Chicanery at Golden Palace Poker when cashing out

[Poo_Poo]

Now thats something new , they dont want one document ,they dont want two documents they want three documents before cashing out - i never experienced such inconvenience before cashing out .

this is what i got to read when i wanted to cash out today :

***************************************


[old link~tb] Age Verification Required
Regulations forbid us from paying prizes or winnings from online games to people less than 18 years of age. We are required to positively identify you before sending this payment. You have two choices:

1Please photocopy these documents and fax them to: 1-888-557-8851. Or, scan and email them to: [old link~tb]

• A valid photo ID (example: Passport, Driver’s License, etc...)
• The top part of your bank statement
• The top part of a utility statement (phone bill, electrical bill, etc...).

Please send to the attention of the Security Department and indicate your screen name. You should black out your account numbers from the statements.

— or —2</SPAN>Instead, for faster payments, you may join the FASTBACK program.


After we approve your documents, you may retry your withdrawal request. If you have questions, please contact [old link~tb]

Thanks for your understanding.



**************************************+


Aha , all for Age verification - stupid chicanery !


Poo Poo

 

[Tammy]

Whoa, Poo Poo, I may be very wrong, but this looks and sounds like a total scam to me! I have never had to go thru anything like this to cash out. No way am I sending anyone copies (front and back) of my credit cards along with my photo ID and bank statement with my address! Do you realize how easy it would be to steal your identity from that? Tread with caution my dear, I hope you didn't send in all that info! Anyone else ever seen something like this?

 

[Poo_Poo]

i sent em a copy of my motorcycle registration ( adress ) a bank statement ( adress ) my driving license and my electrical bill 18 hours ago .

I just logged in and talked to live chat how long this " verificanery " may take - the answer : 5 - 7 buisness days !!!

OMG , i wanna get out of there !

Poo_Poo

 

[robwhufc]

Noble Poker wanted copies of my credit card and bank statement too (when withdrawing, not depositing!). It's a ploy - make it as awkward as possible to cash out. By the time you get stuff together you've lost your money -that's what they're hoping.

 

[Poo_Poo]

..and the story goes on . I had to send another two veryfication documents cuz they didnt accept my online electrical bill ( wich is the scanned in version of what u get home usually ) , i sent them a commercial sent to my home adress and the Pin veryfication from carribean Poker ( u get this sent at their site to your home adress so they aproove your adress ) i of course blanked out the pin and account number .
The fax did cost me nerves , time and another 3 $ .
After that i got an email wich says they need further documents before i can cash out !
Ok, lets repeat - i sent my a copy of : my driving license ( name ) , my motorcycle registration ( adress ) , a bank statement ( name + adress ) , my electrical bill ( name + adress ) , a comercial letter ( name + adress ) AND the veryfication mail of carribean poker ( name + adress ) .

So we got 4 documents showing my name and my adress , 1 showing just my adress , and one showing my name .
Well , after they sent me the mail wich says they need further documents - i really got HOT !!!
I called the ( at least toll free ) call center support number ,and talked to a friendly woman - it was hard not to shout with her since it wasnt her fault . After a few minutes holding the line while she was checking everything and calling the security section , she got back to me and started like "im sorry but u have to send ... " - i said OK STOP - u cant do this - this is bullcrap - i told her i will post this here and that i wont recommend anyone to play at this stupid site , she said "ok -plz hold the line " .

After another few minutes she got back and said she will connect me to the securuty section . Well i talked to a guy named IVAN and told him the whole story again , i also told him that if it was 100 $ i would say **** YOU and just leave the site and never come back again but since it was more than a grand i just couldnt do this . Well after a long discussion , trying to understand his way of logical thinking he gave my account free and i made my withdrawal .

Horrible annoying thing - i hope this was the last "trap" i moved in - the next site i ll deposit i will sure check withdraw issues before i deposit !


I dont even wanna play Poker now since im too emotional - i think what could help me now is i dunno - kickboxing ?

So long , Poo Poo

 

[tenbob]

I cashed out a grand from my pokerstars account last week. the cheque arrived yesterday, simple effective and no questions asked.

I deposited with my mastercard initially.

 

[Tammy]

That's just crazy, Poo Poo. I would have had a hard time keeping my temper. It still just seems like a total scam, like they were totally jerking you around. If I were you, I would keep careful track of my credit card statements, bank statements, etc. Jesus, I'm surprised they didn't ask you for a DNA sample! Glad to hear you finally got your cash, though.

 

[Poo_Poo]

I would have had a hard time keeping my temper.

Jesus, I'm surprised they didn't ask you for a DNA sample!

I lost my temper - and then things went quick to cashout .

LOL , DNA sample - maybe not just mine , they also would need one from my mother , my father , my grandmather and my aunt ..

Yes , im happy its over now ( the withdrawal process took another 4 working days ) .

Poo_Poo

 

[Freakakanus]

That story is really scary Poo. I was able to withdraw some of my money from Noble into my neteller account. (asked for 85$ was able to get 35$ out, the rest is still in Limbo with the EFT transfers and such.) I hope this is not typical for other sites when withdrawing money cause I was just starting to get into the whole "moving money around the net thing". Then again I never trusted Golden Palace, they are the only site that has given virus's to my computer and besides how can you trust a site that advertises on the back of Pro Boxers and people doing crazy things? I am very happy to hear you got the money though.

 

[IrishDave]

I have used Neteller ever since I ventured into to the world of online poker and I've also made an initial deposit (usually the minimum) at every site I've joined. I have NEVER had a single problem cashing out of any site. I suspect a lot of folks have problems in that they're cashing out freeroll or bonus winnings and have never made a deposit. Of course the poker sites are going to make it very difficult, after all, you are taking their money and had never deposited your money. Even if I was going to only play freerolls at a site, I'd still use Neteller to make an initial minimum deposit...

 

[diabloblanco]

Bonus money is the only situation I've heard of that caused a person issues when cashing out. Think about it, you took a stake basically and used it to build a roll which then generated steady income for the site in the form of rake. They don't care how much of that money you win or lose as long as that amount stays on the site it continues to generate rake. This is the whole reason they have all these crazy hand requirements, some of which are just plain ludacris, like the guy here who could free up his $120 bonus dollars playing 44 years and 7 months, 6 days a week for 8 hours a day. When people start taking that initial deposit away plus their subsequent winnings the site sees a loss of revenue. If everyone that had bonus money locked down was able to cash at one time, most of these smaller sites would go tits up. Thus they make it damn near impossible to get the money and even harder to keep it. Like Irish said, deposit $$ and you won't have any issues. The lesson here is that the old adage holds true, if something sounds too good to be true...

 

[Threesixes]

royal vegas sent me an email asking for two forms of ID to be faxed to them. I already provided enough verification to get my firepay and neteller account so I dont play there anymore. You have to be careful with all the identity theft going on these days. Plus you have no recourse against these sites in foreign countries. In their defense, however it was not when I tried to withdraw, but it was AFTER they took my money. Makes them crooks in my book.

 

[IrishDave]

I've cashed in and out of RVP (as well as many other sites) thru Neteller with no problems at all. But, I always make an initial deposit thru Neteller on every site I play on...

 

[F Paulsson]

I was actually looking at Golden Palace's 300% initial deposit bonus today and kinda thought it sounded to good to be true. I'm happy I searched this forum and found this. I'll take the less painful road of just winning my money from others instead of having to deal with this crap.

Thanks for posting this.