GGPOKER Deposit Bonus Issues

[neverbluff0799]

I recently deposit on GG and took advantage of theyr deposit bonus and then played many many hands on cash game and manage to transfrom 20$ into 90 $.But the problem is when its time to withdraw it took 2 days to been processed and then i receive an auto email saying its decline without any reasons....By their website theyre the possible reason :

Fraud Prevention

All withdrawals go through an internal audit process to ensure that fraud prevention, anti-money laundering, countering the financing of terrorism and other legal obligations and regulatory requirements are met. As a result, withdrawals generally take 24 hours to process, but in some cases, they may take up to 72 hours.

All customers are required to verify their identity soon after creating an account with us. We have the right to request further explanations and/or supporting documents with respect to the identification of customer, payment method, source of funds or wealth and/or any further necessary information which we see fit so as to satisfy our legal obligations and regulatory requirements.

We have the right to cancel the withdrawal and return funds in the account when:

• The customer has not yet provided requested documents;
• The customer identification documents have expired;
• There are fraud/cheating/collusion/money-laundering concerns;
• The customer attempts to withdraw without participating in game-play at least once;
• The customer attempts to withdraw following a player transfer; and
• The payment method to which the withdrawal has been requested is not the same as the depositing method

Im verified and have not cheat neitheir fraud and i also participated in game play many time...Cant wait to receive an email with their excuses about why its declined.Will keep u updated but my first experience is super negative between the rake on cash game that is suppose to be 5% but in reality is more 9 to 10% and my first withdraw who get decline without any reason....Just got the feeling they expect u to lose it all when ur using the bonus and if u win they will just block the withsraw.

 

[Andyreas]

Sorry to hear about your experience.

I am not very familiar with their T&C but maybe there's a minimum time between bonus being granted and first withdrawal?

Or some sort of roll-over requirement like with most sites?

That would actually make some sense to me at least.

 

[neverbluff0799]

Sorry to hear about your experience.

I am not very familiar with their T&C but maybe there's a minimum time between bonus being granted and first withdrawal?

Or some sort of roll-over requirement like with most sites?

That would actually make some sense to me at least.

This is the answer i got :

Thank you for contacting GGPoker Cashier Team.

Upon careful review of your payment history, we can confirm that your last Withdrawal processed on 2023-12-28 01:17:37 UTC was not approved, and the funds were returned to your account. We are sorry for any inconvenience this may have caused.

To ensure fair gaming and the proper use of promotional bonuses, you may request to withdraw up to an amount equal to your deposit. Any remaining balance will be subject to review and is required to meet our promotional conditions in accordance with our withdrawal policy and terms of use.

Please take into consideration your total promotional balance amount before submitting your withdrawal request. We will ensure to carefully review your request and process it accordingly.

All withdrawals go through an internal audit process to ensure that fraud prevention, anti-money laundering, countering the financing of terrorism and other legal obligations and regulatory requirements are met. As a result, internal withdrawal audits generally take up to 24 hours to process, and in some cases an increase in volumes may take up to 72 hours.

After funds have been processed it can take up to 2-5 days or as quickly as within 1 hour for the funds to reach your account or ewallet.


I like how they mention promotional condition and withdraw policy when theyre nothing mention at all about that anywhere.....I was using the bonus on pokerstar and partypoker without any problem so yeah....

 

[Gallarado777]

be patient and they will return the money and the withdrawal will be successful I think it's no problem withdrawing money from a poker site nowadays, the main thing is to make money and then there are many ways to withdraw money, they'll do it just worry a lot about promotions and that's why there will be more time and explanations, and everything will work out and you will get your money

 

[balo]

Maybe play a bit more before you make further withdrawals. I have had no issues with my withdrawals but I do not play bonuses.

 

[Ruslan L]

I played on this site and made withdrawals many times. GGpoker is a good, reliable site, and if you did not engage in fraud and did not break the rules, it is quite possible that your problem will be solved.

 

[Andyreas]

I like how they mention promotional condition and withdraw policy when theyre nothing mention at all about that anywhere.....I was using the bonus on pokerstar and partypoker without any problem so yeah....

I had a quick look at their T&C's and indeed there's some paragraphs about withdrawals and bonuses but I'm not a lawyer and not totally clear to me. But yeah, no one really reads all the terms anyway. 😅

Just out of interest:
What was the time frame between your deposit and your withdrawal request? Did you request to withdraw the full $90?

 

[neverbluff0799]

I had a quick look at their T&C's and indeed there's some paragraphs about withdrawals and bonuses but I'm not a lawyer and not totally clear to me. But yeah, no one really reads all the terms anyway. 😅

Just out of interest:
What was the time frame between your deposit and your withdrawal request? Did you request to withdraw the full $90?

Well yeah theyre some TC about withdraw but i didnt see any requirement for promottional bonus maybe u can show me the line? And it was like a week ago and i requested 80 and left 10 thereANd i did play a lot of hands on cash game so that why im confuse

 

[G0930]

Well yeah theyre some TC about withdraw but i didnt see any requirement for promottional bonus maybe u can show me the line? And it was like a week ago and i requested 80 and left 10 thereANd i did play a lot of hands on cash game so that why im confuse

Maybe this helps

 

[hilary antonik filho]

So far, I have not requested any withdrawal, also the amounts I have are very small, but as I understand, they inform you that the amount equal to your deposit is available, good luck

 

[neverbluff0799]

Maybe this helps
View attachment 350494

I saw that part and i did nothing who would go agaisnt those rules I was searching for bonus policy but couldnt find anything about it and why it get declined and how much i should play to unlock it...I think their way of doing buisness is very shady specially when it came to rake on cash game.Im glad i deposit small cause that was the last time ever i was doing it on that site XD

This is the condition i was able to find about this bonus :

Terms and Conditions​

1. Players must be aged 18 and above to participate in this promotion.
2. Welcome Bonus and Honeymoon promotion for new players only over a limited period .
3. Welcome Bonus only available to new players that make an initial deposit. The minimum deposit necessary to obtain a matched bonus is $10, or if a player chooses the $100 in rewards the minimum deposit necessary is $20.
4. $50 Free Play offer made up of $52.50 in free All-In Or Fold SNG tickets from Welcome Bonus and $2.50 in free tickets from Daily Freebie.
5. Free tickets automatically credited to eligible players’ accounts over a six day period.
6. A 100% matched deposit bonus worth a maximum of $600 can be claimed by players selecting ‘Match Bonus’ when making their first deposit(s) over a limited period.
7. Bonus cash is released at a rate of $1 for every $5 paid in net rake/tournament fees.

Nothing mention about a number of rake or anything

 

[G0930]

I saw that part and i did nothing who would go agaisnt those rules I was searching for bonus policy but couldnt find anything about it and why it get declined and how much i should play to unlock it...I think their way of doing buisness is very shady specially when it came to rake on cash game.Im glad i deposit small cause that was the last time ever i was doing it on that site XD

This is the condition i was able to find about this bonus :

Terms and Conditions​

1. Players must be aged 18 and above to participate in this promotion.
2. Welcome Bonus and Honeymoon promotion for new players only over a limited period .
3. Welcome Bonus only available to new players that make an initial deposit. The minimum deposit necessary to obtain a matched bonus is $10, or if a player chooses the $100 in rewards the minimum deposit necessary is $20.
4. $50 Free Play offer made up of $52.50 in free All-In Or Fold SNG tickets from Welcome Bonus and $2.50 in free tickets from Daily Freebie.
5. Free tickets automatically credited to eligible players’ accounts over a six day period.
6. A 100% matched deposit bonus worth a maximum of $600 can be claimed by players selecting ‘Match Bonus’ when making their first deposit(s) over a limited period.
7. Bonus cash is released at a rate of $1 for every $5 paid in net rake/tournament fees.

Nothing mention about a number of rake or anything

Yeah really weird...I made multiple withdrawals so far and never had an issue :/

The only thing I noticed...they charge criminally high fees for withdrawal...

If you for example withdrawing 800€
You get about 740€ to your skrill...

That's a plus for PS...whenever I withdraw I get the exact amount I typed in to my e-wallet

 

[neverbluff0799]

Yeah really weird...I made multiple withdrawals so far and never had an issue :/

The only thing I noticed...they charge criminally high fees for withdrawal...

If you for example withdrawing 800€
You get about 740€ to your skrill...

That's a plus for PS...whenever I withdraw I get the exact amount I typed in to my e-wallet

Yeah even for an interac withdraw wich is free on every site they charge a fee...Withdraw on PS take few min and 5-6h on partypoker but on gg it took 2 days just to get told its declined ( when i go in my history and click for the reason of the decline it say Manually Rejected (Withdrawal conditions not met – Cannot withdraw Bonus/ Promo funds.)

I was reading many very bad comments about gg on reddit but decided to give it a shot cause of their too good to be true welcome bonus and that losing 20$ is not the end of the world if something.I wanted to see if the site was worth my time and money building a trust relation to see if bad reputation was deserved and for now it is totally for me.

 

[G0930]

Yeah even for an interac withdraw wich is free on every site they charge a fee...Withdraw on PS take few min and 5-6h on partypoker but on gg it took 2 days just to get told its declined ( when i go in my history and click for the reason of the decline it say Manually Rejected (Withdrawal conditions not met – Cannot withdraw Bonus/ Promo funds.)

I was reading many very bad comments about gg on reddit but decided to give it a shot cause of their too good to be true welcome bonus and that losing 20$ is not the end of the world if something.I wanted to see if the site was worth my time and money building a trust relation to see if bad reputation was deserved and for now it is totally for me.

Sorry for this Bad experience
Guess you find that on any site honestly.
And of course we choose the sites which treats us correctly.

I like GG so far , made nice money on it and had no problems with withdrawals..
Hope it's going well for you on other rooms.

Have you verified your account at GG ?
That's just the most common reason a withdrawal is denied

 

[Marshmalo1994]

Hey! Don't worry. It happened to me recently. I don't remember why, I put $20 and then I tried to make a withdrawal, that was denied. There's usually to reasons:
-It seems a little bit suspect to them if you deposit and withdraw so quick.
-You didn't play the ammount of money that you deposited.
Did you reach $20 just in Buy Ins before you tried to withdraw?

Anyway, wait a few days, play a little bit more and you'll have your money.

 

[Poker Orifice]

Yeah even for an interac withdraw wich is free on every site they charge a fee...Withdraw on PS take few min and 5-6h on partypoker but on gg it took 2 days just to get told its declined ( when i go in my history and click for the reason of the decline it say Manually Rejected (Withdrawal conditions not met – Cannot withdraw Bonus/ Promo funds.)

I was reading many very bad comments about gg on reddit but decided to give it a shot cause of their too good to be true welcome bonus and that losing 20$ is not the end of the world if something.I wanted to see if the site was worth my time and money building a trust relation to see if bad reputation was deserved and for now it is totally for me.

What bonus did you click on? (seems like the 'Welcome bonus')

What are the requirements for clearing the Welcome bonus (< if this is what you chose)? Pretty sure this is what you need to figure out. (unless you already have & I haven't seen it in this thread yet)

On most sites I will never accept certain bonus offers (ie. Casino bonuses). If it's a deposit bonus that has to be cleared with a certain amount raked, I have not problem with this as I typically play thousands of hands each week (& also am in no hurry to withdraw funds... I want it to grow... hopefully)

 

[neverbluff0799]

Yes my account is fully verified

Yes ive played much more then the 20$ playing cash games for many hours a day been in vacation

I choose the ticket bonus wich was give a bit everyday for 6 days and i couldnt find anything anywhere about any restriction they even said no string attach well i guess the string is more attach that they claim And i try to make an early withdraw cause of all the comments i saw about GG been hard to withdraw from in some occasion and wanted to see how it will goes.

and this is the conditions

And this is the condition show under it :

Promotional Details and Limitations

• Only new players are eligible to participate in this promotion.
• Only one bonus per person, per IP address and/or per device is permitted.
• The minimum deposit necessary to obtain a matched bonus is $10, or if a Player chooses the $100 in rewards the minimum deposit necessary is $20. In order for players to receive the bonus, they must download the GGPoker app, register an account, deposit funds and play for real money at GGPoker.
• A Player making an eligible first deposit can choose between up to $100 in rewards or a matched deposit bonus; no code needed. A Player must select their preferred bonus on the Deposit page from the ‘Choose your bonus’ dropdown when making the eligible deposit.
• Up to $52.50 in tickets will be awarded automatically with no play requirements. Up to $47.50 in additional rewards (made up of C$ – Cash Game Dollars) will be awarded if the player meets set daily hands targets during the first six (6) days following the eligible deposit.
• Free tickets will release daily at 07:00 (UTC+0)
• Two days after activating your bonus, a gap is observed and you will not receive tickets. However, after this gap, you will receive your tickets at the same time each morning until your bonus is completed
• All free tickets awarded as part of this promotion will expire after 24 hours.
• A Player’s first deposit(s), up to a maximum of $600, will count towards their matched deposit bonus amount.
• A Player’s bonus amount will be updated automatically.
• Play in poker games counts towards unlocking the bonus cash, which is released in $1 increments. One $1 increment will be released per $5 paid in net rake and/or tournament fees.
• Net rake and net tournament fees are impacted by overlays, payment fees and a variety of other factors; to track net rake/fees, please refer to Fish Points earned.
• Players have 90 days from the time of award to unlock their bonus cash; unreleased bonus cash will expire.
• Withdrawals will invalidate any remaining locked bonus cash or yet to be awarded free tickets – players will receive a warning when attempting to initiate a transaction that will invalidate their remaining bonus cash or tickets.
• Days are based on the UTC time zone. A day starts at 00:00 and ends at 23:59 (UTC+0).

Terms & Conditions

• Players must be aged 18+, 19+, 21+, or 24+ depending on jurisdiction, to participate.
• Please note that any prize pools or guarantees are subject to change and some amounts listed on this website may not be current. Please check the guarantee amounts listed in the game client for the most up-to-date information.
• We reserve the right to modify or suspend any promotion, tournament, or game feature at any time.
• If any players fall under suspicion of fraudulent activity, we have the right to investigate and remove the players if confirmed.

Nothing about any rake for the ticket honnestly

 

[olejean]

It also seems to me that this is a suspicious company.

 

[KrazyKoo]

I don't like GGPoker.

There is also general problem with "regulations" as a whole, not talking about poker but any exchange, trading platform or any site that allows deposits and withdrawals. Deposits are always instant but withdrawals are manually processed by human.

Regulations should be there to aim to make it illegal for companies to make withdrawals manual, not actually encourage it. This is the only way to make digital money truly trustworthy.

However I do say that I have never been scammed by any regulated poker site when it comes down to withdrawals, and most poker sites do offer instant automated withdrawals. I always however wonder what would happen if the deposited money was few dollars and the withdrawal was over $10 000 in one go.

 

[Suns of Beaches]

U did not play enough (for them) with the money that came from that bonus.

They did the same to me when i tried my first withdraw and they did not wanted to tell me how much more play was needed.

Just play a bit more, there is no need to panic. Its free money.

 

[Samweis3]

let’s see, just withdraw 50€ via paypal. I will update if there are some problems. I made a 20 € deposit some months ago for the deposit promotion.

 

[Samweis3]

Money was just received, so it took about 25 hours

 

[doom]

Some rooms ask you to rake your deposit and or bonus if you get them in tickets