in the future? I would have thought that would have happened to people. Or do people just let it expire?

 

[Andyreas]

Like I won a ticket to a tournament but can't play on that day due to whatever reason.

Usually when you play a satellite, you have to confirm that you can play the target tournament on the given day.

I assume that's their method to prevent such requests.

I never had the issue but I'd suggest you ask costumer support

 

[ronniecorbin2]

The issue here is I didn't play in a satellite into this target tournament of the $215 Sunday million tournament where the message clearly tells you that you have to play and cannot unregister. If I did, then there they for sure would not give you a ticket for a future $215 tournament.


I won the ticket in a ticket drawing so this is much different. The ticket expires the next day of when the tournament start so it expires when late registration ends.

 

[MK_]

....I mean.... two posts of asking the exact same question over and over......... why don't you

email support@starsaccount.com if you don't believe all the answers you've already gotten...