888poker: Issues with proof of residence.

[juliannorei]

888poker doesn't accept my documentation.
proof of residence.
I've tried it with card debits.
with telephone billing.
and internet.

and doesn't accept anything.

someone else with the same problem.

 

[mina271]

I was also on 888 Poker but I have since deleted the software from my laptop. I found it all far too cumbersome to always be able to play there for a while and then there were problems logging in again. And was then asked by support to change my nick name a few times. And then I did it but the last time I tried to log in, there were problems again and honestly, if I want to play poker then I'm happy to do without this whole problem, so I've now deleted the software. Of course, this won't help you with your problem either, I just advise you to talk to support and ask them what the problem is.

 

[luckyfish98]

888poker doesn't accept my documentation.
proof of residence.
I've tried it with card debits.
with telephone billing.
and internet.

and doesn't accept anything.

someone else with the same problem.

what country do you live in


have you asked them why and what did they answer

 

[Dzill_230]

Hi luckyfish. I'm from Ukraine and I've encountered an issue with 888poker. They allowed me to play, but partially blocked my account: I can't deposit or withdraw funds, and there are no transfers within the site. Now, the application has been showing a blank page for the third day, and I've written to support, but they haven't responded yet. I don't think it's a ban, as support usually informs you about that. It might be some misunderstanding with geolocation. I can't say for sure, but I know that 888 can complicate things regarding verification. I'm gathering documents, but my situation is a bit different due to the war.

 

[WrongUsername]

i was having troubles with withdraw months ago, but eventually started working again good luck for u.

 

[luckyfish98]

Hi luckyfish. I'm from Ukraine and I've encountered an issue with 888poker. They allowed me to play, but partially blocked my account: I can't deposit or withdraw funds, and there are no transfers within the site. Now, the application has been showing a blank page for the third day, and I've written to support, but they haven't responded yet. I don't think it's a ban, as support usually informs you about that. It might be some misunderstanding with geolocation. I can't say for sure, but I know that 888 can complicate things regarding verification. I'm gathering documents, but my situation is a bit different due to the war.

if 888 Poker has touched someone and there are problems, then it is not possible or only in rare cases it is possible to solve it

there are many poker opportunities, the year is 2024, find a place where there are no problems

 

[dregan]

I have had this problem with verifying my place of residence for 3 months now. I have sent them everything. They only accepted my passport for foreign travel. But if the player does not have such a passport, they do not accept it. And I made online translations for the documents, but still only a formal reply that the file is not suitable. I have not found any explanations on the 2+2 forum from a representative of 888. He does not help, but he can only speed up the review of documents. I only contacted him for the second time today. They demanded a bank statement in English and it was written that they will check in 72 hours. In fact, 20 days have already passed. I got the impression that they do not want to give the money back and are just fooling the player until he gets tired and refuses these difficulties himself. They are wearing him down. I have already directly threatened them that I will not give in and in case of refusal I will do negative advertising for the 888 website. There are many forums and social networks too. Five years ago I didn't have such problems with them. They accepted any utility bill and not in English. They probably have money problems. If they are so stingy, I wish them to go bankrupt.

 

[luckyfish98]

I have had this problem with verifying my place of residence for 3 months now. I have sent them everything. They only accepted my passport for foreign travel. But if the player does not have such a passport, they do not accept it. And I made online translations for the documents, but still only a formal reply that the file is not suitable. I have not found any explanations on the 2+2 forum from a representative of 888. He does not help, but he can only speed up the review of documents. I only contacted him for the second time today. They demanded a bank statement in English and it was written that they will check in 72 hours. In fact, 20 days have already passed. I got the impression that they do not want to give the money back and are just fooling the player until he gets tired and refuses these difficulties himself. They are wearing him down. I have already directly threatened them that I will not give in and in case of refusal I will do negative advertising for the 888 website. There are many forums and social networks too. Five years ago I didn't have such problems with them. They accepted any utility bill and not in English. They probably have money problems. If they are so stingy, I wish them to go bankrupt.

I advise you to forget your problems and live peacefully

 

[juliannorei]

em que país você mora


você perguntou a eles por que e o que eles responderam

brazil, I've contacted several times, but the support here is terrible.
It's a good thing that there are several top houses, so we can continue the game.

---

 

[juliannorei]

The problem is that I have a balance there, but I can't make a withdrawal.
😒

 

[juliannorei]

Eu também estava no 888 Poker, mas já excluí o software do meu laptop. Achei tudo muito complicado para sempre poder jogar lá por um tempo e então tive problemas para fazer login novamente. E então fui solicitado pelo suporte para mudar meu apelido algumas vezes. E então eu fiz isso, mas da última vez que tentei fazer login, houve problemas novamente e, honestamente, se eu quiser jogar pôquer, estou feliz em fazer sem todo esse problema, então agora excluí o software. Claro, isso também não vai ajudar você com seu problema, eu apenas aconselho você a falar com o suporte e perguntar a eles qual é o problema.

I've already gone to support, but nothing has resolved it.
they want proof of residence in English.
I live in Brazil and I will have an exam in English.

 

[MishkaZL]

888poker doesn't accept my documentation.
proof of residence.
I've tried it with card debits.
with telephone billing.
and internet.

and doesn't accept anything.

someone else with the same problem.

What was the reason, did they give you any explanations?
I provided them with a bank statement and they accepted this document without any questions.

 

[dregan]

I advise you to forget your problems and live peacefully

Now I will definitely live in peace. After my threats, only half a day passed and my documents were accepted and all restrictions were lifted. Justice has prevailed. They didn't check for 20 days and then suddenly they took pity. Has your conscience awakened?I don't believe it. I received two letters at once about the lifting of barriers to the game and withdrawal of funds. I'll take everything at once, because I read on the forums that players withdrew to the card once and the next time they could no longer. Here is the text of my letter and those who responded.
On the website 2+2.
My nickname is a bichep. You have already worried about my authorization once. I sent what you asked for 20 days ago. Namely, a bank statement in English and my address is registered there. It was stated that they would check within 72 hours, but after 3 months of fighting with your document verification department, my patience is running out. If they are so stubborn and do not want me to take the unfortunate 370 dollars, then I assure you that this can result in a much larger sum for the poker site if I get angry. There are enough poker forums and social networks on the Internet to publicize my story and more. How they treat me is what the answer will be.

P.S : If for them it is not money, then for me, who is near the military front line, every dollar counts. As long as we have a war in Ukraine and there is chaos, there is no work.
Reply to me by email. 3 hours ago.

​

Dear Volodymyr, This is the Operations Team at 888poker and we are contacting you with regards to your account with username bichep Thank you for sending in the recently requested documents which have now successfully passed our verification process. As a result any restrictions which may have been imposed on your account have been removed. Many thanks for your cooperation in this matter. For further information regarding our withdrawal timeframes, please visit our FAQs here. Regards, Operations Team 888poker​

Second email. Right after the first one.

Hi Volodymyr, Thank you for uploading your documents. We are happy to advise they have been approved. Kind regards, 888​

Support ID: 796111553​

 

[luckyfish98]

Now I will definitely live in peace. After my threats, only half a day passed and my documents were accepted and all restrictions were lifted. Justice has prevailed. They didn't check for 20 days and then suddenly they took pity. Has your conscience awakened?I don't believe it. I received two letters at once about the lifting of barriers to the game and withdrawal of funds. I'll take everything at once, because I read on the forums that players withdrew to the card once and the next time they could no longer. Here is the text of my letter and those who responded.
On the website 2+2.
My nickname is a bichep. You have already worried about my authorization once. I sent what you asked for 20 days ago. Namely, a bank statement in English and my address is registered there. It was stated that they would check within 72 hours, but after 3 months of fighting with your document verification department, my patience is running out. If they are so stubborn and do not want me to take the unfortunate 370 dollars, then I assure you that this can result in a much larger sum for the poker site if I get angry. There are enough poker forums and social networks on the Internet to publicize my story and more. How they treat me is what the answer will be.

P.S : If for them it is not money, then for me, who is near the military front line, every dollar counts. As long as we have a war in Ukraine and there is chaos, there is no work.
Reply to me by email. 3 hours ago.

​

Dear Volodymyr, This is the Operations Team at 888poker and we are contacting you with regards to your account with username bichep Thank you for sending in the recently requested documents which have now successfully passed our verification process. As a result any restrictions which may have been imposed on your account have been removed. Many thanks for your cooperation in this matter. For further information regarding our withdrawal timeframes, please visit our FAQs here. Regards, Operations Team 888poker​

Second email. Right after the first one.

Hi Volodymyr, Thank you for uploading your documents. We are happy to advise they have been approved. Kind regards, 888​

Support ID: 796111553​

do they apologize to you?

if not, then keep fighting until they are on their knees, because they have to respect the players!

 

[dregan]

Hi luckyfish. I'm from Ukraine and I've encountered an issue with 888poker. They allowed me to play, but partially blocked my account: I can't deposit or withdraw funds, and there are no transfers within the site. Now, the application has been showing a blank page for the third day, and I've written to support, but they haven't responded yet. I don't think it's a ban, as support usually informs you about that. It might be some misunderstanding with geolocation. I can't say for sure, but I know that 888 can complicate things regarding verification. I'm gathering documents, but my situation is a bit different due to the war.

For some reason, 888 never loads the first time. I launch it more than five times, and it still doesn't load everything that needs to be loaded. And recently, when I entered the game, I got a red message (an error occurred, try entering later). I realized that my Windows 10 was to blame and tried to enter from another computer. And I entered without problems. I deleted the game, cleaned the computer, added 888 to the computer browser as an exception, and disabled the antivirus. Nothing helps.

 

[ZenonBR]

I'm experiencing the same problem, is there any way to convert the receipts from Portuguese to English, is there an App or website that does this?

 

[ZenonBR]

What was the reason, did they give you any explanations?
I provided them with a bank statement and they accepted this document without any questions.

But did you send it in English or in your country's language?

 

[juliannorei]

Estou com o mesmo problema, tem alguma forma de converter os recibos de português para inglês, tem algum aplicativo ou site que faça isso?

As far as I know, there's no request to change the receipt.
I sent it in Portuguese, but they didn't accept it.

 

[juliannorei]

My brother sent the test in Portuguese and they accepted it normally.
It was just me.
In detail, my brother didn't make any deposit on the site, I already made it, that may be why

 

[dregan]

do they apologize to you?

if not, then keep fighting until they are on their knees, because they have to respect the players!

The documents were accepted after threats and I took the money. After that I made two more withdrawals for 160 without any problems. Although I often met players complaining that during the second withdrawal 888 did not withdraw money. But perhaps they made the withdrawal six months after replenishing the cash register. So on pokerstars after six months in order to withdraw money you need to deposit at least 10 dollars again. By the way, on PokerStars they did not ask me for documents since I deposited them about 5 years ago, I think. By the way, on PokerStars you can easily withdraw money to someone else's card. I tried.And I tried because I found a correspondence between one of the players and PokerStars support about permission to withdraw money to my wife's card. To which they replied that they don't care.

 

[kaynbergo]

I live in Ukraine, 888 Poker only accepted my documents as proof of identity, and they were not satisfied with some of the documents that confirm the address, but 888 Poker did not accept any documents for my wife, who has a paper passport, and 888 Poker does not consider her to be a person. This is the only poker room, probably out of 7, where I registered and there is such a problem with documents, we are not people for them

 

[dreamer13]

The best option is to send a copy of the skrill page, where the last name and place of residence are indicated. First, make a deposit from this payment system, I sent it this way and it was accepted.