Pokerstars Support is a joke

Well I haven't posted anything for a while and today I've got the grill on high heat.

pokerstars Support staff is a big joke!! They are all to familiar with taking the money from you very quickly and leaving you high and dry when you need something from them.

Let's observe my most recent experience with these morons. I sent in a request to have a playing limit imposed. Meaning I would only be able to play a certain stake limit which is the responsible thing to do when I'm a losing player.


They then decide to not respond for 4 days and also send this email to me.

Hello Immy,

Thanks for your email

Can you please confirm if you what these chosen Poker limits applied immediately or only from June 25th onwards?

Kindly note that we have disabled your account temporarily pending your reply.

Regards

Finn
Senior Responsible Gaming Specialist




I swear its pathetic especially when the site advertises 24/7 support available. I am pretty sure it's just 2 or 3 idiots rotating and managing different departments and just changing their email signature.


So not only has my limits not been established but in the confusion they've "kindly temporarily disabled my account".

All I'm saying is its already a wishy washy site with no direct phone lines for person to person support considering the amount of money that changes hands you think they could afford phones!! I can totally see why Negraneau tactfully and gracefully just slipped out the back door and is no longer an ambassador to Jokerstars.

Get your act together Pokerstars you should know better. I'm starting to see why people have no faith in online poker anymore with this kind of disrespect to their customers who float their bills. Not only that but I've managed to watch players during down time and games are dying so fast. People sit down maybe rake in a stack and then hit n' run breaking the entire game as one after the other follows suit. It's f^kig disgusting!

Ffs. Get your acts together!!!


This is not the first time either. I've worked and have my fair share of experiences in the service industry and this is a tragic disgrace to our beloved game of poker I'm ashamed to be a part of this community.

I'm still able to withdraw and depoait but there's no logic here. I never once asked for my account to be temporarily disabled.

I've been a long time player at Full Tilt and Pokerstars had my fair share of deposits and withdrawals successfully. But what I've seen in the most recent years is humiliating from the poker community.

Pathetic.

I find that PokerStars has the best support service compared to other sites. On other sites, you can wait for a response within two or three weeks.

VisionNutz said:

I sent in a request to have a playing limit imposed. Meaning I would only be able to play a certain stake limit which is the responsible thing to do when I'm a losing player.

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You sent in a request by email? You can do this through the poker stars client (Tools -> Responsible Gaming)

I contacted support through "live chat" yesterday and they were very kind. I did not notice anything unusual. I got a very quick answer to every question.

vuk011 said:

I contacted support through "live chat" yesterday and they were very kind. I did not notice anything unusual. I got a very quick answer to every question.

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Yeah and for some odd reason I can't contact them via live chat in my mobile.

But before I could

moots said:

You sent in a request by email? You can do this through the Poker Stars client (Tools -> Responsible Gaming)

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Yes I used the tools and Responsible Gaming Tab

infonazar said:

I find that PokerStars has the best support service compared to other sites. On other sites, you can wait for a response within two or three weeks.

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And in stars you receive answers within 2-3 days right

Well right now I'm in a big losing streak and facing TILT and not everyone is disciplined as your advertising yourself to be with you comment.

So that's why Pokerstars and sites have set up the ability to restrict limits when you take a TILT shot.... perhaps this is not a problem for you but it's a very main concept of poker mate so please don't come at my integrity for do it a responsible thing while continuing to play the game I love.

I have read books. Please don't comment in my thread with your ignorant assumptions with no basis in reality or logic. I own the following books

Jeff Hwangs Collection
Super System 2
Power Poker
Joe Navorro
Read AND reap


And more....

I've also played at stakes that would make you dizzy in a daydream running up rolls into the 5k to 7k . There is some logic for you since your trying to make a joke on my reputation.

Hopefully you've learned something. Dont jump to conclusions that you know everything chances are you know nothing Mark.

VisionNutz said:

Yes I used the tools and Responsible Gaming Tab

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But then why would they need to respond to you?

VisionNutz said:

They then decide to not respond for 4 days and also send this email to me.

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The system changes your limits automatically depending on the blind level/amounts you choose. Or it didn't work?

moots said:

But then why would they need to respond to you?





The system changes your limits automatically depending on the blind level/amounts you choose. Or it didn't work?

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Ahh I see your question

It's because I'm on a mobile platform and it will not allow me to change my own limits

So I asked these idiots to change it for me and they obliged but then in all the co fusion they revoked my playing privelleges lol.

It's a big joke at Pokerstars. Gonna cash out and play live I've had enough of these fake professionals.

I've never emailed PS, but I think it's pretty easy to put limits on your game in the PS lobby itself.

James3finger said:

This is a Fraud site along with pokerstars . pokerstars has been fined in usa 270 million for money laundering had to move out of usa it been deemed not trust worthy this info can befound on internet 888 poker and pokerstars have same owner there both a scam the ellete players are how they launder your money dont deposit. These sites will be shut down you will loose your cash all of it. Gamming corperations are going to vote to ban this from internet company not telling its players they will keep every cent you have!!!!!!

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Thanks for letting us know, Iwas wondering anyway, because everytime (ok many times) when I play on both sites, they give me the board on PS for my pocketcards on 888 and vice versa. So they are all using the same RNG, take your good cards away and put it on another table.
Be careful bros!!! Poker is a scam, you can loose money! :elefant::stupido3::motz:

Regarding the support, I never had problems with PS, still the fastest amongst all...

Pokerstars has always been a big joke

Risto234 said:

And in stars you receive answers within 2-3 days right

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Honestly, I usually get an answer within 1-2 days. And I think it is very good.

It's just a safety equipment and their millions of customers like you.

Support Delays at Pokerstars

Mine is a Login issue and for 6 days this is all they can reply:

Thank you for contacting Stars Security.

Please be aware that your original query is already in our queues and will be handled as soon as possible.

Rest assured that we have received your email and will get to it as soon as we can, but regrettably, you may need to wait for an extended period before we can get back to you. We sincerely apologise for any delays incurred during this busy time, and thank you for your patience.